We tried to come here off the back of an excellent recommendation from another hostel in San Cristobal. I sent several emails more than a week in advance to reserve as is instructed on their website but received no response.
We arrived on their doorstep with all our stuff, the common area looked dark and grimy and we had to wait around for ten minutes without any indication what to do until we were attended.
The snarky receptionist then told us bluntly and without bothering with p's and q's that there was no room at the inn. I asked why they didn't respond to our booking but didn't receive a reasonable response. We were then left out on the street with all our bags and no advice or assistance from what is allegedly a company who work in hospitality.
All in all they were very rude and after such an experience I'm glad we didn't end up staying there. We found a lovely place just up the road for more or less the same price.