We stayed for a week in Unit 26 from Jan 5th-12th. Upon arrival the staff are friendly and welcoming. The view from our room was absolutely stunning and I couldn't have asked for a better position. We had a large back area with a perfect view to Cylinder Beach. Wooden outdoor setting was nice with a large umbrella for shade.The BBQ was quite filthy though and we had to give it a good clean before use and still couldn't get it as clean as we wanted, it was literally caked with black gunk. The unit itself was very well equipped although cleanliness was not a strong point. Dead cockroach was found amongst the utensils in the second draw and a very very bad ant problem through out the unit including upstairs in the bedrooms, we were squashing large black ants crawling along the carpet. I did mention this to staff but was told it was a problem across the entire island. Perhaps some fumigation might help because I couldn't leave a morsel of food out on the kitchen bench because minutes later we were swarming with black ants. This was also a problem on the outdoor table, I left clothes there to dry at one point and my son's board shorts were covered within minutes. There was a problem with our washing machine it flooded the kitchen and when I picked the mop up to clean up it too had an ant infestation living inside of it, it was so bad I had to run outside with it and leave it there and ask staff to lend me a new one. Moving on from the ants...
Our unit wasn't very clean, our toilet smelled of urine and I had to wipe urine off from the back of the toilet seat rim before we could use it. We had stains on our bed sheets in the master bedroom, looked like spilled red wine, I don't want to know what else it could have been so let's go with that! Unless you request fresh towels and/or linen none are given. I understand this is probably the style of resort this is but would have been nice. No air conditioning in the units, pedestal fans are provided though, although in the kid's room there was a pedestal fan mounted to the wall but it was old and rusty and very noisy to operate so they had to go without, so nights were stuffy. You can leave the windows and doors open of course but being so close to the ocean it got very windy and noisy if you did that.
We did not try the restaurant on site "Whale's Way" I think they should look at ways to attract their guests a little more, they seemed very quiet and unappealing. We did visit the Stradbroke Hotel for dinner twice which was absolutely fantastic. There is a local Foodworks which is reasonably priced if you run out of food/drink/kitchen supplies located at Point Lookout, we visited it regularly. A must is Oceanic Gelati also at Point Lookout, we went there about 4 times, it was simply amazing, best gelati I've tasted ever.
Our good points about Pandanus, views are excellent if you are in the beach and ocean view villas which we were. The pool was close by, a little small but a nice area with plenty of tables and pool chairs to relax on. Staff are friendly and helpful. We had a well equipped unit, large flat screen tv in the lounge room, lovely large outdoor area, we were definitely comfortable there we just wish it was a little cleaner in some areas, over all a fun and relaxing stay thank you Pandanus Palms, we would like to return, can you recommend a more refurbished unit we could stay in next time?
- Official Description (provided by the hotel):
- Pandanus Palms Holiday Resort provides distinct private resort accommodation choices with our two bedroom and three bedroom villas. All are self catering with large living areas and private balconies with modern conveniences, own BBQ, undercover parking and unsurpassed ocean views. ... more less
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- Also Known As:
- Pandanus Palms Resort North Stradbroke Island/Point Lookout, Australia