I've stayed at the Hotel Alameda three times before. I was struck immediately upon checking in today (yes, I am writing this review from inside the room I am reviewing) that the hotel staff was not as professional as before, the hotel overall was not as clean, and that the overall apperance and atmoshere was considerably diminished compared with my previous visits. I check in to the hotel at 5:30, hoping to work in my room tonight, have some room service, and continue my trip to Patzcuaro tomorrow morning without having to worry about anything--the exact kind of experience I have had at this hotel before. Unfortunately I found out that the services I had previously enjoyed at the hotel had all but disappeared. I called to place a room service order at 8 p.m. only to find that no one answered the phone. After two or three attemps I called the reception desk. The woman who answered the phone said that she would check to identify the problem and get back to me as soon as possible (I speak Spanish, so there was no problem communicating with her). After half a hour I tried calling room service again. No answer. I called back to reception. The woman I spoke with earlier said that there was only one waiter working in the hotel so that they were not offering room service today. Since I had purchased some soft drinks from a convenience store nearby when I checked in, I asked if I could have some ice delivered to my room (there was no ice bucket in my room and no mention of ice machines in the guest guide). She told me she would send up a bucket of ice immediately. Another hour as passed, I've gone back to the convenience store to buy a bag of ice, and have yet to receive the ice I ordered. I typically don't like ranting reviews at tripadvisor.com but I now have a new appreciation for what motivates people to write such reviews. I do not want anyone else to experience the disappointment and frustration I have had here tonight. There are other great hotels in Morelia, just as close to the Plaza, and clearly with better service than the Hotel Alameda.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.