My family of four (two girls ages 4 & 7) just returned from a one week stay at Club Med Ixtapa. We had a FABULOUS time! We were there from Oct. 30 - Nov. 6, 2012. This was our first time to Club Med Ixtapa and our second Club Med experience. In 2007, we stayed at the Club Med Cancun. Needless to say, our second experience with Club Med did not disappoint us.
We would like to say Thank You to Christian Ramirez who was the acting Chief G.O. during our stay. Christian did a wonderful job and we loved his energy. He personally took care of an issue related to our late check-out request with efficiency and speed.
Mini Club Med (ages 4-10)
A big THANK YOU/MERCI to all the AMAZING G.O.s at the Mini Club Med: Agustin, Veronik, Hoshi, Andre, Ana Karen, Jenny, Karen, Dilma, Mandi, Leo and Elizabeth. My girls especially loved Agustin, Veronik and Hoshi. These G.O.s took fabulous care of my two girls and I can't say enough good things about them!! The G.O.s are all so kind, patient and energetic!! My girls had an incredible time doing activities all day long including, trampoline, trapeze, archery, sailing, soccer, tennis, swimming arts & crafts and cooking classes. I would also like to say THANK YOU to the trapeze G.Os for their patience, encouragement and skill. These trapeze G.O,s are very talented and wonderful with the children. The girls had so much fun, they didn't want to leave the Mini Club group. Since my little girl lost her medal, Agustin took the extra time and effort to give her another one right before we left. One evening while at the theater, Veronik went back to the restaurant just to get ice cream sundaes for my two girls! Their dedication and willingness to please was extraordinary and made our stay so special. THANK YOU AGAIN/MERCI ENCORE. My girls haven't stopped talking about Club Med and they miss all the G.O.s very much. They are still singing all the Crazy Signs Club Med songs.
I would also like to say Thank You to Marifer for always providing such excellent bartending service at the Estrella Bar! All the servers were polite, gracious and attended to all of our requests. If you are a foodie and appreciate excellent sea food, this is the place for you. Since Club Med is a French company, the majority of the chefs are trained in France. As a result, the food here is phenomenal. The main restaurant offers an excellent buffet three times a day. The French pastries, brioches and crepes are all absolutely delicious and high grade. This is not your typical American buffet type of food. There is a wide selection of food and something for everyone. Although the restaurant offers Mexican food on a daily basis,my husband and I hardly ate it. Instead, we had sea food every day. We especially enjoyed the fresh sashimi, fish carpaccio and grilled fish dishes. Since Zijuantanejo is a primary fishing village, the fish is incredibly fresh and far superior to what you would find in the U.S. I also really enjoyed the extravagant desserts and the coconut ice cream!
My husband played tennis in the morning with G.O Jesus and Jonathan. and soccer in the afternoon with G.O. Dan. In the morning I did the Zumba/core classes with G.O. Stephanie and then Aqua Gym with G.O. Dan. All of the fitness G.O.s are AWESOME!! Their overall enthusiasm and high energy is absolutely irresistible ! Everyone is so friendly and truly care that you are happy and enjoying yourself. Every night there was entertainment for the kids and then another show for the adults. Whether it be a dance show or a trapeze show, these G.Os put all their heart and soul into giving the very best they have to offer. I had so much fun hanging out with G.O. Stephanie and G.O. Diego!
We highly recommend the excursion to visit Ixtapa Island. We took a 10 miute boat ride to the island and went snorkeling. We launched from the beach and I was pleasantly surprised by the variety of fish.
As a family of four, we opted for Club Room Family in the Iguana building which was closely located to both the Mini Club and everything else. The room has two rooms connected by a set of doors. The girls each had a very cute twin bed and my husband and I had a King size bed. It was very spacious and also allowed some privacy when we shut the connecting doors. Housekeeping was pretty efficient and restocked our bottled water everyday.
Plumbing. The resort had some plumbing issues. Our shower leaked and there was a few times when we didn't have hot water. When we left, Club Med was attempting to address these plumbing issues.
Excessive Smoking. While we were there, there were a fair amount of other resort members that smoked excessively on the beach, in the restaurant and outside of the main bar. The constant smoking was offensive and at times oppressive. It was especially bothersome when these people would smoke within three feet of small babies and children. Club Med needs to designate smoking and non smoking areas on the beach and in the restaurant.
Indoor Gym. The Indoor Gym needs to be renovated. The equipment is old and the space smelled bad.
I have been to Mexico 8 times and the 2 best trips I've ever had in Mexico have both been at Club Med.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 20, 2012
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Thank you for posting a review about our Club Med Ixtapa resort. We're thrilled to hear you had such a wonderful vacation, and that our staff, dining options, activities and facilities exceeded your every expectation. Please know we are currently addressing the concerns you mentioned and truly appreciate your insights. We're so glad you had a marvelous visit, and we hope to see you again soon in the near future!
Your Club Med Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.