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“HEAVEN ON EARTH!” 5 of 5 stars
Review of Capella Ixtapa

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Capella Ixtapa
5.0 of 5 Hotel   |   Paseo Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico   |  
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Hotel amenities
Ranked #1 of 29 hotels in Ixtapa
California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“HEAVEN ON EARTH!”
5 of 5 stars Reviewed March 13, 2013

My husband and I had intended to go to Cancun, and after looking at many reviews here, learned of some issues with theft/safety in Cancun and rerouted to Ixtapa. Also, we were looking for a peaceful adult getaway, with no children and no partying. We couldn't have made a better decision, as it was the best vaca we've ever been on (Hawaii and Costa Rica had been our favorites up until this)! We have never been made to feel so special! The staff genuinely made us feel as though it was a pleasure to serve us, and all of them went above and beyond what we expected.

We had a taxi arranged by Capella to pick us up at the airport and drive us to the resort, which was about 20-25 minutes away. There are juices and some fruits at the front reception area, and we were taken on a quick tour of the property by Juan Carlos, then to our fantastic room, with a flower design on the bed, balloons in celebration of our birthdays/anniversary, a welcome letter and a tray of dry fruits/chilis that were delicious!

We unpacked, walked out to the terrace, breathed in the fantastic view and felt the warm breezes, and knew we had made the right choice to have stayed here. We walked around a bit and saw the outdoor areas of the resort, the gym and the spa. The gym had everything we needed, including a fantastic view of the ocean!

At around 5 pm, they bring tortilla chips and guacamole to each room. Normally they bring a couple bottles of beer as well, but we're not beer drinkers so we opted out of those and instead they brought us iced teas. Early evening, we went to the Terrace Bar to eat, and we agree with many other reviewers here - the food is pretty expensive. Of course, there is a magical ocean view from this location, but we had two orders of sopes (three in each order), two mojitos, two iced teas and it was about $70 U. S. dollars. The sopes are not tortilla size, but slightly bigger than silver dollars and were filled with beans, a sprinkling of chorizo, lettuce, cream and cheese.

We later ended up taking a taxi into Ixtapa to the "Super Mercado" and bought a few snacks to munch on between meals, as there really is nothing within walking distance and no vending machines or small gift shop with snack items. There are fruits/apples in the front reception area and in the gym, along with bottles of water in the gym as well.

In the early evening, housekeeping provides a turn-down service, where they place a little towel rug on each side of the bed, refresh water bottles and water cups, empty trashes and replace towels/washcloths. A nice touch!

We chose a package that included a full breakfast. It was not what we expected (which was a buffet-style breakfast with bacon, sausage, pancakes, etc.), but it was good, and it was plenty. There were two menu choices: One which included eggs made to order, a fresh fruit plate, beans and potatoes/vegetables; and another which consisted of cereal/yogurt, local sweet breads and fruit. They also made reasonable substitutions.

We stayed a week during the last half of February and ended up mostly lounging on the terrace and pool, working out in the gym, taking bike rides to the nearby beach on the bikes provided by the resort and ordering room service. The weather was perfect for us (high 80's low 90's), with a warm breeze.

Some of our favorite things:

The service!

Our 24-7 Personal Assistant, who communicated with us via email a few days prior to our arrival, with any special requests we might have.

Of course, the private terrace/plunge pool and the ocean view. We chose the infinity edge pool, and our terrace had some shade/some sun.

The fact we never saw any children at the resort. Although children are allowed, this, in our opinion, is not the place to bring your kids. The grounds and the elevator are not child friendly, and while we were here, it appeared to be mostly adult couples that stay here. It's also definitely not a party atmosphere, but more a relaxing romantic getaway!

No check-in/check-out time restrictions.

Large walk-in shower with a little bench and a view of the ocean.

Complimentary internet access.

24-Hour Room Service.

Small refrigerator stocked with drinks/juices/water.

One day we went to Ixtapa, which was "meh", and one day we went to Zihuatanejo, where we were able to get some delicious authentic Mexican food at Tamales y Atoles and do some shopping for souvenirs.

Some examples of the fantastic service: One afternoon we went to Las Rocas to eat. We asked the waiter, Carlos Guzman, if they had Tres Leches cake. He said it was not on the menu, but he would arrange to have it brought to the resort so that we could enjoy it the next day. He ended up taking it personally to our room. One night, we were craving a Costa Rican rice dish called Gallo Pinto. It's not on their menu, but Chef Alex made it for us and it was brought to our room. When we called for room service, if we ordered something a certain way the day before, they just confirmed we wanted it cooked the same way, and it was done. Cruz, the bellman, was always there to help with the bikes, brought us waters before we rode off, gave us tips about the area, told us about the architecture of the property, and made us feel like family.

On our last day magical day, we watched a whale playing in the ocean from our terrace. When it was time to go, Cruz wrapped beautiful white ribbons around our luggage handles which made it easy to spot at the airport, and as the taxi driver drove us off the property, one of the staff was standing at the gates, smiling and waving good bye! Capella Resort and Staff are fantastic, and we would highly recommend this resort!!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Los Angeles, California
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 6, 2013

My Husband and I love this hotel, is the second time we come to this beautiful place, and as always the service, the amenities, the food, everything was fantastic.
We spend a great few days in January and I just want to take time to recognized the excellent service and said thank you to the amazing team at Capella that have exceeded our expectations.
By far this is the best hotel in Ixtapa for a romantic getaway.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
League City, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 1, 2013

I am sitting in a Penthouse room writing this review. Rooms are clean and well appointed with fantastic views of the Pacific Ocean. We have been here just about 48hrs of a 7 night stay. Feels like we have been here longer, very relaxing and have felt very welcome by the entire staff of Capella. We booked this room with every 3rd night free and added the breakfast and airport transfers, money well spent. Pick up was swift and hassle free! As other review has stated you can expect to spend about $150 - $200 a day on food and beverage. A bottle of water at dinner will cost you $8.50 and a Margarita $12.50 sparkling water is a little less. Snacks, coffee and tea at Library are very good and readily available. If your looking for a quiet and relaxing getaway this is your place.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 23, 2013

We chose the Capella Ixtapa because we wanted a quiet relaxing break, without crowds and without the "all-inclusive" mentality. We had a fabulous stay. The views are amazing, the food was great, and the staff, all of the staff, couldn't be nicer. The rooms were very nice, very clean, and the servicing was excellent. Highlights include the seafood restaurant for dinner (walk up and pick your fish), complimentary tequila in the library each evening, and the friendliness of the staff. It's definitely not a cheap place to stay (plan on $200/day for food and drink), but it is worth it.
One tip for breakfast - we had a package that included American breakfast each morning. This is shown on the menu (fruit, juice, eggs, coffee, etc.), but when we asked, we were allowed to substitute anything on the menu for no charge.
We took a taxi into Zihuatanejo for a dinner a couple of nights and went to restaurants recommended by the hotel, all good. Being Mexico, we were a little concerned about security in Zihuatanejo, but we had no problems and wouldn't hesitate to wander around.
We'll definitely be back!

Room Tip: Make sure you choose a Deluxe room , it costs a little more, but you get sunshine on your deck and p...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed February 18, 2013

I left Capella yesterday and I thought I'd write my review while the sound of the waves breaking is still fresh in my mind. I was there for a week and it was truly a fantastic experience. The staff, facilities, pool, food, everything was just what you'd want a relaxing tropical vacation to be.

Read all the great reviews. Here a couple things I wish I'd known or would do differently:
1. Don't book the Capella transportation from the airport. Turns out, they don't allow city cabs to pick up fares at the airport so the cheapest option is off the table. There are car companies who will swarm you as you leave baggage claim and offer you a ride as well as tours during your stay. I was able to get a ride to Capella for $41 which was much less than the $100 the hotel charges but more than the $32 I paid in a city cab on the way back.

2. Don't sweat the room. All rooms at Capella face the ocean and all have private plunge pools. Some are "infinity" some not but who cares. The upper floors are nice both for the view and privacy. I preferred the rooms closer to the fresh water pool (rather than those on the other side of the resort which were closer to the salt water pool) but don't think you can go wrong. Unfortunately, we had a smoker on the balcony beneath us and their smoke billowed into our room but, in true Capella style, they were happy to move us to an alternate room.

3. Think twice on the spa - I enjoyed the spa but, thought that $200 for an hour massage was expensive. The complementary steam and sauna may not be exactly what you had in mind after laying in the sun but they were nice and obviously under utilized.

4. Get to the gym early - the small gym was jammed and the limited machines all taken from 9-11 so plan to be there early if you go.

5. Take a cooking class - Alex Branch is the very talented chef at Capella who has returned after working at the Capella location in Cabo the last few years. We spent a morning with him shopping at the Central market in Zihuatanejo and then watched him transform our purchases into a great private lunch. If you like to cook its a great chance to see a master and to ask questions.

6. Bring wine - if you like wine, bring your own. The restaurants both allow you to bring in wine to enjoy with your meal and only charge a small corkage charge. They'll even store it for you in their cellar if you like. Like so much of Mexico, the restaurant wine lists are limited and contain mostly Mexican and South American varietals.

7. Enjoy the complementary coffee, danish and fruit in the library each morning - for us it was enough breakfast and incurred no additional fees.

8 Leave your cell phone behind - our single biggest annoyance was a couple who insisted on having a loud, protracted cell phone conversation while we attempted to relax poolside. One night at the Fish Market restaurant we watched a couple stare into their respective Iphones through 4 courses in one of the world's most romantic locations. Make a pact to check your phone twice a day then TURN IT OFF.

9. Visit Zihuatanejo - the cab ride from Capella is 320 pesos round trip and, while we found few great buys, visiting the central market, seeing the seaport and eating posole at Tamales y Atoles Any were fun, cheap and we felt very safe.

10. Relax - as so many have said Its not kid friendly, its not stuffed full of activities, its not all you can eat buffets. Its romantic, quiet relaxation and I'd go back tomorrow.

Room Tip: See above all rooms are great
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 15, 2013

My wife and I recently visited Capella Ixtapa, the service was impeccable, the food was outstandig. My wife is allergic to shellfish so they made special meals for her.
The rooms are stunning.
The staff was unbelievable, they were fun, knowledgeable and accommodating, there was such genuine warmth there.
I can't say enough good things about Capella Ixtapa.
We would go back in a heartbeat!!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamloops, Canada
Top Contributor
51 reviews 51 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 11, 2013

My son his wife and my daughter and boyfriend together gave us a night here at the Capella. All I can say is that is the WOW factor. We had our own plunge pool huge bathroom,huge bedroom pillows to die for. The food and service were nothing we had ever had before and truly appreciate the gift from our kids. I highly recommend this place at least once in your lifetime.

Room Tip: I think all the room are good, they face the ocean and you can go to sleep listening to the ocean.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Capella Ixtapa

Also Known As:
Capella Ixtapa Hotel Ixtapa
Capella Ixtapa Hotel
Capella Ixtapa Zihuatanejo
Capella Ixtapa Hotel Zihuatanejo
Address: Paseo Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Ixtapa
#1 Luxury Hotel in Ixtapa
#2 Family Hotel in Ixtapa
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Capella Ixtapa 5*
Official Description (provided by the hotel):
Capella Ixtapa is a Mexico luxury resort set inside a rock cliff overlooking the Pacific Ocean. The property features suites, private plunge pools, a world-class spa, restaurants, tequila bar, beach wedding locations, and more. ... more   less 
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