Based on some of the reviews I had read on Trip Advisor I was somewhat skeptical, unsure as to what we would find when my two children and I arrived at the Krystal Ixtapa in April 2012. I was pleasantly suprised! The hotel staff was amazing; very attentive, polite, accomodating and quick to check us in. We received help getting our bags to our room and yes the elevators worked! The view from our room took my breath away; beautiful view of the ocean, you could hear the roar of the waves, nice view of the pool and garden area. The room was clean and neat. The bathroom could have used some updating, however, it was clean, the shower worked as did the toilet. We spent such minimal time in our room that honestly even if the room would have been shabby or completely outdated it would not have mattered as it was clean. I am not the type of person who needs a 5 star hotel just a clean place to shower and lay my head, however our room exceeded the minimum standard. The staff helped us with some minor tour mix ups, were always willing to help. Jesus the waiter/bartender at the pool and on the beach was the BEST!. He made sure we were always taken care of. We did not do the all inclusive as I wanted to experience the local eateries and what an awesome experience that was. We did eat at the hotel on two occassions for breakfast, ordered off the menu and lunch on the beach. The food was great. The beach was great; clean and there were many places to sit under papala's (sp?).
We were in walking distance to the Artisian Market in Ixtapa, a grocery store, other shopping, and places to eat. The City bus which runs constently stops right outside of the hotel property. We rode the city bus to Zihua on several occassions. We never felt unsafe at anytime during our stay in Ixtapa. Everyone we encountered was gracious and friendly. This was an awesome vacation for my children and I and we will definitely be going back and staying at the Krystal Ixtapa.
- Official Description (provided by the hotel):
- Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more less
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- Also Known As:
- Krystal Ixtapa Hotel Ixtapa
- Nh Krystal Hotel Ixtapa
- Nh Krystal Resort Ixtapa
- Nh Krystal Ixtapa
- Ixtapa Krystal