I take my 50% of the responsibility- I was not familiar with the strictest interpretation of 'all inclusive". My scenario: I did not choose this hotel as a destination. I was in San Jose for the night unexpectedly, and walked in off the street lured by the Hyatt name. BTW, all the hotels on the beach strip seem to be 'all inclusive'. First question, " Do you have a vacancy?" was met by one consultation with a co-worker, one telephone call, and one lengthy gaze into the computer. Literally 5 minutes to say 'yes'. Ok, the rate? "$ 500.00 US for two rooms". A little strange, but, ok. Beautiful pool the kids report. We'll take it. BTW, 'we are all inclusive' comes the final bit of info. I had already dismissed one property because we had plans to meet friends later at a restaurant, but ok, the pool was beautiful. So, I think we can invite our friends to eat at the Hyatt at one of their five restaurants....big mistake. When the friends arrive, they told they cannot park at the hotel. They are told they cannot come into the hotel if they don't pay, and we are told that no, no guests will be entertained at the hotel, that everyone must pay a room fee to be there. Ok, I understand the rules, but to be so adamant, to be so inhospitable, to make my friends like they were trespassing is very disturbing. Our friends are longtime business people located in Cabo, and to hold this impossible standard of no guests of guests permitted on the property was insulting. Why? Some of the guests that were staying at the hotel were abusing the all the alcohol you can drink policy, and as I was looking for the manager, he was busy dealing with some shirtless guests that were fist fighting and kicking each other in the head in the lobby, whilst being sent by the police to the Holiday Inn down the street. So the whole situation was collapsing all around, and is typical of Mexico, totally unpredictable. We lost the opportunity to have a dinner with our friends, we could not socialize, the food in the restaurant was mediocre at best, and the internet painfully slow.
With respect to the manager, he did actively seek me out, listened patiently to my comments, and apologized for the hotel's policies and any misunderstanding, which was very professional of him. But all inclusive? Not my cup of tea!
- Official Description (provided by the hotel):
- Located on one of the most majestic peninsulas in the world and offering spectacular views of the Sea of Cortes, Hyatt Ziva Los Cabos is a luxurious all inclusive oasis of sophistication and comfort. This magnificent beachfront resort is minutes from beautiful downtown San Jose del Cabo and features plush accommodations, impressive amenities, impeccable service and is just minutes from the international airport.Hyatt Ziva Los Cabos is a unique, all inclusive experience that offers a myriad of activities from fine dining options at six a la carte restaurants and two gourmet buffet restaurants, to unique spa treatments, Children’s programming and nightly entertainment shows. Enjoy deep-water fishing, scuba diving, world-class golf and many more adventure activities nearby. Or, simply relax and soak up the sun in one of the resort’s five swimming pools and breathtaking beachfront.This luxury resort also features 35,000 square feet of meeting facilities and ideal locations combined with the special touch of event planners who will attend to every last detail. ... more less
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- Also Known As:
- Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
- Barcelo Hotel Los Cabos
- Barcelo Resort Los Cabos
- The Grand Baja
- Hyatt Ziva Los Cabos San Jose Del Cabo