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“a nice central hotel” 4 of 5 stars
Review of NH Puebla

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NH Puebla
3.5 of 5 Hotel   |   Calle 5 Sur 105 Centro Historico | Downtown, Puebla 72000, Mexico   |  
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SUMMER PROMO
Ranked #9 of 89 Hotels in Puebla
Certificate of Excellence
Marathon, Greece
Level Contributor
195 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“a nice central hotel”
4 of 5 stars Reviewed April 24, 2014

if you are looking for a hotel superior with Super decoration this is not the hotel which you are looking for.

there is not reception hall at all, but people WHO are working there are very helpfull,even if they dont speak very good english all of them.

the rooms are normal very clean and good,

service of hotel good

the hotel there is in the best place for me, in the heart of puebla,by walk you can go to visit everything around

breakfast very good with many different nice fresh fruits and good quality

i would like to thanks manager of this hotel because he was very good with us during our stay there for World tkd championship

Room Tip: i think the NEW built part of this hotel is better and more quiet than the other one
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier E, Director General at NH Puebla, responded to this review, April 24, 2014
Google Translation
Muchisimas gracias por tomarse el tiempo de darnos sus comentarios de su visita a nuestro Hotel NH Puebla, estos nos motivan y nos ayudan a ver las areas de oportunidad que tenemos.

Efectivamente nuestro hotel esta muy cerca del centro de la ciudad solamente a dos cuadras y es de estilo minimalista como precisamente lo describe, lo invitamos a buscar un NH en cualquier ciudad a la que usted por trabajo o por placer se dirija, seguramente encontrara la misma calidez de nuestros servicios.

Le enviamos un cordial saludo y esperamos verle nuevamente por NH Puebla¡¡
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550 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Boca Raton, Florida
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 16, 2014

The location is so perfect, you can walk all over the historic and beautiful downtown Puebla. There is parking. The rooms are new, clean and spacious. Even though you are in the downtown area, inside the hotel is nice and quite. There is a pool area on the roof where you can appreciate a different view of the city. Highly recommended!!! Staff was great too.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier E, Director General at NH Puebla, responded to this review, April 17, 2014
Thank you very much for taking the time to let us know that we met or goals, your total satisfaction and thank you for recommend our hotel, we are always glad to receive comments like yours that encourage us to be better everyday, we sincerely hope to serve you again in the near future here in Puebla or in any destination in another of our NH Hotels throughout the world.

Best regards¡¡

Javier Esquivel
Hotel Director
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Bellevue, Washington
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 24, 2014

The NH is a couple of blocks from the Zocolo, the center, of downtown beautiful Puebla, Mexico. The room was modern clean and comfortable. A great value in a modern hotel. The bathroom is tiled and roomy, huge shower. The window in our room on the second level opened up to the parking lot and the wall of the building next door but we don't spend a lot of time in our room. The food in the restaurant was delicious but costly. For breakfast there are two options within minutes walking time if you don't want the "full meal deal" at the hotel. Diagonally across the street is an established breakfast place or out the front doors of the hotel turn right and walk about a block and a half and another great breakfast value is had. Or, stroll downtown the many restaurants that surround the Zocolo, all are within walking distance.
Oh, yeah...there's a pool and a sun deck on the roof, as well.

Room Tip: Check out your room to see if you have a decent view. If you won't spend time in your room don...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier E, Director General at NH Puebla, responded to this review, April 3, 2014
Thank you so much for your comments about our NH Puebla Hotel, it really is very encouraging for us to know that our guests leave satisfied with our services, we welcome you to always seek for one NH Hotel at any city that you visit and if you return to the city of Puebla Mexico we will be very happy to serve you again and welcoming you back.

Yours sincerely


Javier Esquivel
Director-General
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London, United Kingdom
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed February 17, 2014

We stayed at the NH Puebla for a Valentines get away and booked ahead through expedia. When checking in the reservation differed a little from what we had reserved online, but they were super friendly and helpful, upgrading us to a jr. Suite from a standard and including free breakfast buffet. Overall the rooms were very nice and modern, the staff attentive and the roof pool was a definite plus. The hotel is walking distance to all the typical Puebla sites, but a couple blocks from the zocalo and bar scene, which makes for a much quieter stay. Overall we were extremely happy with the hotel and would definitely stay again.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban P, Director General at NH Puebla, responded to this review, February 26, 2014
Google Translation
Estimada Sierra:

Le agradecemos sus amables comentarios los cuales haremos llegar a mis compañeros, me es muy gratificante saber que su estancia fue placentera y sobretodo que haya cumplido sus expectativas, le aseguro que todos los días nos esforzamos por ofrecerle el mejor y más cálido servicio.
Esperamos recibirla pronto en esta su casa NH Puebla.

Cordialmente.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morrisville, Vermont
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 26, 2014

Vary nice place for little money. There were friendly staff and the rooms were nice. It was a little odd having wood floors in the rooms, made for cold feet in the morning, but they looked nice. The restaurant there has really good food.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban P, Director General at NH Puebla, responded to this review, February 11, 2014
Google Translation
Estimado Huésped:

Le agradezco sus buenos comentarios, los cuales hare saber a mis compañeros ya que este tipo de opiniones nos permiten mejorar día a día y sobre todo nos ayuda a motivar a nuestro personal.
Le agradecemos su preferencia por esta su casa NH Puebla y le esperamos pronto.

Cordialmente,
Esteban Peregrina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 15, 2014 via mobile

Nice, clean rooms. Within easy walking distance of many shops, restaurants and bars. The zócalo was beautifully decorated for the holidays. We had breakfast included and it was very good. Take time to explore the many churches.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban P, Director General at NH Puebla, responded to this review, February 11, 2014
Google Translation
Estimada Huésped:

Muchas gracias por sus agradables comentarios hacia nuestro personal, nos da mucho gusto que su estancia haya sido satisfactoria y le aseguro que la información que dio de los lugares a visitar en la Cd. de Puebla le sera de mucha utilidad a otros viajeros.
Esperamos nos pueda visitar pronto, sera un placer recibirla en esta su casa NH Puebla.

Cordialmente,
Esteban Peregrina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 13, 2014

The hotel is modern and very clean and the food is acceptable. The service is lacking. The air conditioning did not work the entire week we stayed. We notified the hotel staff in the evening and they said it would be fixed the next morning but never was. Also the room card failed three times, always after a long day. I would have to run down to reception each time and leave my family waiting for me outside the room. I've never had this problem at another hotel. I also requested wash cloths (small face towels) and the front desk said they would send them but never did. I repeated the request three times and each time the front desk insisted they had the wash cloths and would send immediately to the room but never did. I will most likely not stay at NH Hotels again.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Puebla

Address: Calle 5 Sur 105 Centro Historico | Downtown, Puebla 72000, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Puebla
#5 Romantic Hotel in Puebla
#6 Family Hotel in Puebla
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — NH Puebla 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of the historic distric of Puebla and considered World Heritage by UNESCO, just two blocks from the Cathedral, Zocalo, Congress and the Government Palace. Just a few blocks from the main traditional tourist attractions, such as El Barrio del Artista, El Callejon de los Sapos, La Calle de los Dulces where the famous Convento de Santa Clara is, museums and typical restaurants where you can find the traditional cusine of Puebla. With fast and easy access to the most important venues for Conferences and Conventions of the city and near the industrial areas where our guests can return to the hotel to rest and enjoy the warm of the most traditional area of Puebla. ... more   less 
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Also Known As:
Nh Puebla Hotel Puebla
Nh Hotel Puebla

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