We have been 4 Polish tourists staying just for 2 nights in neighbouring Casciano in Val di Pesa. Upon our arrival we were recommended to have a dinner in this restaurant by a local man from our hotel who made also a reservation for us. The restaurant had no parking place and we had to leave our car outside, in the village. Our first bad experience: we were sitting idle at the table for about 45 minutes and had to make visible gestures to call the waiter until he finally came to us and we could order drinks and food. Two men, including the owner of the restaurant and the waiter were extremely slow, inattentive and seemed to ignore us for a reason we could not guess. We even felt a tense, hostile atmosphere and no wonder we were not in the mood for ordering regular dinner. We could not hear normal courtesy like "enjoy your meal" or "here you are" either in Italian or English or any other language at all. When we paid the bill the man whom I considered to be the owner asked me what country we came from. I said that we were from Poland. The guy could not believe and said that he took us for Russians. Apparently, he has had some problems with Russian people in the past or perhaps he had some prejudices against Russian people, I do not know. Anyway, a strange behaviour and it seemed to me he wanted to reciprocate to us for something...... When ordering the food they accepted 3 X some dishes with rabbit but came to us after 30 minutes just to tell us that they were short of rabbit... No apologies, at all. While leaving that place I told the guy that they were very impolite and nonchalant towards us. He agreed and answered that this was due to the lack of 2 persons from the staff that day.... Needless to say that they were shortly bunkrupts if they would offer similar standards of service anywhere else in Europe, even in Russia. Prevailing number of restaurants in Italy has a warm, welcoming and friendly atmosphere. This was an exception and probably the worst restaurant we have ever gone to across Italy. I have posted this review just to prevent other people to pop in this place which is for sure a mistake,
Arrogant staff and frustrated owner is to much for a dinner.
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