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“Great Place to eat” 5 of 5 stars
Review of Mulberry House

Mulberry House
Chelmsford Road, High Ongar, Ongar CM5 9NL, England
01277 365 398
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Ranked #5 of 10 Restaurants in High Ongar
Cuisines: British
Dining options: Reservations
Restaurant details
Dining options: Reservations
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great Place to eat”
5 of 5 stars Reviewed March 5, 2012

This is one of our favourite places to eat. We are always treated like old friends when we arrive and all the staff are very professional. The meal is always served at a relaxed pace, no rushing to get the next customer onto your table. The lounge is a wonderful place to have before dinner drinks and coffee after your meal, and the grounds are an extra special place to walk round, weather permitting

  • Visited January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Chelmsford, United Kingdom
1 review
3 helpful votes 3 helpful votes
“A great venue to spend quality family time together”
4 of 5 stars Reviewed January 29, 2012

We are a close family of 20 that vary in age ranges from Grandad down to young Grandchildren. We find it incredibly diificult to get a venue that will happily take such a big party and in the past have had to be seperated throughout restaurants. So when Mulberry House agreed to take our booking to celebrate my Fathers 65th Birthday we were delighted. I then read the reviews on tripadvisor and was slightly apprehensive as to what we were going to experience as it appeared to have a lot of negative reviews. On our arrival we were greeted and shown to a drawing room that had beautiful views of the grounds. We were then taken into the restaurant area and seated in a fantastically decorated room with silk curtains, chandeliers and a gleaming table with polished cutlery and crystal glasses. The Sunday set menu had a choice of starters, main courses and deserts, we found the staff to be attentive although they left us to enjoy our meal but were close by if we required anything from drinks to an extra yorkshire pudding for the younger ones! (We have been in restaurants before where the staff constantly hover and try and rush us through our meal, we did not feel like that here). They had enough high-chairs for our younger family members with a menu to suit them. When the bill arrived we had not been charged a service fee, which usually happens when the party is 8 or more people, the gratuity was up to us, HOW REFRESHING! It was a great place to spend an afternoon together in celebration of a birthday and we are looking forward to the Summer when we can all go back and experience the Mulberry House cream tea.

  • Visited January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“a contemporary fawlty towers”
1 of 5 stars Reviewed January 15, 2012

Ate Sunday lunch here today with my wife as a guest of my mother aged 82 who was treating us. We arrived at 1 and left at 3 45 after a marathon experience equating to one course per hour. No restaraunt manager visible and no one to take our drinks order on sitting down. The staff serving in the conservatory where we were seated vanished for a lengthy period to serve a private party seated in the private dining room of the main house leaving us to fend for ourselves after our main course was finally served. If we had not asked for the dessert menu (these took a further 15 minutes to arrive) we would not have been served this course at all. Food passable and charged £7.00 for two glasses of mineral water. There were no sunblinds in the conservatory to shield us from the low winter sunshine and for me the glare so caused was extremely irritating. When my mother spoke to our waiter he brushed her concerns aside and another waitress agreed with us that blinds were required in the conservatory. A disappointing experience not to be repeated and at over £80.00 for 3 people very expensive for the food and service received.

  • Visited January 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
4 restaurant reviews
Reviews in 31 cities Reviews in 31 cities
92 helpful votes 92 helpful votes
“Dreadful ...... A total waste of £90 for one night”
1 of 5 stars Reviewed October 30, 2011

There are many very good reasons that almost seven out of ten people will not be returning to Mulberry House, as I type, according to this review site. I will be joining that group of unimpressed customers.

Many of the negative comments for this dreadful hotel came home to roost during our visit. It is scary that Mulberry House has failed to act on the comments from previous customers and appears to highlight just how much they value thier customers. Why?

We had the room called "Apple" which really should be called "Acorn" it was so small. It was supposed to be a "luxury" room but the one pack of biscuits between two people, the one chair and the tiny stand for the kettle were all so cheap and nasty, we felt that the £90 for the double room was a total rip off.

To watch the television you either had to lay on the bed, nice, or sit on a basket as you could not see it from the chair! Why? I think the room was so small that moving the chair to see the TV would either block the way out or the way to the bathroom.

The hotel knew it would be full months in advance for a wedding but still managed to run out of items for breakfast. Why?

When checking out a complaint was made to the Duty Manager who could not care less. His attitude was dreadful and if he shrugged his shoulders any more I could have sworn he was having a dance. We explained that his attitude was leading a poor review on Tripadvisor, to warn others, but again the Duty Manager appeared not to care less.

I note that the hotel does not respond to any of the comments on Tripadvisor be they good or bad. Maybe they do not read them , or maybe they just do not care.

You have been warned ..... totally dreadful.

  • Visited October 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harlow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 19, 2011

I've been for afternoon tea in a London hotel and thought that going to one outside of London would be just as good and cheaper. High Tea here costs about £12ph and I was rather disappointed.

First of all we arrived and couldn't find the entrance. When we eventually did, there was no-one in the main entrance to speak to. We looked around but couldn't find any waiting staff so just waited and waited. Eventually someone came out and asked us to wait in the Lounge. We had booked a table for 4pm but waited and waited....eventually someone came to get us about 4.30pm and took us through to the conservatory section. There were only four tables in use so I'm really not sure what the delay was for! The views are beautiful so it was nice looking out onto the grounds.

Again, although pre-ordering what we wanted, we still had to wait quite a while for the waiter to come over and take our drinks order. Then just the sandwiches were bought out - four little fingers sandwiches which were spread quite heavy with butter, that was the over-riding taste!! We nibbled on these and then waited for quite a while until the waiter took them away then bought out the cakes. Between the two of us we got two scones, four little cakes, a bowl of clotted cream and some strawberries. It was all delicious but I was quite surprised how little there was. Pot of tea, one scone and two teeney little cakes for £12....ummm.

I think next time I'll be paying the extra to go to London for High Tea. I don't think the service or the quantity of food was worth the price at all.

  • Visited September 2011
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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