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“Amazing staff” 5 of 5 stars
Review of Club Med Ixtapa Pacific

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Club Med Ixtapa Pacific
4.0 of 5 Resort (All-Inclusive)   |   Playa Quieta | Estado de Guerrero, Ixtapa, Zihuatanejo 40 880, Mexico   |  
Hotel amenities
Ranked #2 of 23 Hotels in Ixtapa
Long Beach, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Amazing staff”
5 of 5 stars Reviewed October 18, 2013

This was our first trip to a Club Med (my wife, myself, and our 13 month old daughter). We did lots of reading and planning before we went so we knew the G.O.'s (staff) had a reputation for outstanding customer service, yet we were still overwhelmed by how amazingly kind and thoughtful everybody -- literally everybody -- was. A few examples:

- Although our daughter only learned to walk a few weeks ago, Jorge (from the bar) danced with her on several evenings.

- We were joined at dinner one night by Gretel (Human Resources). My wife commented on how well our daughter was eating that night and suggested, jokingly, that Gretel should eat with us every night. That's exactly what she did for the rest of our trip.

- My wife lost an inexpensive toe ring in the pool. Long after we had given up looking for it, the lifeguard, Miguel, found it.

- Although we didn't end up enrolling our daughter in the baby club, the baby club manager, Osher, befriended us and spent time with us nearly every day. She encouraged us to participate in a couples activity one night and personally cared for our daughter during that time.

I could describe experiences like this with almost every G.O. we met. They are truly a wonderful group of people!

The only disappointing aspect of our trip was that my daughter and I both got upset stomachs at different time (my wife was fine throughout.) Of course I'll never know for sure what the cause was (food, water, swimming in the ocean, etc.) but it's the only reason I would think twice about booking a repeat trip next year.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,685 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (313)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 16, 2013

First visit to a Club Med - we were blown away! Celebrating a 50th anniversary we were an extended family of 8 ranging from age 6 to 75! All were pampered by the staff and as busy as we wanted to be. Entertainment was amazing with a special treat of an opening night of a new show led by the trapeze artists but including all of the staff. Performances, dancing, lighting, music was all superb. Every night was fun for all but that evening felt exceptionally theatrical! Well done - special shout out to Patrick, Hannah and Mary-Fer (sp?)!!! Amazing.

Stayed October 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
1 review
5 of 5 stars Reviewed October 14, 2013

We (8 including kids) went at the top of October during their slow season. The staff (GO's) went out of their way to keep the energy up in the resort and we had a blast! The kids loved the mini club and would spend half the day with them and enjoyed all the activities they took them too.
Food was good and lots of variety. The personalities of the main bar staff and trapeze ( Patrick , Marifer, Hanna ) team made the week memorable!
Looking forward to my next CM visit!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed October 8, 2013

I reserved to go to the Club Med at Ixtapa, Mexico and reserved with cancellation insurance (which is almost $300). Due to personal reasons I had to reschedule my trip..Well!!!... you CANNOT reschedule, the only thing you can do is ask for a refund and re-book another trip, by submitting an insurance claim and that's not all... they refund only half of the money I paid because they take-off fees (re-shelving???), and the cherry on the cake they don't give you cash back, the insurance sends you a voucher towards a future trip...SPEND YOUR MONEY ELSEWHERE, you cannot foresee life so you want to use a vacation provider with commercial ethics, Club Med is not one of them.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 4, 2013

This was the first time we stayed a Club Med resort and we expected more then we got. The food was just ok, the shows were bad, and the service at the beach bar was the worst I've ever experienced. The beach boy only came an offered drinks when a boss was around. The service was awesome at the main bar and at the main restaurant. Didn't care much for all the staff intruding in during meal times either. Mehdi the directors is great with his guest and likes to check up on things all day. However he asks how things are going so fast, you don't get a chance to complain or comment because he's off to the next guest. We had to ask for a different stroller because they gave us one that was so old you could almost not use it. The beds were hard and most rooms have mosquito and lizard problems. There is an older pool attendant who talks bad about the guests in front of them not knowing that most people speak Spanish. He also complained about his hours and shift to the younger pool attendant. Not a great way to enjoy the pool. The internet deposit of a couple hundred dollars was obscene! Who needs that kind of deposit to use the internet? We will not be returning and would recommend Secrets Resorts instead.

Stayed September 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbell, California
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 27, 2013

Fourth visit to CM Ixtapa and very likely to go back again. Each time has been with a different Chief and different team of GO's but each visit has been great due to the teams.

Below are links to 2 prior reviews and both are still true. This review is to specifically call out and commend certain staff (GO's) who really made a great impression and deserve recognition.

Cynthia in reception during our welcome and through our stay - she can really dance! (look out for her late night 'Coyote Ugly' crazy bar dance!)
Hannah in circus - a lot of fun! Basti and Saul in the bar really went out of their way and can mix some mean drinks. Christian (archery) and Osher (Baby club) for just being great company.
Christina, Hoshi, Aylina, Julie, Alex and Augstin in Mini club, who are just so good with kids. They really made our 6 year old daughter feel special and cared for.
Catherine (head of services) and Medhi (chief of village) who went out of their way to address any concerns. Also German, the chef who made a special effort to find fresh passion fruits for my wife, as they're her favorite fruit in the tropics.

The only critical feedback is the photo team / company. This is a little outside of Club Med's control as it is an outside company and a new one to this resort. On past visits the photo team had been very present with many photos to choose from each day. We usually bought the full package of all the photos on CD. We were there 12 days and for the 1st 4 days there was not a single photo of any of us, and there were only around 70 guests in the entire resort. Later in our stay (over the next weekend) there were no photo of any guest. Their pricing / packaging is a bit of a joke. They are using a 'Santa Photo in the Mall' model where you are only expected to buy 1 or 2 pictures at a very high price. They do the Sunset family photos which is nice, where they take up to 100 shots but price it out so you'll only choose a few. (We ended up paying $350 for 34 digital and 17 print - I only wanted digital but this was not even an option). They had no flexibility or willingness to come up with any alternative packages.

We love Club Med Ixtapa and our only hesitation on returning is the poor photo team/business. The expectation was set much higher from our prior visits where we've had lots of wonderful family photo to look back on.

http://www.tripadvisor.com/ShowUserReviews-g153445-d154176-r80361747-Club_Med_Ixtapa_Pacific-Ixtapa_Zihuatanejo_Pacific_Coast.html

http://www.tripadvisor.com/ShowUserReviews-g153445-d154176-r118509922-Club_Med_Ixtapa_Pacific-Ixtapa_Zihuatanejo_Pacific_Coast.html

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 22, 2013 via mobile

Great family resort. Great location, excellent food and the entire staff was just awesome.
We went with our three boys (13)(10) & (6) and we all had a blast. The circus staff kept my kids entertained for hours. The shows were so fun. I actually got to relax on vacation.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Med Ixtapa Pacific

Address: Playa Quieta | Estado de Guerrero, Ixtapa, Zihuatanejo 40 880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Ixtapa
#1 Family Hotel in Ixtapa
#1 On the Beach Hotel in Ixtapa
#2 Luxury Hotel in Ixtapa
#2 Romantic Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Club Med Ixtapa Pacific 4*
Official Description (provided by the hotel):
Discover the wonders of Mexico during your stay at Ixtapa Pacific. A heavenly Mexican hacienda-style all-inclusive family resort nestled between the Sierra Madre mountains and the shores of the Pacific Ocean. Travel to Club Med Ixtapa Pacific with your family and enjoy a carefree all-inclusive vacation in spectacular beachfront sceneries. A hassle-free stay for you, an adventure for your kids: practice your favorite sports, indulge at the Spa* or relax on a lounge chair on the breathtaking beach while your children are entertained at Club Med's world-famous Children's Clubs with dedicated activities and sports for children and teenagers, for each age group, and all coordinated by qualified and enthusiastic professionals. Already one of the best family resort for those traveling with babies, this environmentally-friendly hideaway also offers activities for adults. ... more   less 
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Also Known As:
Club Med Ixtapa Pacific Hotel Ixtapa
Club Med Zihuatanejo
Zihuatanejo Club Med
Ixtapa Club Med

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