This was the first time we stayed at the Krystal after staying at the Sunscape Dorado for 12 years as it is now all inclusive.. The Krystal hotel can be all Inclusive or not - its your choice- We did not do all inclusive as we love to go out to the different restaurants we have come to know through the years-the pool was very very nice - much better than the Dorado's and the staff was great -

We will defintely go back there

I have traveled to many parts of Mexico including several resort towns. This hotel I booked on the spur of the moment when I decided to visit with my wife and two kids. This was probably a 2-3 star hotel despite what any other ratings gave it. First the Positives: The location was great, close to town, so you can walk there and explore. The staff seemed accomadating, except when I decided to bring in a pizza for the kids from Dominos- it cost me a 40 peso tip to the waiter to agree to let my kids eat it by the pool without having to go back to the room. The service was great- yeah Jesus the bartender is a pretty nice guy at the pool bar. They serve you at the beach and the beach seemed clean and maintained. I had dinner at Bogarts- doesn't look that nice from the outside but inside is pretty cool- with the whole Casablanca look and a pianist playing a grand piano. Food was pretty good, a little expensive about $120 for dinner for 2 with drinks. The Negatives: Try to visit during the middle of the week, when few people are around. Once Friday comes along- bus loads of visitors (primarily Mexican Nationals) flood the hotel for the weekend. No lifeguard on duty, meant that I had to save a drowning little girl in the pool by the slide- this is not funny- and I was terribly upset that if I was not there she might have drowned. The hotel needs to hire lifeguards instead of hiring two groupies to conduct aqua aerobics in the water. Lastly it appears that a certain caliber of people appear to stay here- I saw a kid on the side of the kiddy pool peeing into it as the mom helped him. My wife let her have it in Spanish. More strict enforcement of conduct needs to be present- and less emphasis on my kid eating pizza by the pool, since I purchased food and drink every day I was there from the hotel. I will probably not be back.

We stayed here February 2011 and 2012. Staff here are very friendly, especially the bar staff outside. Gloria is great and Jesus the bartender. Pools are fantastic. Pool bar is closed now. Went in high season 2x and must get your chair before 9am so be prepared. Never rained and was 30 everyday and sunny. We like sitting by the railing before the beach as we dont want shade. Walking the the main part of town only takes 5 minutes. The golf courses are beautiful. Beaches are not busy and can walk forever, best way to suntan. Not a good place for singles looking to hook up. No real night life in the hotel but has small bar with pool tables. WiFi Internet is included in the room as well as your mini bar fridge. Going back Feb. 2013. Lets meet for some golf!!

Hotel and grounds: clean, nice beach and pool area, some family friendly activities.

Room: gourgeous view, clean, average motel room, small balcony.

Service: good, everyone was very nice and helpful. Beware they try to get you to buy "vacation packages".

Food: only tried breakfast buffett and it was good. Common american and mexican breakfast items. Best in my opinion were the freshly made masa empanadas.

Overall I may return to this hotel if the deal is super good but othewise will try somewhere else.