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“Great staff, poor facilities” 3 of 5 stars
Review of Holiday Inn Morelia

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Holiday Inn Morelia
3.0 of 5 Hotel   |   Ave Camelinas 3466 | Ocolusen, Morelia 58279, Mexico   |  
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Ranked #39 of 64 Hotels in Morelia
San Jose, Costa Rica
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Great staff, poor facilities”
3 of 5 stars Reviewed February 5, 2013

Stayed at the Holiday Inn Morelia for 14 nights on a business trip. Let's start with the good:
Staff: The staff was really helpful and tried to meet my every need.
Location: the hotel is located right accross the street from a mall with several restaurants and shops.
Breakfast: the breakfast buffet is great with a variety of mexican dishes, fruits, cereals, etc.

The bad: now let's review the bad.

Internet service: although it is free, it kept coming and going, in other words, it is not suitable for business purposes.
A remodelling is urgently needed: dark hallways, old fashioned design, leaks in the roof of the cafeteria, a gym poorly equipped, bathrooms with old-looking design, and an overall 90's look, are reasons to urgently remodel the Holiday Inn Morelia.
Noisy A/C: when turned iff a loud buzz kept you from sleeping. when turned on, the noise of the A/C kept you from sleeping as well!

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Morelia, responded to this review, February 20, 2013
Dear Adrian_VQ,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. I am happy you found our staff service commendable. Please accept my sincere apology for the shortcomings you experienced during your stay and we regret our hotel did not live up to your expectations. It is also disappointing you found the internet service, condition of the property and facilities less than satisfactory. We have taken note of your valuable comments, all the good, the bad and the opportunities to improve, as these enables us to target problem areas and take actions accordingly.

Again, thank you for staying with us and providing us with a candid feedback.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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25 reviews from our community

Traveler rating
    3
    11
    6
    3
    2
See reviews for
3
2
1
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2013

I live in hotels. From Motel 6 to Peninsula. I enjoyed 6 days at the Holiday Inn Morelia. The building may be aged but the room furnishings are new with central HVAC, flat panel TVs, wireless internet and beautiful pool/lawn areas. The beds are very comfortable, showers have excellent water pressure and rooms have very good illumination and sound proofing. I found the staff always polite, friendly and helpful....they took ownership in my stay. The 2 restaurants provide a wide variety of menu options. And the location on Camelinas blvd is superb. I plan to stay again on my next visit to Morelia.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed December 10, 2012

Old installations, expensive food and fees, it has a bar accross the Street that plays music loud on the weekends till 3am. Noisi guests. I payed 120 Dollars a night and moved to another hotel the next day for 100 dollars 10 times better tan this one. I wouldnt recomend this hotel to anyone, i would have prefered to have sleped in my car. Really really bad. They leave the dirty towells infront of the romos when they are cleaning.

Room Tip: Do not go to this hotel
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Morelia, responded to this review, January 1, 2013
Dear Hermann B,

Thank you so much for your candid review of our hotel and for appreciating the location of our hotel. I would also like to apologize for any inconvenience the hotel conditions may have caused you. Your comments have been documented and will be forwarded to the appropriate departments for necessary actions. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Metepec, Mexico
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 16, 2011

Stayed there for just one night. The hotel is very old, which you will notice right upon arrival. Service is just fatal, no one is willing to help with your needs which is particularily important when traveling with the family.

Bathroom and room in general is outdated and dirty the pool, elevators and general facilities show the pace of time and let everybody notice they have been there for a while.

Air conditioning at my room was extremely noisy and didn't do the trick of cooling the room at all, we had to try to sleep with both the noise and the heat.

Location is great, just in front of a mall and with most restaurants and interesting places within walking distance.

Room Tip: Go to another hotel!!
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  • Stayed April 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
74 reviews 74 reviews
72 hotel reviews
Reviews in 60 cities Reviews in 60 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 30, 2011

Although the exterior looks modern the lobby area has a local colonial style look. The room was spacious, clean and comfortable. It had the usual amenities but I did notice the walls were bare without photos or paintings of the local surroundings. Otherwise no complaints. The food at the buffet was quite good.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 28, 2010

We had to overnight in Morelia before flying out of their airport first thing the next morning.
It has a lovely lobby and bar and was located across the road from a fabulous mall.
Walking to our room from the reception desk was like going into a cave, but the rooms were clean and looked OK. I would stay there again just because of the location.

  • Stayed June 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed March 4, 2004

This is a very nice hotel. I stayed there about 7 times. They have live Latin Jazz in the lobby bar.
Everything is first class. You won't be disappointed. It is situated
below a large hill with many beautiful houses. Accross the street is a
nice and very modern shopping center.
They breakfast buffet is one of the best in Mexico. Downtown is 10 minutes away.

This is a great hotel.

Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Morelia

Address: Ave Camelinas 3466 | Ocolusen, Morelia 58279, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Michoacan > Morelia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 64 Hotels in Morelia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Morelia 3*
Number of rooms: 126
Official Description (provided by the hotel):
'BEST OF THE BEST FOOD AND BEVERAGE MANAGER AWARD 2002'We have 123 comfortable rooms with the services that you need.'La Mandarina Restaurant'to offer National e International food ready at your palate; if you prefer breakfast bufette'Tzintzuni Coffee Shop'you will remember Michoacan Gastronomy.'Phindekua Bar'to offer live music,happy hour and National e International wines.For your meeting we have 6 meetingrooms from 10 to 1000 persons and to Holidays we have the most beautiful outdoor garden in the city with capacity of 1,500 persons.Business Center have 2 ejecutive meetingrooms, secretarial service, bilingual staff, speed internet, virtualroom. If you prefer enjoy we have outdoor swimming pool,gym, tennis court, shuttle service downtown to visit Morelia Colonial. Contamos con 123 habitaciones comodamente amuebladas, con los servicios que usted necesita.'La Mandarina'ofrece comida Nacional e Internacional preparada para su paladar; sí gusta de un buen dasayuno bufette'Cafetería Tzintzuni'le hará recordar la Gastronomía Michoacana, y para un rato ameno y especial no hay otro como 'Phindekua Bar'dónde podrá tomar su copa, mientras escucha la música en vivo.Para eventos contamos con 6 salones desde 10 hasta 1000 personas, además tenemos el más grande y hermoso jardín al aíre libre en Morelia con capacidad para 1500 personas. Sí de negocios se trata nuestro moderno y funcional Centro de Negocios cuenta con 2 salas ejecutivas, servicio secretarial, servicio de internet, personal bilingüe. Para descansar, contamos con alberca,gimnasio,canchas deportivas y transportación al Centro Histórico de Morelia. ... more   less 
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Also Known As:
Morelia Holiday Inn

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