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“Great vacation!” 4 of 5 stars
Review of Hyatt Ziva Los Cabos

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Hyatt Ziva Los Cabos
4.5 of 5 Hotel   |   Paseo del Malecon l-5 D, Fonatur Zona Hotelera, San Jose del Cabo, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)   |  
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All Inclusive Resort
Ranked #9 of 39 hotels in San Jose del Cabo
Calgary, Canada
1 review
“Great vacation!”
4 of 5 stars Reviewed yesterday NEW

We just returned from an excellent vacation at the Hyatt Ziva. The hotel was very nice. It was clean and well-maintained. The food was very good, especially the a la carte restaurants. It was a bit noisy some nights as there were some large groups there and our room was close to the sports bar. The best part for us was the service. All of the employees were so helpful and very friendly, however one of them really stood out from the rest. His name is Eduardo A. Gonzales in the International buffet and he provided us with such superior service that I had to mention it here. He greeted us with a smile every day and gave us such wonderful service. He always made sure that all of the guests were taken care of. I would definitely recommend the Hyatt Ziva as a place for a relaxing vacation. We look forward to returning in the future.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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757 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Long Beach
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Nice and relaxing resort. Pool area was fun. Adult pool was slow and relaxing with a nice little bar area. Restaurants were all better than we thought they would be. French restaurant was our favorite. Buffets were solid. Service everywhere was great. They work extremely hard and if you don't have to tip but if you don't you're just a cheap jerk. Tony boy was fun and ran a lot of activities. Karen was our waitress by the pool a couple days and was really nice and provided perfect service. Jorge was a great waiter at the Lobby Bar. Abraham was our waiter at the French Restaurant and was excellent. Every worker did everything they could to accommodate you and get you what you wanted.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Creve Coeur, Missouri
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed yesterday NEW

I enjoyed this all inclusive resort. The food was wonderful. New York strip steaks, Shrimp and Red Snapper to name a few. The service was great, especially in the restaurants. Our son fell in love with the food and they catered to his wants even when his favorites were not on the menu one day. (The french fries and potatoes were his thing.)

We went on several excursions and upon returning to the Ziva, the amenities really helped us relax and feel comfortable.

The pools were beautiful. Pick your seats around the pool early.

The waves at the beach never stop and will take you away. Be careful. They do not encourage swimming here.

We were 20 miles from most of the main attractions of Cabos, but its not a bad ride. The drivers that come to pick you up, do drive fast. They are not the Ziva's drivers.

If you can, pay for the resort before you arrive to save on the transaction fees, (from dollars to pesos).

Taking some cash with you for tipping is encouraged. ($1's and $5's).
They will treat you like a King or Queen if you do.

Room Tip: The rooms were very nice.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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Las Vegas, Nevada
1 review
1 of 5 stars Reviewed 2 days ago NEW

We just finished a 10 day all inclusive stay at this resort and the staff, service and food was terrible. The staff hated their jobs as they never smile nor did they even try to provide good service. The food was terrible and even when room service was ordered it arrived cold, the best food we got at the resort was the shrimp tacos at the pool. They did out door buffetts and allowed flys to swarn their food and could care less about covering it. The resort was very under staff and their onsite resturants that do not take reservations provided terrible service and worst over salted food.

We found better places to eat from the small downtown area near the resort where the staff there was friendly and wanted to provide outstanding service and great food.

Never again would we stay at this resort!

Room Tip: The rooms were nice, but were over shadowed by the terrible food & service
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

Hyatt Ziva is a beautiful resort that is nicely landscaped and groomed, very clean, and great pools! However....they certainly need to work on their customer service.

The staff seemed quite bitter and almost seemed "put out" when they had to serve us. The chip on their shoulder got old fast! After all we did pay to visit their hotel. The waiters at the pool bar were annoyed with everyone all the time. They made the drinks so sweet they were practically unbearable to drink.

The restaurant food wasn't bad (if u like buffets) and the kids were happy with the choices however the meat was not very good and either was the cream and butter. The teppanyaki grill was great and the fried rice was fantastic!

Another huge issue I had with hyatt Ziva is how the whole place shut down at 8 o'clock and their was NOTHING to do. They do have a show going each night but that gets boring after the first day. A little live music and a dance floor down by the pools would have been nice. Or just anything to liven the place up when the sun goes down.

I would only give this place a 3 star mostly for their bad attitudes and mediocre food.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

First time going to Cabo. The Hyatt was a perfect resort all-inclusive resort. The staff was very friendly. Spent a lot of time around the pool. There was always someone asking if you wanted any food or drinks(top alcohol brands )and never pushy. Coco Loco also had some for the best shrimp tacos i have ever had. The rooms were very nice as expected for a top end resort. There is plenty of different restaurants to choose from which is sometimes hard to find at the all-inclusive resorts. Everything from Japanese, French, Italian, Spanish, to a buffet.( some of the Restaurants do have a dress code so be aware) There were plenty of activities to do during the day that got everyone engaged in. Everything from trivia to dance lessons to the Water Aerobics. I took a water aerobics class with Maria. She made the class fun and exciting for everyone. I got partnered with her for some of the demonstrations and she remembered me for the entire time i stayed. (which was very nice and different then other places).

All in all a great resort for family or adults. Just make sure to bring your ones cause you will want to be tipping the servers cause they truly deserve it.

There was only two cons one is that it is about 20 min cab ride from downtown cabo where the nightlife is. And there other was you couldn't go in the ocean because of the rip tides.
But you won't want to leave the resort or pools when your there

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkeley, California
1 review
2 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the Hyatt Ziva from June 30 – July 4. We’ve vacationed numerous times in / near Cancun having great experiences and thought we would try Cabo since it is closer. We decided on the Hyatt based on positive TripAdvisor reviews about the hotel being family-friendly and having good food, the familiar Hyatt brand was also a plus.

The good:
- The resort was beautiful and clean.
- The room was nice and spacious, with a great bathroom and lots of storage space.
- Housekeeping always did a nice job cleaning and were always very friendly and helpful.
- Service at the dinner restaurants was always top-notch.
- A large variety of dinner options.
- Pool was large and the perfect temperature.
- The resort put on a number activities, but they were never over the top or obnoxiously loud.

The ok:
- The only real option for breakfast and lunch was one buffet. The hours weren’t great (lunch started at 12:30pm, which for people with kids was too late, there was always a line waiting for them to open and they mostly opened around 10min late) and service was completely hit or miss. If you had a good server, service was great. Otherwise, you were completely left alone. We found ourselves getting high chairs, drinks and utensils on many occasions.
- Food was what you would expect from a buffet, usually good, but never great.
- The poolside bar was nice, but poolside drink service was nonexistent.
- One major reason that we settled on the hotel was because it had a splash pad, which my son enjoyed. It’s pretty big and has a small infant pool nearby, but both need some real attention. The splash pad had paint peeling everywhere and would leave paint chips all over my son’s feet and shoes. Also, it wasn’t a soft surface, which left us worried about him slipping and falling on concrete.
- Room service was usually decent, but on one occasion they never brought our order.

The terrible:
- My husband got terrible food poisoning. On the third day of our vacation, my husband woke up feeling sick and spent about 12 hours in the bathroom before going to the emergency doctor on property. He was given two bags of IV fluids and spent over five hours being attended to by the doctor and nurse. That night, he went back and then went back again the following morning. In total, he was sick for over a week. The doctor and nurse were both very nice, but we had to pay for everything ourselves (partially via credit card and partially in cash – which we had to pull out at the hotel ATM and incur crazy fees) before he could leave the doctors office. The doctor said that the food poisoning was most likely from something he ate while at the resort (we hadn’t left at all). We called the front desk to let them know and they brushed it off. I spoke with the manager and he did the same thing. He was rude and said since no one else had complained, that it must have been my husband’s fault and they weren’t responsible. He rattled off a bunch of food safety certificates that clearly mean nothing at this point. Our trip (and the following week) was completely ruined, and the least they could do is actually apologize. We got nothing reimbursed (medical, hotel or otherwise) and the cost of our trip more than doubled.
- We found the whole front desk staff to be going through the motions / rude and there was no communication between employees. During check-in, the employee acted annoyed that we were there. We asked for a late check-out so that my son could take a nap before we left for the airport and he said we could stay in the room until 1:30pm, and to call day-of to see if the time could be extended even longer. We called that morning and they said that we had to be out by noon (with a sick husband and exhausted toddler). I was shocked that after everything, that they least they could do was let us stay in the room as promised, but I guess I shouldn’t have been surprised.

Even without the food poisoning, I would not return to this hotel. The property was fine enough, but we’ve been much nicer resorts and the staff was completely hit or miss, but mostly a miss.

They were big on Trip Advisor reminding us all the time with cards to write reviews, which means this post most likely will get some response. But honestly I’d rather we be treated properly at the resort than on a review site.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Ziva Los Cabos

Address: Paseo del Malecon l-5 D, Fonatur Zona Hotelera, San Jose del Cabo, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Jose del Cabo
#4 Family Hotel in San Jose del Cabo
#5 Romantic Hotel in San Jose del Cabo
#6 Luxury Hotel in San Jose del Cabo
#7 Spa Hotel in San Jose del Cabo
#7 On the Beach Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Ziva Los Cabos 4.5*
Official Description (provided by the hotel):
Located on one of the most majestic peninsulas in the world and offering spectacular views of the Sea of Cortes, Hyatt Ziva Los Cabos is a luxurious all inclusive oasis of sophistication and comfort. This magnificent beachfront resort is minutes from beautiful downtown San Jose del Cabo and features plush accommodations, impressive amenities, impeccable service and is just minutes from the international airport.Hyatt Ziva Los Cabos is a unique, all inclusive experience that offers a myriad of activities from fine dining options at six a la carte restaurants and two gourmet buffet restaurants, to unique spa treatments, Children’s programming and nightly entertainment shows. Enjoy deep-water fishing, scuba diving, world-class golf and many more adventure activities nearby. Or, simply relax and soak up the sun in one of the resort’s five swimming pools and breathtaking beachfront.This luxury resort also features 35,000 square feet of meeting facilities and ideal locations combined with the special touch of event planners who will attend to every last detail. ... more   less 
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Also Known As:
Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
Barcelo Hotel Los Cabos
Barcelo Resort Los Cabos
The Grand Baja
Hyatt Ziva Los Cabos San Jose Del Cabo

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