I had booked this place based on reviews on TripAdvisor. We arrived on the late flight from Mexico City, it was almost 1AM by the time we got to the hotel. My heart sunk when we were shown to our room. But since it was late, we were tired and the front desk person was not particularly friendly, we decided to try to sleep and find somewhere else in the morning. What we didn’t like about the room: no windows, a strong mildew smell in the bathroom, uncomfortable beds, only 1 electrical outlet in the room and 1 in the bathroom, minimal surface space on which to place things. On the positive side, it was clean, it did have skylights to allow natural light during the day, and it had a huge built-in closet and many drawers. First thing in the morning, I talked to a different front-desk person, much nicer. I asked her if they had other rooms. She said they were all the same as the one we were in, but they did have a master suite available. I took a look, and it was a significant improvement over the standard room. It cost 600 pesos more per night. The master suite has a small living area downstairs with a ½ bath, a staircase that leads to a loft which has a king size bed, full bath, armoire, 2 night stands, windows, etc. We moved to that room immediately. The plaza is about 4-5 blocks away, a comfortable walk away from the noisy center. We didn’t eat at this hotel. We had originally planned to stay 4 nights, but since we still really weren’t happy with the hotel, we cut our trip short to 3 nights. We were not refunded for the night we didn’t stay there, since we had to pay upfront because I’d made the reservation online. Oh, the wifi worked well in our rooms. If I were to return, I would book the master suite, but I would look somewhere else first.
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