The hotel is beautifully designed. Looks like the owners of this hotel/ hotel group spend all their resources on the design aspect and none on training staff. The idea that an untrained front desk staff can perform the duties of a mature concierge desk just does not work. Our trip was almost ruined because the staff booked a car which did not fit our group and could not make alternate arrangements in time.
I do not blame the staff, they try sufficiently hard, but without adequate training or experience or oversight it is hard for them to anticipate the needs or assist the tourists. The phone number on the website does not work either. They are super disorganizedband were unable to complete simple tasks and close the loop. There is no proper system in place make sure a task is completed. They made appoint ts to a spa which does not exist or at least after an hour of searching we could not find it.
To summarize if you are a tourist do not stay here unless you are very familiar with the city or can make all your own arrangements.
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- Also Known As:
- La Purificadora Puebla
- La Purificadora Hotel Puebla