This is the third time we have stayed at Calcot and until this last visit, it was always perfect, service food, kids club and the accommodation. This last visit was quite a different Hotel
We booked a family room and found it lacking in every respect. To get in to the main room, you had to go through the children’s room that had bunk bed. This room also was were the only cupboards were and draws for cloths. It also had the tea making facilities that was a fixed tray. Totally impractical, to have, if with a family of small children. The curtains were not fixed to the side frame so they half hung down. The bathroom towel radiator was only half warm as it had air in it. There was no toilet rool holder, so the rool was on the floor in a three star hotel you would not except this.I complaied about the above but no action was taken Most rooms have walk in showers; this did not, Not what you expect when paying £400 bed and breakfast including dinner for the children The service in Gumstool was very poor, on both occasions they either forgot a course or gave the wrong one. Breakfast on the last day was not good at all, we had to ask three times for coffee, plates and other items, not the service we have had in the past. The last morning of our stay, I wanted to sit in the lounge to read my paper in peace and quiet, only to find nearly every seat taken, as the hotel was used as a collection point for a visit to Highgrove. My be the management prefers to make money out of these sorts of events than thinking of their guests. Possibly this is why the breakfast was so bad.
On the other hand service was perfect at the front desk, the kids club very good and the food good but not as good as last time.
They have much better rooms than the one we had, so my advices make sure what room you are offered. The rooms with kids section after the main room or off it, are good and the bathrooms are also better equipped. In the past this was the automatic choice but we will look at other places before booking again.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.