This hotel is one of the worst we have ever visited. upon arrival it became apparent that the hotel was not equiped for quick and easy check ins. It took the better part of an hour to get checked in and to our room
Our room was the same story, The closet was blocked by a bed which made it unusable. We had to call maintenance to find the light switches for the room and of course they were right where they should have been, hidden by the pillows on the bed. The bathroom sink taps were rusted and mold was apparent in the tub area. The shower nozzel was only high enough for a little person to have a shower, which was an issue given that I am 5ft 11 in. tall. And even though we requested a king bed we were given a room with two small double beds. The nice thing about the room was the view from the balcony. We requested a room change and were told that one may be available the next evening. Please note that this hotel only has safes at the front desk and there is no coffee makers in the rooms. When you arrive you receive two small bottles of water and after they are gone you are expected to purchase them from the hotel at a cost of 2.50 us. per bottle or go across to the market and buy water from the grocery. I would never consider this as all inclusive. Even the basic need of water should be included.

The hotel restaurants were not good. Very limited buffet items , alot of pressed meat substances being passed off as beef or ham or whatever. In saying this the wait staff really tried to make you feel good. They all were amazing, always smiling and always willing to do what they could for you, but the owners really are holding them back from excelling . The owners need to put some serious money into this place for it to be considered a 3 star resort. as it is I would only consider this resort as a 1 star with 5 star staff.

People from outside of mexico should know that this hotel caters to the local clients, and the hotel was 95 % local when we were there from Dec 23 to Dec 25 2012 . We moved to another hotel ( more on that and shame on you air canada)

Towel games at the pool. Note that if you are not out there early ( before 8 am ) you will not have a chair by the pool. or on the beach for that matter. So for the 2 days we were there we sat in the lobby of the hotel which is dark quiet and dank. not my idea of a sunshine destination vacation. The locals had all the chairs by the pool locked down and the chairs on the beach. They would spend the morning on the beach and the afternoon in the pools to clean off all the sand from the beach. Yuck

When we requested a hotel upgrade early am Dec 24 with our air canada rep eduardo he simply said he would see what he could do. My husband and another family argued with the area air canada rep Lise Trottiere trying to get an upgrade Finally mid Dec 25 we were told it was going to cost us 995 dollors more plus we were being penalized for the two nights we had stayed at the hotel fontan. We found this to be outrageous as we had already paid for those nights. but refused to stay another night at the hotel fontan.

Again shame on you air canada vacations. Eduardo , and Lise Trottiere.

Having stayed only two days here at the hotel fontan , our recommedation is to find another hotel to stay at. this is not a 3 star resort and never will be unless the management and owners put some money and effort into this establishment.

We read the reviews prior going and we thought that people were exagerating. Unfortunately, they were not! The hotel was packed with locals all week. We saw mexican families of 14 people. One day, I counted 42 kids in the pool. That also makes it a bit difficult for line up for the buffet. Which is basically the same thing all week. Meat and potatoes with a mexican flavour.

There are not enough chairs by the pool and on beach. If you want a chair, you have to set up your alarm clock for 6am which we refused to do for the first three days of our trip and we then had to sit on the sand all day. They are also very limited amount of beach towels. We had to keep the same towels for two days as they were running out.

Evening shows are ridiculous. I had no interest in watching a guy dressed up at Witney Houston doing lipskink or fake Disney Character dressed is very old costumes. Every shows were 100% in spanish. Which is another issue on the resort. Every announcements, activities, posters, etc. is completely in spanish. I felt very out of place.

We only got one A la carte evening at the restaurant next door. Food was good there. Besides that, we did the buffet 3 times a day for 6 days. It got really boring and felt like I was going to the soup kitchen.

Another major issue for me was that they did not include the bottles of water. If you request water with your meal, you were charged 2,50 a bottle.

We loved Ixtapa. It's a very beautiful place but I will NEVER go to Fontan Resort ever again. Even the Air Canada guy told me that he was shock that Air Canada Vacations were still sending Canadians to this resort. When we spoke to Lise Trottier (Air Canada rep ) she was really rude to us and instead of fighting with her, we decided to suck it up and stay the whole week but I learned a very good lesson. Three stars hotel in Mexico can very well mean less than basic.

Food weird meat with brown sauce, same thing every day dessert is good
Personal needs to be motivated by tips

Pools: Too many kids no place to relax

room smelled like mildew, rooms were comforatable

beach big waves

if you dont want to spend more money and you dont mind kids feel free to go to Fontan Ixtapa or else spend a little bit more and treat yourself.

OK Just like the reviews I read before I left this is a clean hotel with adequate food and the spa is great- 20 USD for a massage on the beach how can you go wrong. The food is meat and potatoes with a mexican flare. If you cant find something to eat you are too picky. The smaller restaurant beside the beach is quieter and the egg lady makes a mean omelette. The restaurants seem to have a time schedule and being this week is easter the lines have begun. But no worries as they move quite quickly. Cant comment on the drinks as I do not partake. But the coka is good. Service is always quick and with a smile however English is a problem.
Hotel is somewhat dated but what do you want for 700 CDN week all in. Beds are a bit hard but you get over it.
Rooms are large and mainly tiled with a nice balcony. Lots of towels. Maids do a dandy job and tipping is a good thing.
Beach is awesome -lots of palapas to right -tents to the left and 3 pools. Everything seems to shut down a sunset.
Evening shows are pretty good. They CAN Dance!
Shopping right accross the street and vendors are not too pushy. They get your attenion but if you say no they do not press. Same with the hawkers on the beach.
Ice cream shops, clothing and of course silver. The pizza guy on the far right hand corner makes a good pie and speaks fluent english.
Took a trip to Isla Ixtapa island -booked with Guilllerimo at the Park Royal booth across from the hotel by the bus stop for 30 USD- transportation, lunch and chair with umbrella. Good deal and family operation. They walk you though it step by step so you are taken care of most excellently. DO NOT RECOMMEND this trip for people with mobility problems as the small boats are in choppy water and it is difficult for boarding and disembarking.
Other tip Catermarand for snorkel/tour/swimming/kiting was very good. Nice lunch 76 USD.
Last trip was the country/ city tours of Ixtapa and Zituaanijo (sp?)most excellent and good
tour operator.
Stayed for a week and that is long enough for me for the 1rst time. Definatley worth the trip it is a beautiful place.