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“Azul Ixtapa Grand” 4 of 5 stars
Review of Azul Ixtapa

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Azul Ixtapa
3.5 of 5 Resort (All-Inclusive)   |   Boulevar Paseo Punta Ixtapa s/n Lote 2, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Melia Azul Ixtapa)   |  
Hotel amenities
Ranked #8 of 23 Hotels in Ixtapa
Certificate of Excellence 2014
Seattle, Washington
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
39 helpful votes 39 helpful votes
“Azul Ixtapa Grand”
4 of 5 stars Reviewed January 22, 2013

Azul Ixtapa Grand is a brand new hotel (next door to the Azul Ixtapa) that has been open for 4 months. When we booked we were told there were no children under the age of 14 allowed at the hotel however that was not the case when we arrived. Rugrats aside, the hotel is very nice however I got the feeling that they were still trying to work out the grand opening kinks.

The rooms offered are single king or double queen beds all with west-facing balconies with room-length sliders, walk-in closets, air conditioning (which shuts off when the slider or room doors are open), soaking tubs, small refrigerators, televisions and coffee pots. The floors, counter tops and tub surround are all travertine. The balcony has a glass half-wall that doesn’t obstruct the views of the water. The balconies are private with cement and glass dividers and the floors are travertine as well. Each balcony has 2 chairs, a table and a lounge chair for sunbathing; they are perfect for morning coffee as the sun rises or to watch the sun set.

All-inclusive packages are offered from $1000 pesos for 1-2 days (per person) and are discounted if you buy more days. All-inclusive passes are suggested for at least a few days since they cover alcohol and the 3 specialty restaurants the hotel offers however if we return we won’t buy a full weeks’ worth of all-inclusive like we did this time.

Beer selection is slim and includes Modelo and Negro Modelo…Corona Light can be found sporadically. Their wine and alcohol offerings are a slightly a bigger selection however we were disappointed to find they don’t have Crown Royal. :) There is a lobby bar that has plenty of seating, televisions and pool tables as well as an outdoor deck overlooking the pools. The lobby bar opens at 4pm and closes at midnight.

We surely will miss the food, delicious local offerings as well as an Asian restaurant: Bambu y Sakura; a Mexican restaurant: Flor de Agave; and an Italian restaurant: Olivo y Vid. The Restaurant Aqua offers a breakfast buffet starting at 7am and lunch buffet starting at noon. We were never disappointed with the buffet selections even though neither of us are buffet fans. Chilaquiles, scrambled eggs, breakfast meats, rolled tortillas with shredded beef or chicken, potatoes, refried beans, pork Verde, cereals, fruit, juices, pastries, desserts, omelet bar, waffles, hot cakes…and that’s just what I can remember! They vary the selections daily. Room service is also available with the all-inclusive but with an extra 70 peso charge.

Room service selections are: spagueti con salsa de tomate (spaghetti with tomato sauce), arrachera Mexicana c/sopecito (beef skirt steak with Mexican complements), pechuga de pollo a la parrilla (grilled chicken), filete de pescado a la plancha (broiled fish filet)…I must admit, it was the best spaghetti I have ever had and the other dishes were wonderful as well. They served a side of habanero sauce that I wish I could buy and take home, it was delicious. Breakfast, lunch and dessert options are also available from room service. Pre-ordered box lunches are also available for 70 pesos for daytime fishing trips.

There are three pools to choose from, one that gets the most shade until late afternoon, the smaller one with a section just for kids directly in front of the hotel and the largest one with the waterfall, the grotto bar and the infinity edge, overlooking the water. Below the infinity pool is the beach as well as a section that has private bungalow-style beds with sheets draped over them for shade. The grotto bar is a whole review in itself; large opening in the ceiling to let light in, waist deep water and tiled tables for cocktails, all behind a flowing waterfall. The bar seemed to be open only on Friday and Saturdays but it sure was nice to walk up and get a cocktail and not have to leave the pool.

Each pool is heavily manned by waiters, anxious to bring you drinks. We loved Enrique the most; he was always coming around with refills on our beers before our first two were gone. He followed us around when his station changed daily to make sure that we were always well taken care of. The US$20 tip we gave him our first day probably helped. :)

The hotel was in the process of building a new spa while we were there and we can’t wait to go back and see how it turned out.

All in all our 7 day stay at Azul Ixtapa Grand was a relaxing, warm, gastronomic delight and we will be returning to this hotel.

Room Tip: All rooms appear to have water views and the same amenities; our room was very quiet and it seems th...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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391 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Dallas, Texas
Top Contributor
64 reviews 64 reviews
56 hotel reviews
Reviews in 49 cities Reviews in 49 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed December 22, 2012

There are many things to enjoy about Azul Ixtapa and some many people won't like. This is my third time to the resort because my husband is an original owner. With the change of ownership, we had a few concerns but it seems things are about the same as the previous owners.

You can't beat the service with the wait staff - they all work extremely hard in the restaurants, and around the pool with hundreds of people to care for. The chefs in the restaurant (Colores) stands out and greets the guests and asks if they need anything special, which we thought was a nice touch.

Sometimes the food is not the best but honestly, you can find something to fill your face. It isn't a top resort like some, but they make a lot of traditional Mexican food, plus fresh hamburgers (not patties), amazing salsa and there is alway fresh fruit. There is a decent variety of waffles, cereal, breads and eggs so really, what more do you need. I wasn't thrilled with the Italian restaurant but I am not a pasta person. Others would probably enjoy it a lot as they make the pasta for you at a station.

The entertainment (what little we watched) was really good. Do try to take in the Cena Extravaganza on Monday night. The performers are amazing when it comes to contorting their bodies. Some wonderful dancers in the troupe - quite talented.

I also took in a kayak tour to la Isla Ixtapa. Not only do you get free kayaking, they brought snorkel gear and we saw a ton of fish. The sand at the Isla is much nicer than at the resort (due to the black and gold sand), and the water was so clear. Do be careful of Jelly fish near the isla. Hard to see and we realized after we were stung. Even still, it was still my favourite part of the trip.

The hotel hasn't changed much, or the rooms since we started coming (2007) for me, and much earlier for my husband with the exception of new beds. They were quite comfortable - soft, not the typical hard Mexican bed. We never had any problems sleeping.

My husband is Spanish, and he tips well, so we were always brought the good liquor if we asked for special tequila, or special Mexican desserts.

Do try to reserve for Costa Azul, Oyster Bar and try to head to Azul Ixtapa Grand. The Tequila Aguva restaurant was great - can't beat the service but remember to TIP!

This resort is definitely meant for families. I got a kick out of watching the USA/Canadians come in and realize about 99% of the hotel is Mexican, geared, foodwise, game wise to Mexicans. For me, it makes no difference but for people that like a more Mexican feel, this place is for you. If you want to come and drink tequila until you can't see straight, maybe go elsewhere. I was told the Americanos/Canadians are at the hotel more in January-March.

One last thing to mention - the Spa in the resort gives a great massage, as well as the ladies outside of the spa, next to the resort on the beach. We enjoyed them both 2 times each.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnetonka, Minnesota
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 14, 2012

This was our 3rd time at the Azul Ixtapa. The last time we stayed at the Azul Ixtapa, in 2010, the resort was called the Melia Azul Ixtapa. When we heard earlier this year that the resort had been sold and had no ties with the Melia chain we were worried. All of our worries were for nothing. To us the resort is unchanged, except you won't see anything to do with the Flintstones in the children's area. From what we could tell the staff and service levels have remained just as high as before. I will say that there were fewer people from the U.S. than the last time we stayed, however it might have been the time of year. I think an important point needs to be made about the web page for the Azul Ixtapa, that is that it is only in Spanish. There needs to be an option to view the web site in English also. I'm sure there are many people in the U.S. that when given a totally Spanish web site would reconsider their vacation choice. There were two conventions that were there during our stay but they caused little inconvenience.

We had a Jr. Suite in tower #2 on the 9th floor. We had an excellent view as do most of the rooms in the resort. The bed was comfortable, and housekeeping did a great job each day.

There are three buffet restaurant choices and two a la carte restaurants. We ate breakfast at Colores buffet each morning. There was always a good selection of food as well as well as an omelet station. We ate lunch by the pool at the snack bar each day. They had burgers and hot dogs, french fries, chicken and pizza. For dinner you are able to eat at one of the open buffets or at one of the ala carts. You are able to make several reservations at the a la carte's depending on the length of you stay. For our 7 night stay we were able to make 3 reservations. The choices for the a la carte's were the Costa Azul and the Oyster Bar. I prefer the food at Costa Azul but the Oyster bar is right on the water. The filet that was served at the Costa Azul rivals our filets in MN. The Oyster Bar has a Surf and Turf that is also excellent. You will not leave hungry from either. We were able to see our friend Julio who is now a waiter in Costa Azul.

The pools are large and clean. Never had a problem finding a chair for the day. The pool waiters do an excellent job. Much thanks to Ahonel, Salvador, Erick, Fernando and Francesco. These guys have a hard job but always seemed in good spirits. The bartenders were always happy to make drinks.

Playa Linda
If you are up for a beach walk you can visit Playa Linda which is about 1/2 mile from resort. Shopping and restaurants can be found there. We ate at La Palapa and found the food very good. Ask for Margarito. If you are thinking of going into Ixtapa and want to avoid the cab fare you can catch the bus down at Playa Linda for 9 pesos(less than 90 cents) each way.

We were lucky to meet a couple from CO., Lyle and Mary, and a rancher from MT., Buster. They made our vacation more enjoyable and we hope to see them again next year.

In closing I would just like to say if you are thinking about going to the Azul Ixtapa but are concerned about ownership changes or lack of reviews, don't worry about it the resort is great and you will have a great time.

Room Tip: Upper floors for a better view.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Signal Hill, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2012

Wow, this resort was better than I expected. There's something for all age groups. I was here for a 4 day business trip and the convention and service set up was excellent. The variety of food, customer service, the guys at the bar were funny and entertaining, there was always something to do here and service was excellent! If you have kids, there's plenty of activities set up, if you have teenagers there's rifle shooting (safe), jet skiing (not included), fishing, clubs for the adults. A beautiful scenic restaurant by reservation only if you wanted a romantic dinner was open on certain days of the week. Drinks were great and club on site, so there was really no need to leave the hotel. In the morning you could enjoy the sunny weather by jumping into there swim up bar and order yourself a bloody mary.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 20, 2012

Stayed for three nights in October. I was impressed with the hotel. Food was better than I expected - good choices and everything seemed fresh. Went kayaking and snorkeling which was a lot of fun. Hotel was kept very clean and there were lots of activities going on.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melia A, General Manager at Azul Ixtapa, responded to this review, December 6, 2012
Dear Guest:

Thank you for your comments regarding your recent stay with us, and we would like to express our gratitude for your kindly preference.

We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future.


General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa del Carmen, México
16 reviews 16 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 2, 2012

I went to Azul Ixtapa on september from the 9th to the 16th, we had the master suite and it was beutiful, We're a family of 8 with teenagers between 17 and 19, they have a lot of fun and the hotel provides a lot of activities for them. We tried the kayak trip and even though the waves where so high we had a lot of fun. Socorro was the maid in charge of our room and all I have to say is that she's very hard working and she did her best to make us feel like home.
Rooms with ocean view (I think most of the have ocean or pool view)
Lots of activities for everyone
Italian Restaurant is good, little lack of choices but it's pretty tasty (thanks to Roberto our waiter he was amazing)
The kids club and baby club is amazing for those with little babies and kids, they would have a lots to do, even a private area for swimming.

The beach is not so beautiful like in other hotels on that area
Food is repetitive
They don't offer alcoholic drinks in the restaurants during the day (LOL I just wanted a mimosa with my breakfast, after all when you're on vacation you want a little boost)
The drinks are watered, the mixers they use to prepare them are good, nevertheless they don't taste like they have any alcohol.
Beds are too soft that I felt my back hurting during all week.
It's a little far for everything so you better ask for the all inclusive plan, the hotel and comercial zone it's at least 30 minutes walking.

Ricardo in the rappel area was a doll, he help the teens during the week to have fun and get a little exercise, thanks Ricardo!

Room Tip: Ask for a room in the higher floors with ocean view, even when you're a little far from all the...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 2, 2012

It takes guts
Let me tell you a Secret, Ixtapa is the place to be, it is one of Mexico’s best kept secrets, mostly unknown to most people, it used to be a Small Fishing town, and still has this small town ambiance. It has been less affected by the Economic Downturn and a very safe place to visit, most people are Mexican Tourists from the center of Mexico. Although harder to get via Land from Morelia and the Center of Mexico, flying into the small newly remodeled Airport and doing the 15-25 minute drive to your hotel is a breeze. There is not a lot of night life action going on, but the Señor Frogs, will go the distance with its sister property in Cabo San Lucas.
It is very refreshing when a Property owner has the guts to take over their property from a Professional Spanish Operator and then open a new Premium “Grand” property, the traditional Family oriented Azul, has now an upscale Cousin Grand Azul. Do not be deceived by the name as part of the Cruz Azul Family (Cement & Soccer Team), operation is run by Family members who are very Professional & Proactive, they are looking to offer the best possible “Grand” experience not be found elsewhere in the Zihuatanejo/Ixtapa Location, it is Adult Couples Only. The Agave Specialty Restaurant will compete with Mexico’s City’s Trendies restaurants; do not miss the Lettuce Salad with Chipotle Dressing, the Robalo, or the Coconut Flan. The Asian Restaurant serves up to date Fusion Asian/Mexican, Sushi is OK but main courses are not to be missed. The Lobby Bar is huge has a lot of LCD’s and you can play Pool, nice. If you want to Party you may want to scoot over to the Sister Hotel’s Azul for their Sea Breeze Lounge directly on the Sea, you almost Partying over the Sea, felt more like a Cruise Ship Night Club. Too bad it closes at 1 a.m. it is still a Family oriented Hotel.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Azul Ixtapa

Address: Boulevar Paseo Punta Ixtapa s/n Lote 2, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Melia Azul Ixtapa)
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Ixtapa
#5 Top resorts Hotel in Ixtapa
#5 On the Beach Hotel in Ixtapa
#6 Romantic Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Azul Ixtapa 3.5*
Number of rooms: 400
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Also Known As:
Melia Azul Ixtapa Hotel Ixtapa
Sol Melia Azul Ixtapa
Sol Melia Ixtapa

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