This is a mid priced family friendly all inclusive. It's not the Ritz Carlton, it's not the Hyatt, it's not even the Sheraton so if that is what you are looking for spend the extra money and book there as otherwise I guarantee you will be disappointed.
Now...with that out of the way, please discount most of the uber negativity as coming from those who fall into the category above and didn't get the memo. Oh, and also...if you are young and without kids this probably isn't a very good choice for you either. And by the way...It is Mexico so if you are expecting everything to be the same as home then just book Hawaii and save yourself the grief.
We traveled with another family and were at The Resort from 01/01/14-01/06/14 and overall had a great time and would consider going back as the price is definitely right for what you get and I feel we'd have an even better time the second time around now that we learned the ins ant outs...
Here are some thoughts:
1. If you are flying, make sure you have a pen to fill out the Mexican Customs forms and also be sure to fill them out completely. If you have any questions at all be sure to ask your flight crew for help. No question is to small when it comes to getting this right and saving delays and hassles at customs.
2. If you have booked transportation be sure to walk all the way through the airport and go outside by the big bar where all of the companies are waiting and you will find your person there usually. Beware of time share scammers.
3. Van ride to the resort takes about 20-25 minutes so don't forget to use the restroom if you don't want to squirm.
1. If you don't care about hearing the time share presentation and want to delay the start of your vacation by a couple of hours then let them take your bags give you a cocktail and be prepared to listen to what they have to say.
2. If you are too tired or want to skip the time share presentation then you are going to have to be extremely forceful with the blue shirted "concierges" and demand to keep your luggage and go to your room. We choose this option and it was the LEAST FAVORITE part of our Royal Solaris experience as I literally had to resort to asking the tall blue shirted supervisor who was set upon on us if we were in jail or free to go to our room to start our vacation. As a laid back Californian I'm not used to getting that rude but you have to fight fire with fire as they are relentless.
3. VERY IMPORTANT! Get your safe key when you check in. It is easy to use and costs $1 a day. Well worth it for piece of mind. Sucks that you have to pay for it in an "all inclusive" but so be it.
1. Breakfast. Totally edible. Lots of selection with tradition American and Mexican favorites. Omelet bar is a hit but can be a wait if you don't get there before 9. Also if you want an outside table you generally have to be there really early or really late. Butter, O.J., and Coffee taste different but hey...did I mention this was Mexico?
2. Lunch. Snack bar is good. Hard to mess up burgers, hot dogs, and fries. Also, take the time to check out the lunch buffet to see if the are either making street tacos with fresh or tortilla's or better yet frying up fresh fish to order for fish tacos as by far that was the BEST thing I had to eat there as it felt fresh, authentic, and delicious.
3. Dinner. Generally average to below average but that is always a weak spot of almost any All Inclusive. Pancho's and Marco Polo are fun for something different than another buffet. (Note, just be sure to make your reservation for the night right at 9 AM as times book up fast...Just dial 0 from your room) Food is a tad bit better. Service was good and it was a great way to introduce the kids to a "fancy" restaurant experience without shelling out big bucks or bothering too many grown ups. I do recommend the corn cake desert at Pancho's as the second best thing I ate at the resort....All in all, if I went back I would do a bit more research and splurge for a couple of better dinners off property just to break things up and have some better quality food.
1. BRING YOUR OWN CUP. Yes...it feels a bit weird, greedy, and presumptuous to show up at the bar with your own giant cup but I can tell you that neither the pool waiters (Big thumbs up to Carlos and and Ventura for great service) and bartenders will not blink an eye when you ask them to fill it up especially if you slide them a buck or two every now or then.
2. There is only one type of beer (Tecate) so that can get old if that is your only drink of choice so you may ultimately have to buy a different twelve pack in town for your mini fridge just to break up the monotony.
3. Liquor choices were fine and drinks were plenty strong. Vodka was Smirnoff. Bourbon was Jim Beam.
4. Bar staff was also really nice about making the kids all of the fancy virgin drinks they could handle. Try the Pink Panther or the Miami Vice.
1. Beautiful and clean but a bit chilly for the time of year we were there. Has a nice classic swim up bar, however, it was a bit cold to linger there.
2 Usually I am a rule follower, however, if you are an early riser and want prime seats (I recommend those directly across the pool from the swim up bar) then ignore the "no seat reserving sign" and plunk your towels early. Nobody will say a word as everyone is doing it....In fact, we were so depraved that we actually swapped our towels for clean one's as we left the pool in the afternoon so we could have them set out before breakfast.
1. Clean and beautiful. Great sand and clean.
2. We did not find the surf overly rough but there are waves and you can't exactly float in the ocean like you would do in Cancun.
3. If you are a body surfer or boogie boarder the waves are perfect. This was one of my favorite parts of the vacation.
4. Lots of vendors on the beach, however, they are not pushy and accepted the first "no thank you" 99% of the time. Oh, and by the way, I did not partake, however, the guys down there selling cigars seem to have a little more to offer than that if you get my drift.
1. Clean an comfortable but ran hot and cold. We were usually in bed by 10 or 11 and did not have any issues with noise.
2. Shower was great.
3. Loved the mini bar stocked daily with beer, soft drinks, and water. Tip...Even if you don't drink the waters be sure to take them out every day as your will probably want extra for the pool, beach, and excursions.
4. Pay the dollar a day for the room safe!
5. Maid service was good and dependable. We left a few bucks everyday and my daughter enjoyed the fabulous towel creations from Marta.
6. Ocean view is worth getting as the view for the other side of the property is not great and after all you are there for the ocean.
1. We never felt pressured but we were glad to have brought a stack of small bills to show appreciation to those who provided special service.
1. The kids loved the Disney show even though it was a brutal bootleg as apparently the long arm of trademark law does not stretch to Cabo.
2. Latin show was fun and well performed by the entertainment staff.
3. Magician was good but a tad mellow dramatic and ran a bit long for the kids.
4. We did not pay for any of the beach parties they try to upsell as they were $45 per person and didn't seem to offer value beyond the free shows and food offerings you've already paid for.
1. Kids (6 year old girls) enjoyed the water features and slides.
2. Staff was nice and offered a full schedule of activities, however, the club is a bit smaller than the pictures imply and some of the inside activities (crafts/video games) were not of interest to our kids who were all about outside activities.
3. Overall the Kids Club is cool and your less than 9 year old child will have a good time there, however, don't expect them to stay all day.
1. Booked a fishing trip in the lobby and was disappointed as the local agent Calixto was not as knowledgeable as we would have hoped and did a terrible job in directing on how to find our boat at the pier which lead to a somewhat dangerous situation in a dark alley that cost us a few bucks and delayed our trip by about an hour when the hustlers who got ahold of us eventually took us to the wrong boat after brutally overcharging us for food and beer. Yeah...that sucked but the day of fishing was fun once we got to the correct boat. Needless to say if I did it again I would do more research form home and pay the extra money for a better boat and more dependable transit to the dock. Don't trust Calixto!
2. Cab ride to Cabo is $35 dollars each way but most cabs are spacious and will accommodate up to 6.
3. After fishing we walked down the beach to "The Office" and had a great lunch with awesome Margaritas. I would recommend it.
A fun trip enjoyed by every member of the family. I know I mentioned some negatives but at the end of day every trip has some so if you keep your expectations realistic for the price, do your homework, and bring a little bit of patience you will have a good time at this property and might even consider going back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for taking the time to write a review regarding your recent stay at Royal Solaris Los Cabos
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I'm disappointed to hear that we were not able enjoy all our food but hope that you enjoyed the view from your room.
Our location is one of the best in San Jose del Cabo, and allow easy access to many of the sites in the heart of San Jose.
All of the staff and management hope you were able to take home fond memories of your stay in Los Cabos
Hoteles Solaris de México
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.