This is our first trip to a Club Med. We chose this location because it was in the Pacific and it received excellent reviews. Our party had two families, four adults and five kids under the age of eight. We vacationed from Saturday to Saturday. First, I must congratulate and applaud the Chief, Medhi, and say what a FABULOUS job he did in making everyone feel comfortable and excited to be there. He walked around with his staff throughout the day to make sure guests were having the time of their lives. They frequently stop and chat with families at the beach, pool, dining areas...basically everywhere to make sure everyone is well taken care of. They even pushed around an ice cream cart and brought ice cream to us when we layed out by the beach. You can't get any more personal than that! Our last night there, there were fireworks and a fire ring display of Ixtapa 2013! I heard from one of the GOs that this is the first time she's ever seen this happened at all the Club Med's she's been at. She said it was all because of the chief!!!! :0)
Not only is Chief Medhi exceptional, the staff there is truly phenomenal! My husband and I were amazed throughout the trip at the amount of upbeat energy and attitude the GOs have. I don't know where they pull their energy from but they had great attitudes from sunrise to sundown! The GOs were all multi-talented. There were so many activities, classes, events, shows and performances they were involved in throughout the day. My husband is not someone who likes to lay out in the sun but he had a blast doing activities throughout the day from tennis lessons to ping pong to trapeze and basketball at night. They kept him well entertained while some of us swam and layed out by the beach. Everyone in the family had something to do at all times! I must give a few personal shout outs to Rodrigo(s), Nadia, Agustin and Julie Painchaud. They were in charge of the 6-7 year old Iguanas Kids Club at the time we went and they were phenomenal. My kids usually have separation anxiety but they were so happy to be in kids club everyday! They built personal relationships with the GOs and looked for them, especially Rodrigo(s) and Nadia, everywhere they went! I have never seen my kids this excited to see an adult! :)
The reason I gave a four instead of five stars was due to a few mishaps we encountered. First, I was not too happy with the Iguana room we got when we arrived. It was a bit run down especially for the money we paid so I didn't feel like I got my money's worth for the room. I have paid half of the money and stayed at a five star resort at Puerta Vallarta so our party was pretty disappointed with our rooms. Not only that, there were tiny ants in our rooms that we noticed after day two and three. I DESPISE ants but was willing to let it go and just go with the flow. However, my kids got sick and had multiple projectile vomitings in one day and threw up all over the bed. The next morning, I saw tiny ants crawling on one of my kids' throw up. Needless to say, I immediately requested a room change. The staff, being so awesome as they were, immediately changed our room to a room in Muneca. The second room we received was much nicer and had no ants! However, there were bats hanging near the stairwells every night and during the day sometimes. I know bats don't hurt humans but one of them did flew right over my sister-in-law's head during a walk back to her room....scary!
The second thing I wanted to mention was that not only did five out of eight people threw up in our party, I saw and heard multiple people throwing up throughout our stay. We were out for two days laying in the room because we were so sick. I don't know if it was a bug going around, or from eating or drinking, but we reported it to the head nurse and he was nice and tried to help find the cause of our illness. I don't know what the cause was so I don't want to blame the facility. But I definitely think it is important to make sure the Chief enforces strict hand-washing policy especially for the chefs because someone saw a person working in the kitchen coming out of the bathroom with unwashed hands.
Other than these few mishaps, we still had an awesome time. We have been back home for over a week and the kids are still singing "Titanium" and doing the dance moves. My husband who is quiet and doesn't like to dance is even downloading the song so they can all sing and dance together. The staff was awesome in encouraging everyone to participate in their dance routines. I love it! I hope to go back again if they upgrade the rooms. If not, Medhi, if you ever travel to another Club Med, please let me know! :)
Go for the upgrade in Muneca. You can avoid ocean front because unless you are sick, you won't b...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.