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“Family style” 3 of 5 stars
Review of Krystal Ixtapa

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Krystal Ixtapa
3.0 of 5 Hotel   |   Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico   |  
Hotel amenities
Ranked #20 of 23 Hotels in Ixtapa
Erongarícuaro, Michoacán, Mexico
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
“Family style”
3 of 5 stars Reviewed January 2, 2013

Hotel Krystal in Ixtapa is a family style resort on one of the most beautiful beaches anywhere in the world. The sand is clean and white, and the water clear and warm. The hotel features three different swimming pools for those leery, like me, of sharks, which everyone assured me do not visit these placid waters. I ain´t buying it, but thanks to the pools I was able to get wet. The hotel is simple and elegant, and the staff are positively brilliant. They smile when there is no reason to do so. I felt they really care we were having a good time and had everything we needed. The hotel also has a restaurant or two, both of which are bland and everything seems to come frozen from Walmart or some other big box, and the service was less than stellar, seemed a bit confused at times. None of the restaurants offer espresso coffee, a shocking thing for me, a true coffee aficionado. The rooms were comfortable, although, like most Mexican resorts of this class, the bathroom fixtures were loose and shaky and the light system confusing. Even the shower rod, one of those things that supposedly fit every size that you install if you can´t afford a permanent one nearly fell down twice under the weight of the towel, which, by the way, was thick and luxurious. I would have been happier if the sheets had been cotton instead of some polyester blend. Don´t hotels get it? Polyester is uncomfortable, it makes you sweat when the air conditioning is running, it does not breathe, for heaven´s sake. I was with my family, and they were happy with everything. As a single gay man in the place it was pretty dull. The only other gay people I saw were the four male dancers in the silly Saturday night extravaganza on the hotel grounds. They were cute and smiley, but if you are looking for any sort of gay experience, even encounters of the boring kind, forget it. Go to Puerto Vallarta. Ixtapa is unrelentingly family style. I even asked a taxi driver if there were any gay clubs, and he said the cops closed all of them down. Whoa!

Room Tip: Corner rooms are lovely. All of the rooms face the beach, but some, like mine, are nearer to the noi...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz D, Public Relations Manager at Krystal Ixtapa, responded to this review, February 7, 2013
Hello!!

Thanks for taking the time to let us know your comments about the service.. we really care to make a great vacation for you... Do not forget that we are here to pamper you...

Thank´s again
ragards
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395 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Northern California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 29, 2012

The Krystal in Ixtapa is directly across the street from shopping and eating areas. It's a very easy walk to everything. The hotel is a bit dated but the rooms were comfortable. The pool area has been updated and is very nice, however it gets very slippery when wet so you do have to watch your step. There is no swim up bar so you do have to wait for pool servcie if you want drinks at the pool. Food is not allowed at the pool but the restaurant isn't that far away and is still looking over the beach.

Room Tip: Most rooms have ocean views, I would wait until you arrive and see what room you are assigned then a...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz D, Public Relations Manager at Krystal Ixtapa, responded to this review, February 7, 2013
Hello !!!

Thank you for your comments... it's a pleasure for us to give our best service... we hope to see you the next vacation...

Regards
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Chicago
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 11, 2012

This was the first time we stayed at the Krystal after staying at the Sunscape Dorado for 12 years as it is now all inclusive.. The Krystal hotel can be all Inclusive or not - its your choice- We did not do all inclusive as we love to go out to the different restaurants we have come to know through the years-the pool was very very nice - much better than the Dorado's and the staff was great -

We will defintely go back there

Room Tip: choose one with a view of the ocean-we stayed on the 7th floor and it was great- the wi-fi worked ve...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz D, Public Relations Manager at Krystal Ixtapa, responded to this review, December 14, 2012
Hello guys!!

Thanks for your comments, we hope to see you soon, we will be waiting for you, and give you our best service as always...

Wish you a wonderful holidays!!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 19, 2012

I have traveled to many parts of Mexico including several resort towns. This hotel I booked on the spur of the moment when I decided to visit with my wife and two kids. This was probably a 2-3 star hotel despite what any other ratings gave it. First the Positives: The location was great, close to town, so you can walk there and explore. The staff seemed accomadating, except when I decided to bring in a pizza for the kids from Dominos- it cost me a 40 peso tip to the waiter to agree to let my kids eat it by the pool without having to go back to the room. The service was great- yeah Jesus the bartender is a pretty nice guy at the pool bar. They serve you at the beach and the beach seemed clean and maintained. I had dinner at Bogarts- doesn't look that nice from the outside but inside is pretty cool- with the whole Casablanca look and a pianist playing a grand piano. Food was pretty good, a little expensive about $120 for dinner for 2 with drinks. The Negatives: Try to visit during the middle of the week, when few people are around. Once Friday comes along- bus loads of visitors (primarily Mexican Nationals) flood the hotel for the weekend. No lifeguard on duty, meant that I had to save a drowning little girl in the pool by the slide- this is not funny- and I was terribly upset that if I was not there she might have drowned. The hotel needs to hire lifeguards instead of hiring two groupies to conduct aqua aerobics in the water. Lastly it appears that a certain caliber of people appear to stay here- I saw a kid on the side of the kiddy pool peeing into it as the mom helped him. My wife let her have it in Spanish. More strict enforcement of conduct needs to be present- and less emphasis on my kid eating pizza by the pool, since I purchased food and drink every day I was there from the hotel. I will probably not be back.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz D, Public Relations Manager at Krystal Ixtapa, responded to this review, December 14, 2012
Hi!! Good afternoon!

First of all we want to thank you for your comments about the service, we are working on the points mentioned.

Have a nice weekend!! Wish you guys happy holidays!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed here February 2011 and 2012. Staff here are very friendly, especially the bar staff outside. Gloria is great and Jesus the bartender. Pools are fantastic. Pool bar is closed now. Went in high season 2x and must get your chair before 9am so be prepared. Never rained and was 30 everyday and sunny. We like sitting by the railing before the beach as we dont want shade. Walking the the main part of town only takes 5 minutes. The golf courses are beautiful. Beaches are not busy and can walk forever, best way to suntan. Not a good place for singles looking to hook up. No real night life in the hotel but has small bar with pool tables. WiFi Internet is included in the room as well as your mini bar fridge. Going back Feb. 2013. Lets meet for some golf!!

Room Tip: Get the renovated rooms near the top floors. Higher the better for the view.
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  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz D, Public Relations Manager at Krystal Ixtapa, responded to this review, November 9, 2012
Hi everyone!!!

Thanks for let us know you comments... we´re glad that you had a great vacation... we´ll be waiting for you on Feb. 2013..
Have a nice weekend.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 24, 2012

Hotel and grounds: clean, nice beach and pool area, some family friendly activities.

Room: gourgeous view, clean, average motel room, small balcony.

Service: good, everyone was very nice and helpful. Beware they try to get you to buy "vacation packages".

Food: only tried breakfast buffett and it was good. Common american and mexican breakfast items. Best in my opinion were the freshly made masa empanadas.

Overall I may return to this hotel if the deal is super good but othewise will try somewhere else.

  • Stayed August 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review, August 30, 2012
Hi!!

Thanks for your comments... we´re glad that you spend a good time with us... hepe to see you soon...

have a nice day
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 30, 2012 via mobile

We just got back yesterday from this Motel 2.5 establishment. The staff seemed like they don't want to be at work even though they are there in person. No greeting in the morning by anyone other than the folks trying to get me to go on tours. Food was horrific at best. Can't even think of a time when hot dogs were put out as breakfast sausage...It happens here. No as advertised swim up bar, 1 bar open with frequent long lines for alcohol, sports bar with 2 pool tables in severe dissarray, cleaning service was spotty at best(towels missed replenishment), and a hotel lobby that was in need of updating probably 10 years ago...Don't see the benefit of having an all inclusive package here to get borderline dog food for meals...If you want a place to lay your head this is your place..Expected much more but got very little in return. Only saving grace to this place are the vouchers that can be used at some eateries in town. The 232 peso vouchers helped mitigate some expense in eating out. Ixtapa and Zihua were great towns with this blemish of a hotel as a dark spot to our entire vacation.

Stayed April 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review, August 30, 2012
Hello!!

We are sorry about your vacations, and thank you for your comments... that help us to be better.... we´re working on your suggestions..

Thanks again..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Krystal Ixtapa

Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
Official Description (provided by the hotel):
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal

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