We stayed 3 nights for our first trip to Morelia. The receptionist was literally making fun of us, as she though I did not speak spanish. This hotel has been recently purchased by city express hotels, and did not have any previous reservations! we had to wait for hours to have our room. Once installed, the room was extremelly small, a sort of full bed that would not really feet a 6'1" person, not 2 people on the shower. Very, very small. Even the elevator is very claustrofobic. We requested one extra pillow AND THEY DID NOT HAVE IT. You have to go in person to the front desk in the middle of the night because the woman won't answer the phone. really awfull. The hotel is very well located but you have other options, don't waist your precious time this people are a joke over there.