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“Great staff and excellent food!” 5 of 5 stars
Review of BEST WESTERN Aeropuerto

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BEST WESTERN Aeropuerto
3.0 of 5 Hotel   |   Acceso Al Aeropuerto M-14C L-05 | Col. Las Veredas, San Jose del Cabo 23400, Mexico   |  
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Ranked #16 of 39 hotels in San Jose del Cabo
Nanaimo, Canada
1 review
“Great staff and excellent food!”
5 of 5 stars Reviewed December 16, 2013

My wife and I had a destination wedding in Cabo. On our return home we
were delayed overnight due to a flight problem with Sunwing Airlines.
As soon as we arrived at the hotel with all our extra suitcases and
massive wedding dress, the door man quickly came over and offered
assistance. We were greeted at the desk by Hector who spoke perfect
english. He was very helpful and understanding in regards to our
dissapointment with our delay, Hector immediately found us a room and
had our luggage transported up there. We told Hector we had to book a
flight asap, he found us 5 different airline phone numbers and helped us
figure out how to call toll free from our room,

We ended up having dinner that night and breakfast in the morning at the
hotel restaurant. The food was authentic Mexican and very delicious! A
pleasant surprise. Our waiter was exceptional and offered us extra rolls
and coffee!

After thanking Hector and his staff for a fabulous stay, we took their
free shuttle to the airport.

We would definitely stay at the Best Western Aeropuerto and recommend it
to families and couples. The hotel is in fantastic shape and like new.

Thanks for taking care of us!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivonne G, Gerente at BEST WESTERN Aeropuerto, responded to this review, December 17, 2013
What a great way to describe BEST WESTERN Aeropuerto Los Cabos, I appreciate it very much.

Its an honor to know you had a great experiance at our property among our staff and their service.
We do care for all our guest.

Our goal is always to make our guest have a great and memorable experience under any circumstances at BEST WESTERN Aeropuerto hotel. We have a great opportunity helping airlines change passengers unplanned situation into a happy stay, so they can tell others how attractive we can be for our convenient & particular location in their future visit to Los Cabos.

Regards,
Ivonne Gutiérrez
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57 people have reviewed this hotel

Traveler rating
    36
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    3
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Denver, Colorado
1 review
5 of 5 stars Reviewed December 16, 2013

We had our flight cancelled and the airline but us (ALL 135 passengers) up at this hotel. There was also another entire plane-load of passengers there as well. The service was AMAZING. It's new and very clean. The staff was great and the manager did a fantastic job of dealing with cranky and tired customers. The food buffet was pretty good and the bar saved our sanity.

HIGHLY recommended although the location to sight-seeing isn't the best. We'll definitely stay here again when we need to be close to the airport.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivonne G, Gerente at BEST WESTERN Aeropuerto, responded to this review, December 19, 2013
Amazing Service! Wow!

Your satisfied comment made our day! I am more than glad to know our effort brighten your day after your flight was cancelled.

We appreciate the opportunity the airlines gave us to show how convenient and attractive we can be for everybody under any circumstances.

Thanks again for your comment, hope to help and serve you soon.

Regards,
Ivonne Gutiérrez
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2013

...even though we've not been here before, it feels like coming home! Our Dinner was pretty fabulous; DH had the quesadilla, I had the salmon carpaccio and the tortilla sopa... can't wait to eat what's on the breakfast menu! The room is decorated in green and blue, very very clean and tidy, with very comfy mattress and pillows the price was right!, and we walked right on through the so-called 'shark tank,' at the airport (which really wasn't all that bad at all,) across the street, and here we are! We leave for further adventures tomorrow

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivonne G, Gerente at BEST WESTERN Aeropuerto, responded to this review, December 11, 2013
Good day Mrs. Daisy,

I appreciate very much the time you took to place your GREAT comment. You are helping us bring other´s attention so they can live great experiences with us.

Our staff is making their daily effort to get your satisfaction, by taking good care of the quality and the service offered at the restaurant, bar especially at your room.

We are a step away from your flight! So come and enjoy our facilities.

Hope to see you soon at BEST WESTERN Aeropuerto

Regards,
Ivonne Gutiérrez
General Manager
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Palm Desert
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2013

Our flight home was canceled so the airlines put us up for the night at the Best Western at the Airport. We were traveling with our son and daughter in law and our three grandsons.
The shuttle driver was great and handled all our luggage no problem.
At check in the front desk was friendly and our six year old grandson made sure they knew that it was his birthday. At dinner that evening the manager made a point to have a small gift a party hat and some cake with a nice birthday song for him. I thing that was so kind and shows great hospitality.
If you ever have your flight canceled or for whatever reason you need to stay at the airport for the night don't hesitate to stay here. Clean, clean, clean. It's only 6 months old.
The only thing that I can say negative about it is, it's not on the beach, but that's not what this hotel is about.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivonne G, Gerente at BEST WESTERN Aeropuerto, responded to this review, December 5, 2013
Good day,

I appreciate very much your comment, we wanted you to have a Thanksgiving dinner memorable and I can tell we made it true. Since we opened last June 2012, our main goal has been very clear: satisfied guest willing to come back any time with us. I wish we could have a small piñata for your grandson: your smiles give us energy to keep doing our work better each day.

Your comment will help bring attention to us, so we can show how attractive we can be for:
- those who travel further than the Los Cabos area and they prefer to drive during the day so they can admire the beauty of La Baja,
- for those who lost their flight,
- for those whose time-share does not coincide with their time share,
- for those who want to enjoy the highest privacity of Los Cabos.

Regards,

Ivonne Gutiérrez Gómez
General Manager
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Ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 23, 2013

We were forced to stay near the airport in Los Cabos after a medical emergency forced us to miss our return flight.. This hotel was an exceptionally pleasant surprise. There are no dining alternatives to the the hotel dining room within walking distance. a blessing in disguise. The food and service excellent. Best ceviche ever in a restaurant. Do try the fish ceviche and decide for yourself. The hotel had the feel of a family run place. Constant smiles and greetings from all the staff. One incident highlights the attention to detail by the staff. I was walking to the desk to make an inquiry, a hotel employee was about 6-8 feet ahead of me, the employee arrived at the desk first. The desk person saw me and asked the employee to wait by holding up his hand gesturing a pause to the employee. The desk person dealt with me first. I was thrilled. This is just an example of the type of service and atmosphere that exists in this hotel. Kudos to management and the staff.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivonne G, Gerente at BEST WESTERN Aeropuerto, responded to this review, November 25, 2013
Good day,

What a great comment! Thank you for helping us promoting our service and hotel. We can be very convenient for all guest under many circumstances, and I appreciate very much your words. Be sure I will tell all BEST WESTERN Aeropuerto staff how satisfied you are with our effort to make every single stay memorable.

I appreciate your preference and hope to see you soon.

Ivonne Gutiérrez
General Manager
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Grants Pass, OR
1 review
5 of 5 stars Reviewed November 13, 2013

We got stuck a Cabo airport over night, luckily we found the Best Western across the street. Wonderful rooms and good prices. You must try their restaurant the food and Steaks are out of this world, this now will always be a stop over when is Las Cabo.

Room Tip: Ask for Senior Rate, does help
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivonne G, Gerente at BEST WESTERN Aeropuerto, responded to this review, November 25, 2013
Good day,

I loved your comment and daily we try very hard to make every single stay as your luckiest and most satisfied stay in Los Cabos under any circumstances. We want everyone´s attention so we can deliver a great memorable experience.

Our staff is willing to serve you soon, thanks for your preference.

Ivonne Gutiérrez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
colorado
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 30, 2013 via mobile

Our flight was cancelled and American Airlines put us up at the Best Western outside the San Jose del Cabo airport. The service was outstanding.
We were met by the shuttle and taken directly to the hotel. The hotel looks stark on the outside but is brand new. The rooms were very clean. The beds were a bit hard compared to other Best Westerns I've stayed at but it was a short stay.
The airline paid for both dinner and breakfast. The service in the restaurant was very good. The good was decent.
If I get stuck at the Cabo airport again, I would be happy to spend the evening with the great staff at this Best Western.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivonne G, Gerente at BEST WESTERN Aeropuerto, responded to this review, October 23, 2013
Good day,

I am glad you had a great experience at our property, no matter under the circumstances, but I would love more if you stay with us by your own choice. We are very atractive for those who have an early flight or late arrival. There is no better way to start or end your visit to Los Cabos then staying at Best Western Aeropuerto.

Once you stay with us, you will love us.
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Additional Information about BEST WESTERN Aeropuerto

Address: Acceso Al Aeropuerto M-14C L-05 | Col. Las Veredas, San Jose del Cabo 23400, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Aeropuerto 3*
Official Description (provided by the hotel):
Early flight? Don´t put yourself in danger, driving the highway early morning. Instead stay with us and we will shuttle to the airport at no cost. Let us take care of you on our first or last night in cabo. Enjoy our peaceful luxury facilities in our brand new 4 stars best western aeropuerto hotel los cabos, bcs, mexico. We offer you free wireless internet, free shuttle airport-hotel-airport 24/7 and the proximity to all car rental companies.if you need an airport pickup let us know your date and arrival flight time so you will have no waiting time. ... more   less 
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Also Known As:
BEST WESTERN Aeropuerto Los Cabos/San Jose Del Cabo

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