My wife and I chose to go to Las Brisas for Christmas after seeing several good reviews on Trip Advisor. Having been to a number of all-inclusive resorts in Mexico and other Caribbean destinations, we felt quite sure that Las Brisas would be a good choice.
Unfortunately we were a bit let down and will not be returning to this resort as there are many far better places to stay.
The front desk staff at check-in are not warm or friendly and appear to not enjoy their jobs. This is in contrast to other places we have stayed where you are made to feel welcome. We never felt that we were welcome during our entire stay at Las Brisas. There are some excellent staff here but not in significant enough numbers to outweigh the others who appear to be just doing a job.
The resort is much older than it appears in pictures and is in need of much repair. The elevators worked intermittently during our stay and they are necessary to get to the beach. The beach is located 18 floors below the lobby which is at ground level on top of a steep hill. So, they are pretty much a necessity and should be kept in good working order.
All rooms have an ocean view (as far as I can tell) with the higher floors having the best views. Since the hotel is built on a hill, there are a lot of stairs to contend with if the elevators are not working properly. Also, the pool is a long walk from the lobby and is located many floors below the lobby, off to one side of the hotel. If your room is at the other end of the hotel, then it is a very long walk. The pool is quite small and is nothing special. The beach is a much more attractive option to the pool.
The rooms are old and are showing it. The furniture, walls, bathrooms etc all need to be updated to meet the level of standard that would be expected at a resort that is rated as this one is. The plumbing is really quite bad - our room had a loose vanity tap that leaked and was difficult to turn on and off. Also, the shower was absolutely ridiculous as the water would fluctuate from hot to cold during a shower, depending on other people using plumbing in the hotel. It made showering a very uncomfortable experience. In my opinion this hotel needs to seriously upgrade the plumbing to rectify these issues. I feel that this resort does not compare favourably to other similarly rated resorts in Mexico. This resort charges rates that are higher than many superior resorts in other parts of Mexico, such as Puerto Vallarta for example and in my opinion it is not worth it.
Some of the staff were very good while others were less so. A number of staff cannot, or will not, speak english which makes things much more difficult and less pleasant. Another annoying aspect of this resort is the need to sign a bill for every meal, drink or snack. You do not wear a bracelet, which is nice, but you can't have an afternoon on the beach with a few drinks and just leave - you have to ask for the bill and provide your room number. Then you have to wait for the waiter to come back (sometimes a long wait) and sign the bill. This procedure applies every time you want something be it a drink, snack, meal, cup of coffee, etc. It is a hassle and I would suggest to the management of this hotel that they travel to some of their competitors to see how well things can be done. As an example, the Dreams hotels only ask for your room number and that's it - no bracelet, no bill to sign, nothing. It is a much better experience and far more convenient.
The buffet is quite small but is ok, certainly not great. You have the option to order from a menu also but you cannot have everything on the menu without paying for it. This is outrageous. When you book an all-inclusive trip and pay top dollar for it, having to pay for menu items is absolutely ridiculous.
Regarding the a-la carte restaurants, it is not easy to make a reservation as you must book days in advance and only at certain times of day. This does not work well and can be most inconvenient when trying to spend a day enjoying your holiday or excursion and cannot book the restaurants because the booking desk is closed. Further, once we finally got to go to one of the a-la carte restaurants, we noticed that the same issue was present on the menus - only some items are included and the rest you have to pay for if you want them. As an example, you can have a flank steak included in your all-inclusive plan, but if you want to order a ribeye or tenderloin, then you have to pay for it! This also applies to some of the appetizers as well. This is truly insulting to travellers who have paid a significant amount of money for an all-inclusive vacation, only to find out that it is not 'all-inclusive' but rather 'part-inclusive'.
As I mentioned previously, we are experienced travellers who enjoy Mexico and it's charms and are not snobs. We are willing to pay for a very nice experience and research our travels before we book. Having stayed at far superior resorts for less money we will definitely not return to Las Brisas. I usually post pictures in my reviews of the hotels that I have stayed at but since our experience was disappointing right from the moment of check-in, I did not take photos of the hotel and rooms as I knew we would not return.
I will mention that the beach is spectacular and is not crowded. It is private and is owned by the hotel so pretty much only the hotel guests are there. The water and surf is very nice and you can snorkel right from the beach, provided you bring your snorkelling gear with you.
- Official Description (provided by the hotel):
- Nestled into the side of a mountain and surrounded by tropical vegetation on one of the most beautiful beaches of the Mexican Pacific Riviera is where you will find this secluded tropical paradise that offers the perfect balance between recreation and relaxation. A private hilltop entrance leads into a stone courtyard with dramatic fountain, where porters escort new arrivals to the open-air reception area. Bright colors, high ceilings, and keyhole views of the Pacific Ocean highlight hotel's striking architecture. Las Brisas Ixtapa is a particular favorite of honeymooners for its romantic setting and rooms with private terraces, all with ocean views. ... more less
- Reservation Options:
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- Also Known As:
- Las Brisas Resort Ixtapa Hotel Ixtapa
- Brisas Resort
- Las Brisas Hotel Ixtapa
- Brisas Ixtapa
- Las Brisas Ixtapa Mexico