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“Beautiful!” 4 of 5 stars
Review of Cabo Azul Resort

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Cabo Azul Resort
4.5 of 5 Hotel   |   Paseo Malecon SN Lote 11 Fonatur, San Jose del Cabo 23400, Mexico   |  
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Closed till 08/31/2015
Ranked #4 of 37 Hotels in San Jose del Cabo
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Beautiful!”
4 of 5 stars Reviewed March 26, 2013

This resort is beautiful and very clean. Our room had 2 bedrooms, a kitchen and a living area. So spacious and wonderful with kids.
The beach is nice but we mainly used the pool. My complaint about the pools is that they were super chilly. Yes, we were there in January but, still. The hot tub was nice though, I spent most of my time in there. The kids didn't seem to mind the cold pool water so I guess that's good.
Also, the pools were pretty deep for the kids. No really hallow area to play.
The restaurants on site were good but they get pricey. Make sure you have lots of snacks and drinks on hand in your kitchenette. Saves SO much $$$.
There is really no night life a this resort except there was a beach party which was wonderful. The kids loved the limbo contest. Other then that, it's pretty quite at night which we appreciated.
They have a wonderful spa as well as gym. Very clean.
It's about a 15 minute cab ride into san Jose and a 30-45 min cab into Cabo, which can get $$$. We only left a few times.
I would go back, we had a great time overall.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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964 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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English first
Portland, Oregon
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed March 25, 2013

We were excited to stay at Cabo Azul for our honeymoon, but left really DISAPPOINTED. We booked thru Luxury Link and were excited to use our free breakfast and spa credits. When we showed up (exhausted after our wedding), the "concierge" attempted to sell us into a time share that he referred to as a "VIP Club Service". When we declined, we were sent back to the front desk to collect our keys. They reminded us that if we checked out (in five days) after 10am, we would be charged $125. And that they needed to immediately charge us $100. Cool, thanks. A welcome would have been nice.

When we got to our room, the breakfast vouchers were nowhere to be found. Three calls and 24 hours later, and someone finally delivered them to our room. "Free breakfast" included pancakes, waffles, chilaquiles or an omelette. Coffee and juice were also included. We had to pay for green tea. They also made us sign the bills with the total amount on them. Thankfully we had them staple the voucher to the back of the bill because we were charged for breakfast with no apologies at check out. Watch your charges VERY CAREFULLY!

Our toilet didn't work and had to be repaired two times. The front desk's solution was to deliver a trash can for us. Don't flush? Really? Are we staying at a palapa? It wasn't until we demanded to be moved that we got a working toilet. The room was promised to us in half an hour. Half an hour turned into two hours... theme of the week.

The worst part of the resort is that the CEO dedicates two TV channels to himself. One talking about his superior customer service, and the second is a recreated Undercover Boss channel. Yes, he paid to have someone film it. I think he thinks he is the Kim Johg-u of Cabo Azul...or of hotels for that matter. His face was also plastered in their very underwhelming lobby and "concierge" desk station. If you are going to be a complete ego maniac, at least be good at what you do.

Food is so-so and expensive. The restaurants are all very similar. The rooms start to feel like an opium den after awhile - very dark and monochromatic. Get ready to go outside to put on make-up. Spa was nice, but again, when we used our voucher the first thing they did was remind us that gratuity wasn't included.

We've stayed at the Hilton and Cabo Surf, both hotels that are far superior in accommodation and service. Hilton is better for those wanting a larger resort feel, Cabo Surf for those wanting a boutique feel.

Moral of the story is that we will not be staying with Diamond Resorts again, or Cabo Azul.

Room Tip: Stay somewhere else to get the best room possible.
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 22, 2013

Resort is as advertised, however, be careful of online reservations. We just spent spring break here with a family of 4 (teenage children) (3/10-3/15). We reserved the 3 bedroom suite using the on line reservations and provided a credit card. Upon arrival, they did not have our reservation (even after we received a confirmation of the reservation from the resort 10 days prior). Needless to say, this was quite stressfull. After about an hour and after showing them an actual copy of the email confirmation from them, they put us in two one bedrooms, non ocean/pool view. No explanation was ever given about how this could happen. We were kind of stuck as most of the hotels were full during this period. The resort was great, but this to me was a huge problem and not something you would expect from a resort like this. We actually tried to directly confirm via phone but the reservation system was always busy and requried a 30 minute wait.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ojai, California
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 21, 2013

Great resort, beautiful location, fantastic pool and nice rooms. HOWEVER, everything is SUPER pricey and the time share presentation is unbearable, high-pressure, and down right rude once they realize you are not buying. The Manager, Brett Mann (Sp?) was hostile towards us when we didn't think it was the right product for us, and when we asked to think about it, he acted like we were asking for a free stay for the week and was REALLY hostile. Who spends 25K+ on a whim?!

Although this is a nice property....... for the price, I have stayed at much nicer, both in Mexico and the Caribbean for the same or less $$$.

Also, don't plan to swim in the ocean - the hotel doesn't recommend it, and the riptides are crazy dangerous.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside, California
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 21, 2013

San Jose del Cabo is a bit outside of Cabo San Lucas, which was just fine for us. This quaint town, filled with restaurants and art galleries, was perfect for our vacation. The resort was incredible. The bell station workers were all over us every time we went downstairs. So incredibly helpful. Our room, 2604, highly recommended. Ask if you can get it! 6th floor, oceanview... no neighbors! Fantastic. There are 4 employees for every room, so you can imagine the service. The grocery is only a few blocks away. We didn't eat on site - we cooked and ventured out. Los Charros was our favorite spot! Oh, and the taco stand on the side road behind Wal-Mart. (sorry we can't remember the name!)

Room Tip: Ask for room 2604 - it's a one bedroom suite.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Portland, Oregon, United States
1 review
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 17, 2013

Just got back from Cabo Azul yesterday and have some thoughts that may help someone considering this resort.

Pros: (1) It is difficult to imagine a more beautiful and relaxing atmosphere. The pools and outdoor bar are some of the best designed and aesthetically pleasing vacation spots I have ever seen; (2) I was there for five days and the staff I encountered were, without exception, pleasant, helpful, and kind; (3) The rooms were spacious and comfortable; and (4) The other guests were courteous and respectful. This was a pleasant change of pace from Cabo San Lucas where there are a lot of people who are there to be wild and crazy. Cabo Azul, at least to me, was all about rest and relaxation and it delivered.

Cons: (1) Expect to be nickled and dimed to death. Food and drinks are very pricey (shot of tequila was $25.00, and when we asked for a shot that was $10.00 or less, they said they had none...we are in Mexico people!). Internet is $13.00 a day. The ATM fee (not including what my bank would have charged) was $30.00. The shocker to me was that a bucket of ice was $2.50. Some resorts are all-inclusive. Cabo Azul is as all-EXclusive as you can get; (2) The resort is a long ways from really anything. If you want to go anywhere, you have to cab it. You can rent a car from the hotel, but the cost of doing so is triple what it costs to rent the same car from the airport; (3) We paid for an upgrade from a "garden view" room to a "deluxe pool view" room that we were told over the phone was a view that overlooked the pool with a partial ocean view. What we got was a ground floor room in which you could see neither the pool nor the ocean. When we went back to the front desk to explain there must have been a mistake, we were told, "Pool view does not mean you can actually see the pool. It just means the room faces the direction of the pool." The friends I was staying with raised a stink and after tedious negotiations and pleadings, they agreed to move us to a slightly better room the following day, but even the improvement was nothing like what we were promised. (4) San Jose del Cabo caters to wealthy Americans. As a result, there are few deals to be had in the surrounding area. I went as part of a group of four. Going out for dinner cost us anywhere from $200 to $500. Unless we could find a taco shack, we knew we would be spending $30-$50 per entree, often $25 for a cocktail, and $20 for an appetizer. I was really quite shocked at how fast our money went. We did spend a day in Cabo San Lucas and found our money went a lot farther; and (5) This is in Mexico. The downside of Mexico (and perhaps many other less-developed countries) is that it seems every business is out to scam you. I had a bartender "accidently" charge me $75.00 for a $22.00 tab. We bought a kayak trip in which we were told we would receive kayaks with plexi-glass bottoms so we could see wildlife. What we got were standard bottom-of-the-line kayaks with no type of transparent body. People offered us great deals on many items only later to have the price/quantity/item change at the last minute. When you are out and about, you really feel like you can trust no one and I don't like feeling that way.

Room Tip: Make sure that a "pool view" actually can see the pool and doesn't just face in the ge...
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enumclaw, Washington
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 16, 2013

My mom (73), myself, and my daughter (23) are spread out and live in California, Washington state, and Boise, Idaho so we get together for a week every year to have girl time. I chose Cabo Azul this year and we thoroughly enjoyed this resort! The food and drinks were not cheap (but pretty average for the area), but they were excellent! The resort is immaculate and the people working there are amazing! They are very quick to help with anything you need! Gregorico (sp?), Cesar and Alfredo were so gratious and helpful and really made sure we were taken care of. We enjoyed a two bedroom on the bottom floor (room 1106). Even though it was literally only 20 or 30 steps to the pool it was extremely private and quiet. We only had a slight view of the ocean, but being close to the pool and being able to go in and out off the patio to the pool was so nice and convenient!! The Patio had a great little table and 4 chairs, which you could pull a curtain down and have total privacy if you wanted. Housekeeping was amazing! They came in everyday unless we had a sign on the door. Each room has it's own airconditioning so it was nice to have it cool in the bedroom at night and warmer everywhere else. As everyone has noted, the lighting makes it really hard to put make-up on, but we managed. The light switches do have slides on them and you can make them slightly brighter. The beds were the most comfortable I have ever slept in. The accomodations were immaculate and beautiful. The infinity pools were really beautiful. The first one was like bath water, which emptied into another one that was slightly cooler, which emptied into another one which was quite cool. There were two hot tubs. One said it's capacity was like 8, but it was large enough to easily accomodate 15-20. There was a beach party the Monday night we were there with a buffet, free drinks, a great band, dancing and a limbo contest that was $39.99 each. It was definitely worth it! The food was outstanding! BBQ'd ribs that melted in your mouth, tender steak taco's, and burgers, as well as a ton of sides and flan for dessert. (There were lots more dessert choices, but the flan was awesome). We even got to meet the CEO of Diamond Resorts at the Beach Party and he was nice enough to have his picture taken with us! This Resort is within easy walking distance of San Jose Del Cabo, Mega (a great grocery store), Starbucks, the bus to Cabo and it's a 45 minute walk on the beach to the Marina. We didn't take advantage of any of the spa ammenities, but we heard they were wonderful and have won many awards. I'm not sure of the value for your money, because we used our Monarch Grand points, and I'm not sure how much it actually costs. We loved our stay at Cabo Azul! Thank you, everybody at Cabo Azul, for a wonderful vacation!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cabo Azul Resort

Address: Paseo Malecon SN Lote 11 Fonatur, San Jose del Cabo 23400, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in San Jose del Cabo
#3 Luxury Hotel in San Jose del Cabo
#4 Spa Hotel in San Jose del Cabo
#4 On the Beach Hotel in San Jose del Cabo
#7 Romantic Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Cabo Azul Resort 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Cabo Azul Resort is an award-winning resort that features an award-winning spa, Paz. This resort also has a purpose built, $15 million wedding chapel, Corazon, that overlooks the resort out to the Sea of Cortez. ... more   less 
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Also Known As:
Cabo Azul Hotel San Jose Del Cabo
Hotel Cabo Azul
Cabo Azul Resort Spa
Cabo Azul Resort Los Cabos/San Jose Del Cabo

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