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“A bit of a let-down” 3 of 5 stars
Review of Las Brisas Ixtapa

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Las Brisas Ixtapa
4.0 of 5 Resort   |   Playa Vista Hermosa S/N, Ixtapa, Zihuatanejo 40880, Mexico   |  
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Ranked #5 of 23 Hotels in Ixtapa
Calgary, Canada
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
“A bit of a let-down”
3 of 5 stars Reviewed January 17, 2014

My wife and I chose to go to Las Brisas for Christmas after seeing several good reviews on Trip Advisor. Having been to a number of all-inclusive resorts in Mexico and other Caribbean destinations, we felt quite sure that Las Brisas would be a good choice.

Unfortunately we were a bit let down and will not be returning to this resort as there are many far better places to stay.

The front desk staff at check-in are not warm or friendly and appear to not enjoy their jobs. This is in contrast to other places we have stayed where you are made to feel welcome. We never felt that we were welcome during our entire stay at Las Brisas. There are some excellent staff here but not in significant enough numbers to outweigh the others who appear to be just doing a job.

The resort is much older than it appears in pictures and is in need of much repair. The elevators worked intermittently during our stay and they are necessary to get to the beach. The beach is located 18 floors below the lobby which is at ground level on top of a steep hill. So, they are pretty much a necessity and should be kept in good working order.

All rooms have an ocean view (as far as I can tell) with the higher floors having the best views. Since the hotel is built on a hill, there are a lot of stairs to contend with if the elevators are not working properly. Also, the pool is a long walk from the lobby and is located many floors below the lobby, off to one side of the hotel. If your room is at the other end of the hotel, then it is a very long walk. The pool is quite small and is nothing special. The beach is a much more attractive option to the pool.

The rooms are old and are showing it. The furniture, walls, bathrooms etc all need to be updated to meet the level of standard that would be expected at a resort that is rated as this one is. The plumbing is really quite bad - our room had a loose vanity tap that leaked and was difficult to turn on and off. Also, the shower was absolutely ridiculous as the water would fluctuate from hot to cold during a shower, depending on other people using plumbing in the hotel. It made showering a very uncomfortable experience. In my opinion this hotel needs to seriously upgrade the plumbing to rectify these issues. I feel that this resort does not compare favourably to other similarly rated resorts in Mexico. This resort charges rates that are higher than many superior resorts in other parts of Mexico, such as Puerto Vallarta for example and in my opinion it is not worth it.

Some of the staff were very good while others were less so. A number of staff cannot, or will not, speak english which makes things much more difficult and less pleasant. Another annoying aspect of this resort is the need to sign a bill for every meal, drink or snack. You do not wear a bracelet, which is nice, but you can't have an afternoon on the beach with a few drinks and just leave - you have to ask for the bill and provide your room number. Then you have to wait for the waiter to come back (sometimes a long wait) and sign the bill. This procedure applies every time you want something be it a drink, snack, meal, cup of coffee, etc. It is a hassle and I would suggest to the management of this hotel that they travel to some of their competitors to see how well things can be done. As an example, the Dreams hotels only ask for your room number and that's it - no bracelet, no bill to sign, nothing. It is a much better experience and far more convenient.

The buffet is quite small but is ok, certainly not great. You have the option to order from a menu also but you cannot have everything on the menu without paying for it. This is outrageous. When you book an all-inclusive trip and pay top dollar for it, having to pay for menu items is absolutely ridiculous.

Regarding the a-la carte restaurants, it is not easy to make a reservation as you must book days in advance and only at certain times of day. This does not work well and can be most inconvenient when trying to spend a day enjoying your holiday or excursion and cannot book the restaurants because the booking desk is closed. Further, once we finally got to go to one of the a-la carte restaurants, we noticed that the same issue was present on the menus - only some items are included and the rest you have to pay for if you want them. As an example, you can have a flank steak included in your all-inclusive plan, but if you want to order a ribeye or tenderloin, then you have to pay for it! This also applies to some of the appetizers as well. This is truly insulting to travellers who have paid a significant amount of money for an all-inclusive vacation, only to find out that it is not 'all-inclusive' but rather 'part-inclusive'.

As I mentioned previously, we are experienced travellers who enjoy Mexico and it's charms and are not snobs. We are willing to pay for a very nice experience and research our travels before we book. Having stayed at far superior resorts for less money we will definitely not return to Las Brisas. I usually post pictures in my reviews of the hotels that I have stayed at but since our experience was disappointing right from the moment of check-in, I did not take photos of the hotel and rooms as I knew we would not return.

I will mention that the beach is spectacular and is not crowded. It is private and is owned by the hotel so pretty much only the hotel guests are there. The water and surf is very nice and you can snorkel right from the beach, provided you bring your snorkelling gear with you.

Room Tip: The higher numbered floors have the best views and are located on the lobby level which is the 18th...
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelloLBI, Manager at Las Brisas Ixtapa, responded to this review, January 23, 2014
Dear Guest:

Thank you for the review related to your recent stay at Las Brisas Ixtapa.

Please accept our sincere apology if we did not meet with your meal expectations. Rest assured that we will work in improving our services and facilities in order to satisfy you when your travels bring you back to Ixtapa in the near future.

Hope you give us the opportunity to regain your confidence and goodwill towards Las Brisas Ixtapa.

Sincerely,

The Management
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898 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Northern BC
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 15, 2014

Beautiful location with it's own private beach so no peddlers to bother you. Hotel is spotless, food is good, I spent all my time at the beach...I didn't like the pools too much concrete. Lobby Bar was a great place to watch the sunset though drinks are pricey there. My room was amazing with a jacuzzi on the deck and amazing view of the ocean. Beach bar guys were awesome especially Armondo who always made you feel special :)

Room Tip: All rooms have the amazing view. Not sure if the Club Floor was worth the extra money though I prob...
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  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelloLBI, Manager at Las Brisas Ixtapa, responded to this review, January 23, 2014
Dear Guest:

We appreciate very much the review about your recent stay at Las Brisas Ixtapa.

We feel very happy to know that you enjoyed the meal, installations and services provided by our great staff.

Thank you for your preference and look forward to welcome you back at Las Brisas Ixtapa in a near future.

Sincerely,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Top Contributor
210 reviews 210 reviews
67 hotel reviews
Reviews in 81 cities Reviews in 81 cities
231 helpful votes 231 helpful votes
4 of 5 stars Reviewed January 12, 2014

We stayed at Las Brisas 4 nights, Jan 2-6, 2014. This happened to fall during Mexican Nationals' holiday week so as a previous poster stated, guests were "70% Mexican, 30% Canadian, American or other". I'm sure the property is not usually this way but the large number of families with loud children did become rather frustrating. Our check-in took a long time, we waited in line for 30 minutes. However, after that we did not ever see the front desk line as long as it was that day. The hotel does not have a clear activity or show schedule which was disappointing because I'm sure we missed some things. We only learned of the release of baby sea turtles when someone had asked if we saw them the previous evening. We hadn't because we didn't know about them. The hotel is very understated and the focus is on nature and the beauty that surrounds the structure. I liked that about it. The rooms are spacious with separate sitting and sleeping areas, the terraces are also very large. They are furnished with a table and two sitting-chairs and a hammock. All the rooms are ocean view and what a view it is! I believe Playa Hermosa (the private beach of LB) is the nicest beach in Ixtapa. We listened to the waves from our room every morning! We paid for the beach club which was our favorite element of our stay. The number of beach club guests is very few and it was an exclusive little perk of continental breakfast and evening cocktail hour that we thoroughly enjoyed. We especially enjoyed the beach which was very swimmable. The beach bar/snack bar is conveniently located so you don't have to walk far for a drink or snack. Chairs were always available, no towel games. There weren't any water sports available like kayaks, boogie boards, snorkel gear, etc. The hotel was architecturally beautiful but it definitely needs a few updates. The elevators are a pain as they rarely all work and there are only four, all located right in the center of the hotel. The pool and restaurants are located a short walk from the main area of the hotel. It is a lovely walk through the greenery and along the ocean. The pools are shaded from the surrounding trees also. We didn't dine at any of the restaurants on property but reservations were made through the concierge. The menus looked nice but we opted to go into town. Zihuatanejo was a 10 minute cab/bus ride (90 pesos via cab, we didn't take the bus). Ixtapa was a 10 minute walk or a few minute (50 pesos) cab ride. Service was pretty good at the hotel. It was nothing spectacular but nothing to complain about. The only exception was the lovely gal who served us beverages each evening at the Beach Club, she was great! The lobby bar on the 18th floor had a lovely sunset view and entertainment some nights. We only had one round of drinks (110 pesos for a blended cocktail, 50 pesos for a beer). The gym was very sad an dreary with old, worn-out equipment. It needs a serious update.

Room Tip: Rooms on floors below 18 are quieter. If you want to avoid stairs, ask for a room near the elevator...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelloLBI, Manager at Las Brisas Ixtapa, responded to this review, January 23, 2014
Dear Guest:

We appreciate the kind review in reference to your recent stay at Las Brisas Ixtapa.

Upon check in, a hotel location map is provided to our guests, it mentions to contact our Concierge if you would like to participate in our ecological tour (every Wednesday and Sunday morning) and/or in the sea turtle release. This last activity is not programmed as there is not a specific day of the turtles hatch which are released in the next 5/6 hours. When this happens, it is announced in the bulletin board at the Front Desk. We are very sorry if you missed this special moment.

In reference to the elevators, we work closely with the company that provides the maintenance service to keep the elevators in good conditions and are always available when needed.

There is a project to renovate the gym equipment in a near future.

Thank you for giving us your feedback, this helps us to measure the quality in service we are providing to our valuable guests.

We look forward to your return at Las Brisas Ixtapa.

Sincerely,

The Management
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Pleasanton, CA
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 7, 2014

This is a large hotel with all the amenities in a great location. It has a fantastic view overlooking the Pacific ocean, which can be seen from pretty much every hotel room, the lovely lobby bar, three of the restaurants, and the swimming pool area. Rooms were generously sized with large balconies. We stayed on the 16th floor, which is pretty much idea for the view. The furnishings were pretty basic - could have done with a bit of color in the room. Also would have liked lounge chairs on the deck - we didn't really use the hammock. Room smelled a bit musty but its the tropics - I won't complain. There is no better beach on the area. Soft sand, totally private, with only hotel guests. The ocean is great for swimming - 85 degree water temps in December, and when the viz is good, bring your snorkling gear and head for the rocks on the northern end - we saw a couple of rays, bunches of puffers, and a moray eel! Beach chair area got a bit crowded but we were there over Christmas. Food at the restaurants was mediocre - but there is a fabulous view from Las Brisas II, which makes up for it. Don't expect a lot from the concierge - they really don't have a lot of information. Better to do all your research and make restaurant reservations yourself before you come. You don't need a car - there are not a lot of places to go, and it is probably better and easier to just rely on taxis. It was around $12.00 per trip into the hills of Zihua, or $25.00 round trip, which is probably still cheaper than renting a car if you're only doing one round trip per day. Best excursions were to Isla Ixtapa (crowded but still fun), and to two restaurants - Tentaciones and Amuleto - both fantastic.

Room Tip: 16th floor is good. With lower floors (e.g. 10th) you may not be able to have a full ocean view.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelloLBI, Manager at Las Brisas Ixtapa, responded to this review, January 10, 2014
Dear Guest:

Thank you for the review about your stay at Las Brisas Ixtapa.

It is good to know that you had a pleasant time with us. We have taken note of your kind comments and rest assured that we are in a continuous improvement.

.We hope to host you again at Las Brisas Ixtapa.

Sincerely,

The Management.
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Houston
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 6, 2014

Went with friends and family to Las Brisas Ixtapa 12/25-12/31. We've been to many places in Mexico and Ixtapa has much of the charm that is now lacking in the big destination cities in Mexico. This area is very popular with Mexican nationals for a vacation destination, I would estimate about 70% of the guests were nationals, 15% from the US, 15% international.

The location is fantastic, the beach is the trophy of the hotel. Each room has a million dollar view. The hotel is secluded from the main strip of hotels. The Las Brisas Plan (all-inclusive) is a good value, the property isn't really set up as an all-inclusive, everything keys off your room number and you don't get billed at the end. Lot's of service people, very nice and attentive. I have nothing but good things to say about everyone working at the hotel. Weather was 90 degrees during the day and 70 degrees in the evenings.

The hotel is older, well maintained but older. Rooms are nice but they show a little age. Elevators are a little slow and inconsistent. Internet access is spotty. Although the service and ambiance at the international dinner restaurants is very good, they just can't quite get the seasoning right. Food is good but not special. The local fare in the restaurants is excellent. Drinks are very good, all made to order. Plenty of pools and lounge chairs. Plenty of beach chairs and shade, hours of operation that are posted are general guidelines give or take a couple of hours.

We had a great time. I will add this to my list of places I would re-visit in the future.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelloLBI, Manager at Las Brisas Ixtapa, responded to this review, January 10, 2014
Dear Guest:

We appreciate your taking the time in writing the review of your recent stay at Las Brisas Ixtapa.

We will continue with our best efforts to exceed our guests’ expectations and creat unique experiences to make their stay a comfortable and memorable one.

Thank you for being our guest and hope to welcome you back in the near future.

Sincerely,

The Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
IL
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 2, 2014

Ixtapa is a small beach paradise in Mexico and Las Brisas is a jewel. After staying a number of times at this hotel, I felt compelled to write my opinion. This property is located somewhat away from rest of the hotel resorts/shopping/dining area of Ixtapa. It can be a 15 min walk to other resort areas or 3 min drive by a taxi. The hotel is very good and pays attention to the safety of guests.

Talking about the rooms, all rooms have ocean view and a spacious balcony. The standard rooms have a small sitting area which is very convenient to relax or use as a work space. I have also stayed in a Junior Suite and I liked it a lot - certainly bar better than other hotel suites in the area I have stayed in. A separate sitting/dining and work area and a separate bedroom is what it makes a large suite. Additionally the suites have a jacuzzi at the balcony which gives an amazing view of the sea and can be enjoyed during the sunset with some champagne.

The beds are very relaxing and the wifi speeds are extremely nice. The bathrooms in the suites are larger, but I had a leaky shower (not a big deal). I also enjoyed the English channels on the TV which are somewhat rare in Mexico. Overall the rooms are very spacious and comfortable. This coupled with a terrace sized private balcony makes it perfect.

The hotel beach is private and the water is shallow - so certainly can be enjoyed by everyone. The food options in beach menu are though not attractive. The beach chairs are clean and usually available most of the time. The hotel staff is polite, helpful and speaks good English. I also dined at the Italian restaurant on site - I found the cuisine very delicious and well prepared. Some of the options were pricey but overall value to money is satisfactory.

I will return to this resort again when I am traveling to my business in a nearby town.

Room Tip: Ask for high floor rooms.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelloLBI, Manager at Las Brisas Ixtapa, responded to this review, January 10, 2014
Dear Guest:

We read the review of your stay at Las Brisas Ixtapa.

It is much rewarding to know you have stayed with us many times before; this means that you really enjoy our services and facilities. Thank you for your preference and please continue keeping us on mind for your future visits to Ixtapa.

Look forward to your return.

Sincerely,

The Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 1, 2014

i decided to go to Ixtapa this year. it was a very nice hotel, the personal was very kind and fast. the food was horrible. the little wings club was a lot of fun to my girls. the weather is acceptable, my only problem was two of La Brisa management were rude: sergio and margarito. ask for Raul and Klein in La Brisa. ahhh... and i saw an ant and a cockroach. la miscelanea personal is alwayskind. i would definetely come back! hope to see you soon Las Brisas. a big kiss

Room Tip: if you go to a beach, you have to ask for a ocean view. there you can sit on the balcony and hear th...
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelloLBI, Manager at Las Brisas Ixtapa, responded to this review, January 4, 2014
Dear Guest:

Thank you for the review in reference to your recent stay at Las Brisas Ixtapa.

We appreciate your comments and are taking the proper steps to correct them. Our compromise is to satisfy our guests’ expectations and are working every day to improve our services and facilities.

Hope to welcome you back at Las Brisas Ixtapa.

Sincerely,

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Las Brisas Ixtapa

Address: Playa Vista Hermosa S/N, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Ixtapa
#4 Luxury Hotel in Ixtapa
#4 Romantic Hotel in Ixtapa
#4 Top resorts Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Las Brisas Ixtapa 4*
Number of rooms: 416
Official Description (provided by the hotel):
Nestled into the side of a mountain and surrounded by tropical vegetation on one of the most beautiful beaches of the Mexican Pacific Riviera is where you will find this secluded tropical paradise that offers the perfect balance between recreation and relaxation. A private hilltop entrance leads into a stone courtyard with dramatic fountain, where porters escort new arrivals to the open-air reception area. Bright colors, high ceilings, and keyhole views of the Pacific Ocean highlight hotel's striking architecture. Las Brisas Ixtapa is a particular favorite of honeymooners for its romantic setting and rooms with private terraces, all with ocean views. ... more   less 
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Also Known As:
Las Brisas Resort Ixtapa Hotel Ixtapa
Brisas Resort
Las Brisas Hotel Ixtapa
Brisas Ixtapa
Las Brisas Ixtapa Mexico

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