From the moment we arrived to the sad moment of departure, the experience was beyond words. We have been to Mexico many times and to many different destinations so have lots to compare to.The staff....where do I begin. The maid service was fantastic, our room was spotless, never wanted for anything. The front desk staff spoke perfect English for those who do not speak Spanish and always helpful with suggestions if you were looing for something specific, be it a souvenir or something else to see. The staff at the entrance always greeted us whether we were coming or going; did we need a taxi or directions. Carlos and Jesus at the pool bar and beach service....never waited for a beverage and always brought what we asked for; from ice water to margarites (mmmm some of the best margarites ever!). The service at the food areas was second to none...our breakfast toast was at our table before we even sat down...they knew exactly what we had for breakfast. The food overall was great! It ranged from Fiesta, International, French, Italian and was always hot and beautifully prepared. Salads like you could only imagine. The beach is beyond compare! As mentioned, we have travelled throughout Mexico and have NEVER seen a beach so clean. They literally clean the beach every 15 days....a cleaning crew comes in with screens and sifts the sand to collect any and all garbage. The cleaning staff throughout the entire resort was amazing, always picking up, never did we see garbage anywhere. Jorge....the concierge...when our friend lost his wallet, did everything possible to help find it but to no avail. The pool was always clean, the pool staff cleaned it every night and we never had to wait to exchange towels either. This may seem an unbelieveable review but trust me, everything is true. Would I return or recommend this resort...IN A HEART BEAT !!!!!! You can't go wrong staying here.
we stayed in a "garden view" room, was always quiet, not next to the pool or bar so there...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 5, 2013
Report response as inappropriate
Thank you for posting your feedback in TripAdvisor.
With this kind of comments what can I say, just: “Thank you and we hope to see you again soon.” The staff of the hotel will appreciate your feedback and will be more motivated to do better his job every day.
About the beach, Playa del Palmar is certified “cleanest beach of Mexico”. This certification is delivered by the government after a very detailed inspection, including the quality of the water and quality of sand (residue found). Each hotel has the responsibility to fallow the program, helping with cleaning their part of the beach with their staff. For us, it is very important to maintain this certification.
We wish all the best for 2013 and thank you for recommend our hotel.
The General Management.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.