We stayed the end of February 2014. This resort has a lot of potential.
We arrived prior to check in, were promptly provided a welcome drink. The bell hop was excellent, provided an opportunity to change into beach attire and stored our bags. The front desk provided wrist bands at this time so we could enjoy the amenities.
The rooms are very well kept. Housekeeping and grounds keepers do an outstanding job. The resort is immaculate. We had a king room on the ground floor, beds are extremely firm. The room was very spacious. Safes are available in the room for an additional cost and they make the process difficult. I requested when we checked in and was told no one was there that could unlock the safe and had to wait until tomorrow. The next day we had to visit the front desk 4 times before we actually got use of the safe. Then was told someone would be to the room within 30 minutes to unlock. 2 hours later and still no one. I went back to front desk and the manager was there and took care of it immediately. The resort needs to include the safe in the room rate and leave unlocked for immediate guest use. Stop the hassle of using the safe. The one odd thing in the rooms is the shower door doubles as the bathroom door which provides little privacy.
The front desk can be great or terrible depending on who is working. There is an obvious trust issue with employees and it is very noticeable.
The bars were good depending on who is bar tending. Donny, Tomas and Antonio made a consistently good drink. The other bar tenders it was a guessing game what you might get and were inattentive. Tipping did not affect service but we still tipped knowing the wages paid are very low.
The resort is U shaped and small which we really liked. The downside of this is that is it VERY loud at night during the entertainment. It usually winds down 11:30pm though. The housekeeping staff starts work about 6am and carts rolling through the hallways can be loud. They also stand around in the halls visiting and because there is no sound barriers, it can be loud. Not a huge issue for us but could be for others.
The big disappointment for us was the food. It was not very good at all. The buffet is repetitive and lacks flavor. The bread was always yummy though. Service is hit and miss and they rotate the wait staff so you never know where to sit for good service. We tried the Luna restaurant twice. Wow was it night and day. The first time every thing was good except the caper fish (terrible). The next visit the same soup was like beef broth with a few veggies. The lasagna is edible. DO NOT ORDER STEAK, it is not steak by any stretch of the imagination. The restaurant by the pool (doubles as Luna at night) was always consistently good. The fish tostado, nachos, margarita pizza, fries, onion rings all very good. The lime ice cream is delicious!!
The pools are nice and always clean. Chairs are plentiful and no need to reserve. The beach is beautiful but the ocean water can be really rough. Would not recommend swimming there especially children. Current is very strong. The entertainment staff comes across as arrogant, didn't care to be any where near them.
Overall the resort is nice but leaves a lot of room for improvement on service and consistent quality of food/beverages. Don't think we would return unless screaming deal.
- Official Description (provided by the hotel):
- The Royal Decameron Los Cabos is located in the south of the peninsula of Baja California on the Sea of Cortez just 15 minutes from Los Cabos International Airport (SJD) and 5 minutes from downtown San Jose del Cabo which showcases the best of Mexican tradition, showing peaceful streets covered with trees, galleries, restaurants and boutiques, with its center located a few blocks from the sea, a beautiful Spanish colonial style city hall, among other features that are immersed in Mexican culture . ... more less
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- Also Known As:
- Royal Decameron Los Cabos San Jose Del Cabo