The resort is outdated. The room we requested was nothing like the pics on the website. The first room we got was down a dark dank hall and was musty with no balcony as we had requested. The mgmt did move us to a somewhat better room....still dark halls and hardly any lighting. Bathrooms are small and dark with leaky tub and had to request towels everytime we bathed. ONE person at the resort spoke enough english that we could go to him for help.
BEWARE of all the time share people loitering around everywhere!! You cannot walk 5 feet without being bothered by someone trying to con you into buying something or misleading you into agreeing to visit another resort for a "free" breakfast.
If you are going as a couple, there are children everywhere..this is a more family-style resort than a couples get away.
Food was ok; drinks were small and waiters were scarce.
Guess that what we should have expected from an all-inclusive.

I stayed last November at this hotel and I was very pleased with the friendly staff and service provided.
The room was great, clean, large and the housekeeping services were always done on time.
The variety of food was great and the snack bar makes delicious hamburgers...and also the pool bar waiters were so friendly especially one named Tomas.
The pool and beach area are very clean and the entertainment activities were fun. We had a great time on the bike riding trip to the reserve were you can see iguanas, crocodiles and turtles in their natural habitat.
Thanks to the chief concierge Jorge who was very helpful.
Would definitely come back and recommend it to friends and family.

Just came back from Presidente Intercontinental in Ixtapa... it is the second time I go to this hotel, and again, I was pleased with everything. The service is incredible, the people are so nice, the food is very good and a large variety, no need to make reservations for à la carte restaurants. The rooms and the entire site are extremely clean. Ixtapa is a very secure place, you can take the bus in front of the hotel for 9 pesos (not even a dollar) and you could go to zihuatanejo which takes about 10 minutes and go shopping all around town, you just need to ask the driver to get you down at cinquo de mayo. You will also see a very nice marina in zihuatanejo as you walk down that street. (you take the bus that says Centro to go downtown Zihuatanejo and you take the bus that says Ixtapa to come back to the hotel. You could also take the bus that says playa Lynda..which take you to where you have taxi boats (40 pesos) a little less then 4 dollars and they take you to the island where you can take you mask and go see some beautiful fish... many great restaurants along the beach with wonderful seafood caught in the morning, very afordable. Also in front of the hotel you have a senor frogs disco and many shops...ice cream stores, flea market 3 minutes walk.... everything is close to that hotel. Bogarts restaurant is beautiful and very great food. A very secure place to be.... Always nice and warm in january since rain only comes in spring.... As a reference, I am 43 and travelled all around and this is definately my favourite place to be... everyone I took there went back . Seriously, can't find one thing to complain about... not one !!! Mexican Fiesta and Supper by the beach organized with so much beauty during the week at no extra fees.... Also you have the opportunity to have your room in the high building with ocean view if you like tall buildings or you can have your room in one of the little buildings all around the site...both are beautiful, I tried both. So, if you want to have a lot for your money and come back happy with beautiful pictures...this is the place to be ! Enjoy your vacation.

Let's see, we spent few days before Christmas and just before the crowd came in. The service at the beach was almost none existent the first day, the second day we got lucky and got attended by a very good waiter (shame on me I cannot remember his name) . Beach is good for a stroll, also we could go in quite a bit in the sea without getting too deep, water was clear so that I could see my feet. About food: Breakfast was ok nothing surprisingly good, it was more like eating a school cantine except for the nice gentlemen that was preparing the omelets. Supper or dinner I would find it better on the Restaurante La Isla, the three of us concluded the same, although all offer reduced options for desserts. Rooms were very clean a always with a neat detail made out of petals. There is no free internet except at the reception.