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Reviewed February 1, 2013

We have traveled to Ixtapa 3 times now. The 1st time being the Barcelo and it was wonderful. It has went down hill since we were there 8 years ago. Don't get us wrong, We did have a good time, you can't beat the weather and we make the best of every situation. of course, we are on vacation.
Pros and Cons.
Pros. weather.. hot , hot , hot!.beer was cold, on tap, but cold. drinks are very strong, not top shelf liquor but good.
pool was amazing, beach was clean. High waves, be careful if not a good swimmer..
they had a sunset dinner that was amazing, but had to make reservations way ahead of time. only served on Tuesdays and Fridays. Steak, chicken breasts, salmon, lobster ( a little on the small side ), shrimp, baked potato, salad.. but all you could eat. and the service at this dinner was great.
they have a restaurant by the pool that was good as well, order sandwiches, burgers, fish, etc.
good service.
Breakfast omlets and orange juice were great.
check-in and check-out was smooth.
we did order room service one night and it was very good, not the quickest on the service but that was ok, we were not leaving the room anyway.
sunsets were great.
They had bottled water if you wanted which was nice. They said the hotel had purified ice and water but.. you never can tell in Mexico.
Cons..
Our room was on the 4th floor, with a great view but the air conditioning wasn't the best. had
double beds ( we were looking for a king ).
the mini fridge did not cool anything. but they did have ice on every floor except ours.. the ice machine must not have been working.
Bathrooms a little on the small side. We had a tub and shower, our friends on the 9th floor just had a shower.
buffet food seemed to be the same every day at lunch and if you went to breakfast at about 8-9am ,just like everyone else, they could not keep up, out of everything.. even toast.
Wednesdays they have a dinner outside with a show , we did not go but walked through on the way downtown and glad we chose downtown.. it did not look good at all.
Overall the stay was good and would i go again? maybe.. maybe not. will try another resort. not the Tesoro, the Barcelo is one step up from the Tesoro.
We walked across the street to the shops and to eat. We ate at Frank's one night, it was OK, very busy that night.
Ate at Rueben's hamburgers, it was ok. Ate at mama norma and Debrohas. that was good, recommend the shrimp alfredo and lobster.
went to arena's bar, way back in the corner, it was good. if you are looking for night life, they said it did not begin until about midnight. kind of a quiet, low key place to visit. I noticed that more older people visit for lengths of time. More laid back.
hope this helps..

Room tip: higher the room the better for ocean view
Date of stay: January 2013
  • Trip type: Traveled as a couple
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4  Thank jchukminnesota
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 1, 2013

We just spent 2 weeks at the Barcelo. Overall the staff is very good and are trying their best, Some do manage to shine brighter than others, The food selection is limited but the quality is good, The service in the Caracoal snack bar, the pool area and the piano lounge area need to greatly improve. On some days it was almost non existant in these areas and you were better off serving yourself.

Date of stay: January 2013
  • Trip type: Traveled as a couple
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4  Thank Andre1951
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 23, 2013

We spent two weeks in January at this resort. Staff was friendly and accommodating. We were on the 10th floor,great room,great view. The resort was clean as was our room. We experienced 4 nights at the Sunset Dinners...yummy,grilled salmon, chicken, lobster and steak...pick your choice or choose all. The buffet was good. The only restaurant we did not enjoy was the a la carte one - Don Quiote...so only went once. We have been to Ixtapa 3 times and stayed at different resorts each time, we rate this one second on our list. Of course there were the usual people complaining about almost everything ...stay home, obviously you came with the mind set you were going to the Ritz.

Room tip: Choose an ocean facing room...great sunsets.
Date of stay: January 2013
  • Trip type: Traveled with family
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4  Thank BrendaandJimN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 23, 2013

I stayed with my family for vacation late December including New Year's eve. The first impression was not the best : the family suites are in a separated building, old, no elevators (5 story building). The room service was not as expected. However, the attitude and willingness to help from the staff make you to forget those details. The stay was very nice, good food, variety of activities and good facilities. The shows every night were nice and the best was the New Year's eve party. That was great. I heard from many people that they have traveled to Ixtapa from Canada and other places to spend that last night of the year because of the celebration, and I understood why. There is not much to do in the surroundings, but the hotel has enough activities to have fun.

In summary: some drawbacks, but overall good, enjoyable stay

Room tip: If you choose a family suite, you better request a low floor because there are no stairs. Going up and down 4-5 floors once a day is not big deal, but doing that several times a day is not what you want for relax
Date of stay: December 2012
  • Trip type: Traveled with family
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Thank Cholupo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 15, 2013

I agree with both reviews by Sanhosk2 and DonnaB and their assessment of the Barcelo. We upgraded to the Premium Club and stayed in a renovated room on the 10th floor. Having previously upgraded at other all-inclusives, this one fell short of a true "premium club" experience. However, the Barcelo is a 5 Red Apple Resort, and not a Golden Apple (per Apple Vacations rating system). It is compared to other resorts in the area, and understanding that most resorts there were former, older hotels, you can understand the lack of amenities. For the price, you pretty much get your monies worth. Non-club members pay almost $15 a day for Internet that is provided free to Club members. If Premium Major Brand Alcohol is your preference then you need to upgrade to the Premium Club. The women working the Club Lounge were very nice and responsive to our wants. The Lounge is not convenient however.
The buffet foods were bland and not kept warm. The lunch ala carte restaurant was fine. Dinner at Don Quixote (their "upscale" restaurant) was very unusual. The food was not to my liking. We left the property and went into Zihuatanejo to eat dinner. All the wine is terrible.
The grounds were well kept and the staff friendly. I believe the Barcelo company is marketing more to the native community as Americans and Canadians were very much the minority. There was a wedding and reception while we were there. The music from the courtyard could be heard loudly until Midnight. Also, if your room overlooks the atrium (which the majority do) be prepared for the clanking of dishes early in the morning and pretty much whenever a meal service is being set up. Our room was 1008 and we were NOT overlooking the atrium, but others with us commented on the noise. The humidity in our room never really went away despite the air conditioning running non stop.
Overall, the 90 degree weather in January is hard to beat. The winds were mild, but the ocean rough. The pools were very cool, but felt refreshing. I may go back to Ixtapa, but probably not the Barcelo.

Room tip: Ask for any room that is numbered 14 or below as they do not overlook the atrium. (for example, 612 or 1008)
Date of stay: January 2013
  • Trip type: Traveled with friends
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6  Thank Cheri-Missouri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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