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“Beware of air conditioning being cut off” 2 of 5 stars
Review of Relais Villa Acquaviva

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Relais Villa Acquaviva
3.0 of 5 Hotel   |   loc. Acquaviva, 10, 58014 Montemerano, Manciano, Italy   |  
Hotel amenities
Ranked #1 of 1 hotels in Montemerano
Nashville, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
“Beware of air conditioning being cut off”
2 of 5 stars Reviewed September 13, 2008

The grounds and pool of the hotel were beautiful but the hotel owners have a system to adjust the air conditioning in your room and when we returned to our room after dinner it was hot and no way to get it adjusted back to being cool. We paid extra to get a suite and ended up with two hot rooms. I will not return unless I have a guarantee that they will not cut off the A/C.

  • Liked — grounds and pool
  • Disliked — Lack of air conditioning
  • Stayed September 2008, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granduca79, proprietario at Relais Villa Acquaviva, responded to this review, November 11, 2008
Let me first of all apologise for the inconvenience.
As explained when you came to us with your complaint, AC automatically turns off when windows are open and remains off until they are closed again. This is because we decided to implement an energy saving policy.
As for the room, I believe you were offered two rooms: deluxe, with Jacuzzi, and a larger suite in the “rustici”. You were warned that unfortunately the deluxe room, although was your preferred choice, was warm, whereas the suite was cooler. You chose nonetheless the deluxe and shortly after wanted to swap with the suite, which obviously though required a price difference to be paid.
I would like to take this opportunity to thank you for the positive comments on our structure and we hope you will be our guest again. It will be our pleasure to offer you a dinner in our restaurant “La Limonaia”.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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English first
London England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 1, 2006

Although this hotel was billed as a lovely relaxing place to unwind, certain things made this rather difficult. The husband and wife owners' dour and watchful presence, both at mealtimes and within the grounds of their hotel, such as round the pool left us feeling somewhat on edge. We felt like the house guests of some fussy owners rather than welcome paying guests at a hotel.

The food in the pleasantly built restaurant was particularly poor and of an amateur quality, especially when compared with the splendid local restaurants. We didn't have a decent bowl of pasta the whole time of our week's pre-booked stay. Instead we received a stodgy, tasteless mess regardless of what type of pasta (picci, tagliatelle, papardelle etc) was attempted to be cooked. What should have been examples of typical Tuscan dishes such as lamb or meat turned out to be simply gristle or bony and insufficient cuts of poor quality meat. The owners insisted on eating in the restaurant at the same time next to our and other guest's tables and it was extraordinary how much better their food was (and in the case of the meat in larger quantities) than the regular guests!!

There is no room service, nor any pool service, so (apart from a 300 meter return walk in 30~ heat from the pool to raid the drinks in the mini-bar in our bedroom) there was nothing to eat or drink at all during the day, should one want to simply relax by the pool.

Finally, we were 'hit' with some shocking hidden charges when we checked out. These included 7 euros for washing a towel we took to the beach, a further charge for our making and taking cups of tea on a tray to the bedroom at breakfast instead of drinking it in the dining room (which would have been free had we drunk it there). Those watchful vigilant eyes of the owners really were everywhere.

Tuscany is full of the warmest hospitality. But not, I'm afraid, at the hotel Acquaviva-which is a shame since it is in a lovely part of Southern Tuscany and in a delightful setting. However until the owners correct the poor food, change their petty charging system, keep out of the way of guests at mealtimes and expand and improve their service we would not recommend a stay there.

  • Stayed May 2006
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Relais Villa Acquaviva

Address: loc. Acquaviva, 10, 58014 Montemerano, Manciano, Italy
Location: Italy > Tuscany > Province of Grosseto > Manciano > Montemerano
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Montemerano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Relais Villa Acquaviva 3*
Official Description (provided by the hotel):
Italian romantic, country hotel standing in the Tuscan Maremma, close to the Saturnia Spa at Manciano, the Villa Acquaviva luxury hotel is the ideal place for those looking for wellbeing and relaxation. Bedrooms and suites, with hydromassage or with terrace in order to benefit from all the advantages of a comfortable and tranquil stay. Acquaviva Farm’s Wine Cellar is an integral part of the hotel’s elegance and charm: it offers a choice of excellent wine to taste in the wine cellar or in the country hotel’s restaurant. The country hotel’s restaurant, La Limonaia, offers a sophisticated and refined service in the name of wellbeing: Tuscan dishes, typical produce of the Tuscan Maremma, wine and olive oil coming from this eco-friendly, country hotel. An enchanting country hotel, a romantic and regenerating retreat is waiting for you in the delightful Tuscan Maremma. ... more   less 
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Also Known As:
Relais Hotel Manciano
Relais Villa Acquaviva Italy/Montemerano

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