1. The staff at Capella Ixtapa is amazing. While cruise ships have thousands of people to keep the ship running, Capella has far fewer but each one of them goes out of their way to make your stay as perfect as possible. We’re not talking a pleasant courtesy smile as they go about their business, but a genuine “you are our guest, is there absolutely anything we can do to make your stay even better” body language that extends beyond the smile. Our personal assistant Margarita, assigned to us the moment we checked in, was practically magical. She seemed to always be “right there” whenever we were about to ask a question and then disappeared into thin air so as to not appear a bother. (Note to Capella: She is absolutely amazing and an asset to your team)
2. The location is fabulous. Small airport, quick walk through customs, 20 minutes by car and you’re there. The hotel is perched on a cliff that is so steep, that practically every room hangs over the ocean. While a cruise ship stops almost daily at a different port of call, one might feel compelled to get off the ship simply to escape the thousands of other passengers or to get out of the 135 square foot room. Not at Capella where your room is your sanctuary. Our room had its own infinity pool, beautiful outdoor lounging area with comfortable furniture that made every day a lazy day. The bathroom was something out of a luxury living magazine and kept the sounds of the ocean roaring when we took a shower. Who wants to leave the room with a constant ocean breeze and privacy? Don't get me wrong if you want to leave the room and mingle, there are two beautiful large communal infinity pools with cabanas and staff to see to your every wish. You can bike, go to the gym, lounge in the library and do yoga in what can only be described as a yoga loft with endless views of the sea. Go and do or sit and decompress, the location is perfect for all your desires and senses. With only 56 rooms, you can go all day and not see another soul if that’s your desire.
3. No endless buffets and the dreaded cruise pounds. We stayed on property our entire 9-day stay. We ate at all of the restaurants on property and never got tired of the food. Unlike on many cruise ships where everything is prepared in bulk and by day 4 starts to taste the same, we ate like kings on fresh ingredients and that was plate prepared just for us. Don’t see something on the menu? The staff went out of their way to make a dish or drink the way we liked it. From the morning pastry (made onsite from scratch by an amazing and very talented pastry chef) to the many meals available, we ate better on vacation then we actually eat at home. Everything is so fresh and tastes so good you can’t help but want to know how they do it. Ask and you shall receive….the hotel’s chef, a multi-cuisine master, taught us three different ceviche’s and went out of her way to not only provide instruction but also insight on using fish that was more available in our market.
4. Everything works perfectly and in harmony. Unlike a cruise ship that could leave you stranded in the middle of the ocean, Capella Ixtapa is stationary and runs incredibly well. Housekeeping is on top of its game, turndown service is unflappable, even the evening delivery of beer and snacks runs like a train station. It may seem strange to say but if in the off chance the lights went out at Capella Ixtapa, we imagined they would instantly have a solution that included more good food and lots of cheer.
5. The cost. When we sat down to decide whether or not to go on another cruise or stay longer term at a hotel, we looked at many factors. While the cruise “includes” the food, it does not include alcohol, excursions and those “must have” items when you step off the ship on the assorted islands. Watches, jewelry, people hanging out trying to sell you this and that, perfect strangers offering you a special site seeing trip in their car; it gets expensive getting off the ship. Not to mention all the items on-board to buy; specials on watches, spa treatments, liquor….the list goes on and on. You are bombarded by those offers and even if you have steel will power, you still must endure the game. Capella Ixtapa removes all that temptation and reduces your stress level simply by having things available “if you need them”. The spa is gorgeous and while a touch expensive, keeps you focused on your real need instead of an upsell. The liquor and food isn’t included in the room price, but it will keep you well under the cost of a second person on a 7-day or longer luxury cruise in a suite.
We will return to Capella Ixtapa simply because it's the exact stress reliever we wanted. The location is the perfect place for any busy executive who is ready to turn off for a while. (but just in case, there is free wifi that works flawlessly)
- Official Description (provided by the hotel):
- Capella Ixtapa is a Mexico luxury resort set inside a rock cliff overlooking the Pacific Ocean. The property features suites, private plunge pools, a world-class spa, restaurants, tequila bar, beach wedding locations, and more. ... more less
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- Also Known As:
- Capella Ixtapa Hotel Ixtapa
- Capella Ixtapa Zihuatanejo
- Capella Ixtapa Hotel Zihuatanejo