This was our 10th visit to Inter-Continental Presidente Ixtapa and as always we had a wonderful time! All of the staff are amazing and I do not understand the comment about activities announced only in Spanish! This has never been true in the 10 times we have been there. No food at the pool is absolutely the best thing they ever did! Tourists are so lazy they would leave their plates of leftover food sitting around and the birds were swarming in to grab it - kids would leave their food - birds would come and grab food off their plates and then the kids would come back and continue eating after the birds were pecking at their food! It was disgusting! Sorry to the person that wants to "eat with the birds around the pool".

We will be back next year for another amazing 2 weeks!

We have been to this area multiple times and are never disappointed. This hotel was in need of some updating for sure. The energy saving lighting in the room was awful for getting ready to go out was the worst. The electricity went off when I first used my hairdryer. One night water started pouring from the air conditioning unit in the ceiling. They did remedy both things. The staff at the hotel were great, so friendly and very accommodating. We loved the pool staff, Thomas and Carlos were outstanding. We thought the food was great. The variety and quality and service was the best. They didn't have every restaurant open every meal because of the amount of people staying there at any one time. Loved ordering off the menu in both the Italian and French cuisine restaurants. Shopping area and many restaurants were just across the street. It was very convenient and felt safe all the time. Never felt any over the top pressure to buy, just fun to barter with the local vendors. Ixtapa is always a great time!

We recently returned from a week at this property and had a great time. The property is aging and I would not classify it as a 5 star hotel BUT then cleanliness and staff more than make up any difference. Our room (standard garden view) was immaculately clean with white walls, white linens, white towels, and white duvet covers all beautifully pristine. The pool and grounds were always swept, shined, spotless. All of the staff from the front desk, maid service, waitstaff, and concierge were veery professional and courteous, and genuinely seemed happy to help and converse. The food was presented beautifully and seemed to me to be plentiful. Anyone should be able to find something that you enjoyed at each meal, and again it seemed that the restaurant conditions were very clean. I would recommend this propery for a budget conscious trip with a very relaxed atmosphere. We walked into the Ixtapa area for shopping and a couple of meals and were welcomed by the local shop owners and never felt "unsafe". We are considering this property again in the near future.

A few disappointing facts. No free room service; 30 peso minimum. 7 Restaurants? Never more than two open at the same time. You can't take snacks or food onto the beach with you. A quiet nights sleep? It's good they give you two pillows so you can cover your head with one. They have an open air bar where entertainers try to scream loud enough to wake the entire hotel. Tropical drinks? I asked for a Hurricane or a Mudslide and got a blank stare. They have very limited drink selection, and it's secret. Mixed drinks? None of the bartenders have a shot glass, so no two drinks are ever the same strength or taste. The food? It's better than McDonalds but not as good as Denny's. I stopped eating the pork and beef because they were so tough that my gums hurt. You have to call room service every day to get water bottles. All activities poolside are announced only in spanish. The rest was pretty much what you expect.
The good things were the room cleanliness, and some of the staff were very nice. The head waiter, Abel, was amazing. The concierge, Jorge, and the activities staff, especially Hugo, were great.