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“Beautiful Hotel” 4 of 5 stars
Review of Hyatt Ziva Los Cabos

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Hyatt Ziva Los Cabos
4.5 of 5 Hotel   |   Paseo del Malecon l-5 D, Fonatur Zona Hotelera, San Jose del Cabo, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)   |  
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Hotel amenities
Special Offer
All Inclusive Resort
Ranked #9 of 39 hotels in San Jose del Cabo
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Beautiful Hotel”
4 of 5 stars Reviewed yesterday NEW

I want to start with the negative because even though it was nothing major, it did set the tone of my vacation. I feel that the hotel being a Hyatt should address constructive criticism as soon as possible to save their respected name. We arrived and I was pleased with the hotel and it is just lovely. However, my check in was awful. I arrived with a large party who joined us on this vacation to celebrate my daughters quince and they all got their rooms as soon as they checked in, but we had to wait over an hour. It was super hot and we were told it would be 20 minutes. We were given refreshments while we waited which was much needed since it was super hot. After 30 minutes my husband went back and told it would be another 20 minutes. We waited and they he went back again and another friend arrived who was on a plane who left after ours did and they got checked in without any trouble. However, WE continued to wait well over an hour and this is totally unacceptable. We finally asked to speak to the manager and he went and got us our key. There was no apology he did not do anything to make us feel better. For example, here is a upgraded room or here is a bottle of wine. Anything would have been a nice gesture.

The second issue is with the air-conditioning system. All my guest had the same issue so it was not just one room. The room was set and guest can't move the temperature to a comfortable temperature. You had to just deal with the set temperature. We thought it was broken so we called and had them come fix it but this never changed the issue. The room would get too hot and uncomfortable. This is something I never dealt with before at a Hyatt.

Now the positive. This hotel is just lovely. Its a very beautiful hotel with a fabulous location and view. My room was nice and I had a beautiful ocean view room. Waking up to this view every morning was amazing. The staff are very nice and friendly. Our cleaning lady did a fabulous job everyday. The food was good at the buffet and they had a good selection. The Japanese restaurant was fabulous. The Martini bar was great and I fell in LOVE with the tamarindo Martinis. The photographer at the photo gallery was great and her pictures were beautiful. The tacos at the Coco Loco were great. The pool was wonderful and we spent most of our days lounging by the pool. We all had a great time at the Hyatt Ziva and it is a great family friendly all inclusive. I would have given it an excellent if it wasn't for the horrible check in and hot room, but other than that it was a fantastic place.

Room Tip: OCEAN VIEW ROOM IS A MUST!!!!!! Tamarindo Martinis at the Martini bar are divine.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Euless, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

We visited before when the property was owned by Barcelo and had a great vacation. So the boys chose to come back again this year. I was looking forward to the martini bar and French restaurant; The boys wanted to live in the pool and kids club. Only 1 of those wishes was fulfilled.

The pool had plenty of loungers and staff were wonderful w/moving the shades and taking drink orders. Their service was impeccable and should be commended. On the downside, the martini bar couldn't live up to the previous trip. My fav drink, lemon drop martini was "syrupy" or bitter each time I tried, so I gave up. HUGE disappointment! The waiter at the Italian restaurant more than exceeded our previous experiences with his service and HUGE smile. He was so good that we came back the night before we left and asked for him!

We waited 1.5hrs for our food at the French restaurant and ended up being late for the night show. The food was OK compared to previous trip, and the bread (which was awesome before) was just OK this trip.

BIG upside was the 2BR/2.5BA suite we had. OMG...THIS WAS HUGE and just what we needed w/2 boys. Room service was free which the boys took full advantage of, and the food was always very good, even at 2am.

My biggest issue w/this vacation was the expectation of tips by the staff (primarily cooks). Of course, we always make a point to tip on every vacation, but seeing dollar bills next to the omelet grill at breakfast was a bit too overt.

WiFi was fast in the suite, and the Premium club is worth the extra money. The ocean is not swimable, but the waves crashing as you're having lunch beachside is relaxing.

All in all, I would give the resort 4/5.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anaheim Hills, California
1 review
5 of 5 stars Reviewed yesterday NEW

My family and I stayed here five days with our friends and we loved it! From the moment we arrived, the staff throughout the hotel was so friendly and attentive. Even our shuttle service we ordered through the hotel was great! The hotel staff brought each of us a yummy drink while we checked in and made us feel spoiled throughout our trip. Daniel, one of our restaurant waiters and Javier, at the pool, were especially friendly. We stayed in the family suite with the poolside and beach view, which was beautiful. My sons, ages 11 and 13, had so much fun swimming in both pools and trying new foods. This was our first time staying at an all-inclusive resort so I didn't know what to expect. Every place we visited included an assortment of food choices. I especially loved the poolside shrimp tacos! The buffet had the most delicious food every day with so many choices at each meal. There was something for everyone in the family! We saw two shows, did a water aerobics class, and so much more! Hyatt Ziva is a very family-friendly hotel which all of us loved. I can't say enough about this hotel and our experience there. I would definitely recommend this hotel and would love to return someday!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Champlin, Minnesota
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed at the resort for a wedding and had an amazing time. There are lots of fun activities to do while at the resort so you don't even need to leave! Our water aerobics instructor/yoga instructor Canela Garcia did a great job and made every activity fun and engaging. On top of that there is beach volleyball, a strongman competition and many others that I'm sure I am forgetting. Overall I would recommend this resort to anyone looking for a very nice place to stay and a way to keep things interesting while you are there!

Room Tip: Swim up rooms are not necessary since they only go out to their own pool and it is not connected to...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed yesterday NEW

Dear Fellow Vacationers,
Several weeks after our vacation at Hyatt Ziva, Cabo San José, we are still relishing in the glow of all that the staff did to make our stay so memorable. It was all made possible because of the incredible staff at Ziva. This includes: the chief of operations of the outdoor pool areas, Hugo Villanueva; bar tenders like Daniel Gutierrez and the father-son dynamic duo, the two Rubens (at the adult pool); the aerobic and dance instructors like Bryan Adrián and “Super” Soul; all those chefs and servers working in the many amazing restaurants like Jesus Para and Wilberth Evaristo; all those trained dancers and entertainers at night like Canella; and, last but not least, the charming, attentive, and extraordinary Carla Villedaz at the Kids Club.
I’m being superlative in this review because, well, our stay at Hyatt Ziva was superlative: from the entertainment to the accommodations—and most significantly because of the incredible top-shelf service—a service always with a smile.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas Gulf Coast, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 days ago NEW

We arrived on the 4th of July and departed on July 10th. We had the best experience of an all inclusive resort ever! Jonathan at the front desk was prompt and very courteous. We requested rooms with a view for our daughters and ourselves and he quick made a few changes and we had the best view! We asked for an adult drink while checking in and he quickly called the lobby bar and they delivered our drinks!

Our rooms were magnificent and so comfortable! We all had wifi in our rooms and at the pools! Not sure how folks never had wifi..it had to be their provider because we all had service! At times we had to turn down the air condition because it was soooo cold in our room! The service of the hotel was fantastic...they were so kind and friendly, I think the service likes to be treated by the "Golden Rule" and we were treated with the upmost respect and service!
My teenage daughters had a spa day and they loved it And enjoyed the service. Later they hung out at the adult pool and they bar/food service was very attentive! The food from the coco loco was great,the shrimp tacos were to die for!
The speciality restaurants were fabulous...not sure which was our favorite- try them all!! The shows in the evening were very good... They are very talented singers and dancers. We got to watch the World Cup matches in the theatre and they had food and drinks! Such a great atmosphere.
We will return to this resort without a doubt..it was a fantastic week for our family! Don't let the negative comments detour you going to this place it was awesome!

Room Tip: We loved building 3!
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, yesterday
Dear Guest,

Your kind comments are our best motivation, many thanks for taking a moment to share your wonderful experience.

We are pleased to know that we have created a memorable experience and that you and your family felt like home, your complete satisfaction is our main goal and is the reason of the atmospheres and friendly service that we provide every day to all our guests.

Jonathan will receive the recognition for his contribution to make your stay more than perfect, we cannot wait to host you again.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

We stayed there recently. We had a great time! Great food and very friendly staff. Especially Carla and Bryan from the kids club and entertainment, both of them were super friendly, very attentive and professional and were great with the kids. The amenities are great. I minor negative thing was that our room had a leak in the bathroom ceiling, but they fixed it almost immediately. Overall, it was a great experience. We highly recommend it, especially if you have young kids.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, yesterday
Dear Guest,

We truly value your comments and the time you took to write them.

Your perceptions with regards our services helps us to keep improving to provide the best services to all our guests, specially to the little ones we love to pamper them in our kids club, we also provide a wide variety of activities for all ages, Carla and Bryan definitely strive every day to creat memorable experiences.

We are looking forward to host you in the near future.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Ziva Los Cabos

Address: Paseo del Malecon l-5 D, Fonatur Zona Hotelera, San Jose del Cabo, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Jose del Cabo
#4 Family Hotel in San Jose del Cabo
#5 Romantic Hotel in San Jose del Cabo
#6 Luxury Hotel in San Jose del Cabo
#7 Spa Hotel in San Jose del Cabo
#7 On the Beach Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Ziva Los Cabos 4.5*
Official Description (provided by the hotel):
Located on one of the most majestic peninsulas in the world and offering spectacular views of the Sea of Cortes, Hyatt Ziva Los Cabos is a luxurious all inclusive oasis of sophistication and comfort. This magnificent beachfront resort is minutes from beautiful downtown San Jose del Cabo and features plush accommodations, impressive amenities, impeccable service and is just minutes from the international airport.Hyatt Ziva Los Cabos is a unique, all inclusive experience that offers a myriad of activities from fine dining options at six a la carte restaurants and two gourmet buffet restaurants, to unique spa treatments, Children’s programming and nightly entertainment shows. Enjoy deep-water fishing, scuba diving, world-class golf and many more adventure activities nearby. Or, simply relax and soak up the sun in one of the resort’s five swimming pools and breathtaking beachfront.This luxury resort also features 35,000 square feet of meeting facilities and ideal locations combined with the special touch of event planners who will attend to every last detail. ... more   less 
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Also Known As:
Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
Barcelo Hotel Los Cabos
Barcelo Resort Los Cabos
The Grand Baja
Hyatt Ziva Los Cabos San Jose Del Cabo

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