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“Decent, with some room for improvement” 4 of 5 stars
Review of Hyatt Ziva Los Cabos

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Hyatt Ziva Los Cabos
4.5 of 5 Hotel   |   Paseo del Malecon l-5 D, Fonatur Zona Hotelera, San Jose del Cabo, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)   |  
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Hotel amenities
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All Inclusive Resort
Ranked #9 of 39 hotels in San Jose del Cabo
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Decent, with some room for improvement”
4 of 5 stars Reviewed yesterday NEW

I consider myself a discerning traveler when it comes to things like food, service & cleanliness. Our stay at the Hyatt Ziva Los Cabos for 8 days was enjoyable. There were a few things that stood out (good & bad) that I would like to share:

1) Originally we were offered a room on the ground floor of building 2 facing the kids pool, and when I hesitated (I do not have children), they upgraded us to a lovely suite with a balcony.

2) Room service was decent, but sometimes a little slow (I imagine they are quite busy).

3) Wi-fi is terrible. I personally could care less, as it is nice to disconnect and enjoy, I think the hotel is missing out here. Most people like to upload pictures to make people back home jealous (fact.) Social media marketing is free and Hyatt should take advantage. Also, I was surprised that a Hyatt branded hotel wouldn't have better access.

4) This is a FAMILY RESORT - take it as it is. There is an adults pool which is quite nice, but lacking a swim up bar, which is a shame. The only swim up bar is in the main pool and a magnet for children. Not exactly my scene. Kids & bars are an odd combo.

5) Food was better than average for an all-inclusive. We enjoyed Lotus (Japanese) and Bon Vivant (French) the most. You will have to wait for a table even though most restaurants are barely half full. It would be nice to have a rotating adults only restaurant option each evening. Some children are better behaved than others, not the hotel's fault.

6) The bars/drinks are good. Only gripe - they served me a martini I asked for in a plastic beverage style glass more than once...not so great. I was told they ran out of martini glasses. Included wine selection is below average.

7) The grounds were clean - the pools, not so much. The main pools are below what I would consider clean. The adult pool needed a decent cleaning too. The beach was lovely, however difficult to get drink service, and there is NO ocean swimming.

8) Service - this is Mexico, which I consider to have some of the best service in the world, and I have traveled extensively through the country. Everyone was spectacular & friendly -EVERYONE.

9) Towels. This is a gripe of mine. Towels are everywhere. All over the pool before 8am (even though its posted "you cannot save lounge chairs.") One person, one towel, hotel should enforce posted rules. Adult pool doesn't have this issue - thank goodness!

All in all, go to this resort. It is not a "luxury" property. It is solid large resort. I imagine it's perfect for families. If you are looking for a child-free romantic experience, this is not the place for you. Also, venture out of the resort at least for a day! You will be glad you did.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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759 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Vancouver, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

A great choice for our first time in Mexico. As soon as you enter the open lobby you get a wonderful view of the sea, this resort is really beautifully built. It is centered on the swimming pools which are always crowded, people “save” their seats by waking up as early as 5am! Food was good quality, and we were offered a selection of cuisines. We were surprised by the sushi restaurant, given the sushi chefs were Mexican. The meat is not the best, but the seafood was delicious. The staff were very friendly and provided quality customer service, they seemed happy to serve us. Special thanks to Jorge and Tony boy for making our experience memorable. The rooms are clean but not spectacular, and the reception desk is not very timely in responding to our phone requests. One issue that especially miffed me was the terrible wifi – there is no reception at all in the rooms, and the wifi in the lobby is mediocre at best. But all in all my family thoroughly enjoyed our stay at the Hyatt Ziva.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

We just returned from an excellent vacation at the Hyatt Ziva. The hotel was very nice. It was clean and well-maintained. The food was very good, especially the a la carte restaurants. It was a bit noisy some nights as there were some large groups there and our room was close to the sports bar. The best part for us was the service. All of the employees were so helpful and very friendly, however one of them really stood out from the rest. His name is Eduardo A. Gonzales in the International buffet and he provided us with such superior service that I had to mention it here. He greeted us with a smile every day and gave us such wonderful service. He always made sure that all of the guests were taken care of. I would definitely recommend the Hyatt Ziva as a place for a relaxing vacation. We look forward to returning in the future.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Nice and relaxing resort. Pool area was fun. Adult pool was slow and relaxing with a nice little bar area. Restaurants were all better than we thought they would be. French restaurant was our favorite. Buffets were solid. Service everywhere was great. They work extremely hard and if you don't have to tip but if you don't you're just a cheap jerk. Tony boy was fun and ran a lot of activities. Karen was our waitress by the pool a couple days and was really nice and provided perfect service. Jorge was a great waiter at the Lobby Bar. Abraham was our waiter at the French Restaurant and was excellent. Every worker did everything they could to accommodate you and get you what you wanted.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Creve Coeur, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 2 days ago NEW

I enjoyed this all inclusive resort. The food was wonderful. New York strip steaks, Shrimp and Red Snapper to name a few. The service was great, especially in the restaurants. Our son fell in love with the food and they catered to his wants even when his favorites were not on the menu one day. (The french fries and potatoes were his thing.)

We went on several excursions and upon returning to the Ziva, the amenities really helped us relax and feel comfortable.

The pools were beautiful. Pick your seats around the pool early.

The waves at the beach never stop and will take you away. Be careful. They do not encourage swimming here.

We were 20 miles from most of the main attractions of Cabos, but its not a bad ride. The drivers that come to pick you up, do drive fast. They are not the Ziva's drivers.

If you can, pay for the resort before you arrive to save on the transaction fees, (from dollars to pesos).

Taking some cash with you for tipping is encouraged. ($1's and $5's).
They will treat you like a King or Queen if you do.

Room Tip: The rooms were very nice.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
1 of 5 stars Reviewed 3 days ago NEW

We just finished a 10 day all inclusive stay at this resort and the staff, service and food was terrible. The staff hated their jobs as they never smile nor did they even try to provide good service. The food was terrible and even when room service was ordered it arrived cold, the best food we got at the resort was the shrimp tacos at the pool. They did out door buffetts and allowed flys to swarn their food and could care less about covering it. The resort was very under staff and their onsite resturants that do not take reservations provided terrible service and worst over salted food.

We found better places to eat from the small downtown area near the resort where the staff there was friendly and wanted to provide outstanding service and great food.

Never again would we stay at this resort!

Room Tip: The rooms were nice, but were over shadowed by the terrible food & service
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

Hyatt Ziva is a beautiful resort that is nicely landscaped and groomed, very clean, and great pools! However....they certainly need to work on their customer service.

The staff seemed quite bitter and almost seemed "put out" when they had to serve us. The chip on their shoulder got old fast! After all we did pay to visit their hotel. The waiters at the pool bar were annoyed with everyone all the time. They made the drinks so sweet they were practically unbearable to drink.

The restaurant food wasn't bad (if u like buffets) and the kids were happy with the choices however the meat was not very good and either was the cream and butter. The teppanyaki grill was great and the fried rice was fantastic!

Another huge issue I had with hyatt Ziva is how the whole place shut down at 8 o'clock and their was NOTHING to do. They do have a show going each night but that gets boring after the first day. A little live music and a dance floor down by the pools would have been nice. Or just anything to liven the place up when the sun goes down.

I would only give this place a 3 star mostly for their bad attitudes and mediocre food.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, yesterday
Dear Guest,

Many thanks for the time you took to share your comments, your perceptions with regards to our service help us to continue improving.

Definitely the perceptions that you have from our associates is not the one that we want to provide, I appreciate you bring this matter to my notice and we will take the proper actions to improve the quality and service, our main goal is to exceed all our guests expectations and your feedback help us to achieve it.

We hope to have another opportunity to host you in the near future.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Ziva Los Cabos

Address: Paseo del Malecon l-5 D, Fonatur Zona Hotelera, San Jose del Cabo, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Jose del Cabo
#4 Family Hotel in San Jose del Cabo
#5 Romantic Hotel in San Jose del Cabo
#6 Luxury Hotel in San Jose del Cabo
#7 Spa Hotel in San Jose del Cabo
#7 On the Beach Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Ziva Los Cabos 4.5*
Official Description (provided by the hotel):
Located on one of the most majestic peninsulas in the world and offering spectacular views of the Sea of Cortes, Hyatt Ziva Los Cabos is a luxurious all inclusive oasis of sophistication and comfort. This magnificent beachfront resort is minutes from beautiful downtown San Jose del Cabo and features plush accommodations, impressive amenities, impeccable service and is just minutes from the international airport.Hyatt Ziva Los Cabos is a unique, all inclusive experience that offers a myriad of activities from fine dining options at six a la carte restaurants and two gourmet buffet restaurants, to unique spa treatments, Children’s programming and nightly entertainment shows. Enjoy deep-water fishing, scuba diving, world-class golf and many more adventure activities nearby. Or, simply relax and soak up the sun in one of the resort’s five swimming pools and breathtaking beachfront.This luxury resort also features 35,000 square feet of meeting facilities and ideal locations combined with the special touch of event planners who will attend to every last detail. ... more   less 
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Also Known As:
Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
Barcelo Hotel Los Cabos
Barcelo Resort Los Cabos
The Grand Baja
Hyatt Ziva Los Cabos San Jose Del Cabo

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