I went to Las Brisas in January this year with my parents and my boyfriend. I have to say that when I first got to the resort I was a little put off by the need to sign for everything. This was the first time I have ever had to do that and we were constantly worried if we were racking up our bill, even though we were on AI. After checking our balance on the third day and getting reassured from the 0 balance, after that it wasn't much of a problem! After seeing the prices that we accumulated after an afternoon at the beach or in the lobby, I would never stay here not on AI. Our room was fantastic, we were on the 19th floor. It was great, the bed was fantastic, the shower was hot and spacious. We spent every morning and night on the hammock or sitting on the ledge. House cleaning in our room was a little weird. Once we came back into our room at 10 pm and they were in there cleaning. Another time they knocked on our door at 1030 pm and asked if we need more towels. A little late, we thought. Our mini bar was always stocked though which was great. But we never got any fancy towel or flower petals things, even though we were tipping every day, but I guess you can't be picky! The food was pretty good. It was very confusing at first, trying to figure out what time everything opened or where you could get food at what time. We ended up getting a map from the front desk, which helped. However there was not much options before noon, even though some places said they opened earlier, we got turned down a few times. Food at the Las Brisas II was probably the best food I have ever had at a a la carte. We went there 3 times, and we generally never do the a la cartes. We didn't find a need to try any others. Getting reservations was easy too, as when we did go 2 out of those times we just asked if we could go 15 minutes prior and they were very accommodating. Lunch or snacks were tasty at both the pool and the beach. The pool was nice but we spent more time on the beach, I don't travel all the way over there to not hit the beach as much as possible. Beach service was usually pretty good, as long as we waited until noon to be helped. I think my favorite part of Las Brisas was the buckets of bottled beer, pretty much your choice of brand. I have never had that in a resort before. None of this draft beer in a plastic cup. We actually like this so much that we are considering our wedding there next Jan (plus we got engaged on the beach here when we went so it has some sentimental value lol). It was fantastic. The beach was also probably the nicest I have ever been to. No vendors (I kinda missed them at first but then I really didn't), you could take nice long walks on it and it was scorching each day. The waves were so much fun. Sure I got rocked a couple times, lost my top once or three times and had my feet sticking out of the water over my head but it didn't keep me out. If you got past the surf it was fine. We had a few days of swimming with fish. Unfortunately no snorkelling offered unless you ask the life guard for it and I heard you had to pay for it. No beach volleyball, but there was a net, again you had to ask for the ball. No activities. But I was okay with that because we would go out on the town in the evening and that was enough activity for me. Never had to reserve a chair and it wasn't often I saw it happening. Now the stairs. My boyfriend and I are late 20's early 30s, both in good shape. I think I left with better legs than I went there with. There was a lot of walking but we chose to do a lot of walking. You can kind of avoid it if you get a room by the elevators but there were a few days the beach elevator wasn't working and its a long walk from the elevators across the lobby. We walked into town quite a bit and we did the walk back too a couple times (not horrible until you get close to the resort and it was only 2 big humps of hills you had to get over). The only shuttle available is the one to the pool but always readily available. I ended up getting a leg massage when we went to Ixtapa Island and it was well worth the $12 I spent on it, I would have spent way more for how great it was. We saw older people with walkers at this resort, there was an older group of golfers that came while we were there and if they could do it, anyone can. The one thing that we didn't care for while we were at the resort was the lack of interaction with the staff. While they were courteous with us they never got to know our names or talk with us. We feel that it was maybe because we were younger than most people there as they were buddy buddy with the older clientelle. They almost made us feel somewhat inferior to other people there because we saw them high fiving, getting to know other people and with us it was almost cold. And we were tipping the entire time there but it didn't seem to matter. Maybe the older people were tipping way more than us, so we weren't really important, I don't know? One night we were in the lobby and our waiter was chatting up a storm with the table beside us and when he came over to us we tried to initiate a conversation and he just served us with one or two words. We sat in the lobby bar almost every night like that. One of the things about Mexico we love is getting to know the staff and having fun with them so that was a downside for us. There were maybe two or three staff such as one of the front desk staff who helped us out consistently, every time we talked to him he knew who we were and our room and everything and on our last night at the Las Brisas II our waiter who actually talked to us when we asked questions. But that was it. Long story short, all in all it was a really beautiful resort, different than any Mexico resort you will ever go to (I think this is also a reason to consider our wedding there). The private beach was amazing, the food was the best I have had and the cold bottled beer can't be beat. The service was good, but we have experienced way more interaction during past trips to other resorts that it stuck out to us and not in the best way.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing your detailed review related to your recent stay at Las Brisas Ixtapa.
We were pleased to know you got engaged here and are considering our property for your next wedding.
Please accept our apologies for the lack of interaction you perceived from our staff during your stay; rest assured that corrective measures have been taken to avoid this type of situation happens again. This is an atypical issue since our staff has been always friendly and warm with our guests.
Please get in touch with us when you have the definite dates of your wedding, in order to assist you with the arrangements.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.