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“Hurricane Odiele Survivors...:)” 5 of 5 stars
Review of Barcelo Grand Faro Los Cabos

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Barcelo Grand Faro Los Cabos
3.5 of 5 Resort (All-Inclusive)   |   Blvd. San Jose s/n, Seccion Hotelera 1 Zona Fonatur, San Jose del Cabo 23400, Mexico   |  
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Ranked #25 of 39 Hotels in San Jose del Cabo
Casper, Wyoming
1 review
5 helpful votes 5 helpful votes
“Hurricane Odiele Survivors...:)”
5 of 5 stars Reviewed 1 week ago

We were able to enjoy the resort for a few days before the hurricane hit. From the moment we got out of our transport the staff was friendly and very attentive. Once the hurricane hit the staff was amazing. Even though their lives, homes and families were affected by the hurricane they stayed with us and made sure we had hot meals and bottled water (we heard some resorts were not so fortunate). We were there 4 days after the hurricane and even though we had minimal running water and no AC we were treated the same as the day we arrived. I don't think we would have faired so well physically and emotionally if we had not had the caring staff. And even though I do not have any desire to return to Cabo any time soon (Because of the traumatic experience NOT because of the resort in any way...) I would visit a Barceló resort any time.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith L, Director de Relaciones con Clientes at Barcelo Grand Faro Los Cabos, responded to this review, 1 week ago
Dear JSSterret,

Thank you for expressing your gratitude to all the staff who took care about you during and after the hurricane, we do appreciate you kindly comments.

At the time we read your review, we felt proud of all our staff, because as you said they went out of their way to make our guest feel safe and comfortable.

We do appreciate your preference for Barcelo Hotels & Resorts and we hope to have the honor to welcome again in the near feature!!!!!!

Warm regards,
MeredithLópez / Sales Assistant
Barcelo Grand Faro Los Cabos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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608 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The staff are friendly and caring. We had some issues at first but after a day, everything was resolved. The hotel offers great events and we made a lot of friends. One secret that most people were not aware of is their Mexican restaurant. Ask for their dessert coffee and you will be treated with a great fire show inside the restaurant. I do not want to spoil it, but he lights up your drink on fire and does some cool things. Bring a camera, he's used to being recorded, and definitely give him a tip. It is dangerous and he actually burned himself while preparing because some things are out of his control. My only wish was that there were more restaurants. It has a great view of the city as they have a 360 sky bar. I'm hoping that all the friends I made are safe from the hurricane. I also recommend getting a hotel in Los Cabos. It's quieter. Also check out the art market. Churros for 1 USD and they were AMAZING! All excursions have free shuttles so you never need to spend money on taxi.

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith L, Director de Relaciones Públicas at Barcelo Grand Faro Los Cabos, responded to this review, 1 week ago
Dear Minh L,

We do appreciate you took the time to share with us your experience at our resort.

Thank you for expressing your concern for the hurricane, fortunately we are getting better!!!! We are delighted to read you enjoyed our unique dessert coffee, we always think to make extraordinary things for extraordinary people just like our guest.

We hope to have the honor to welcome you again in the near feature, please do not hesitate to contact me if you need any help planning you next get away to Los Cabo

Best regards,
Meredith López / Sales Assistant
Barcelo Grand Faro Los Cabos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

We were only in the hotel for one day before hurricane Odile hit. The staff took amazing care of us, although the hurricane shelter was just a restaurant and not a hurricane shelter. They staff was caring and did their best to keep us safe. After the storm we had little power and no running water. However they were still able to provide us with food and bottled water. And believe me with the devistation all around us, a sandwich and a bottle of water was amazing. I cannot say enough good things about the staff of this resort, I hope their lives, homes and families made it through the storm intact. The people of this resort would bring me back without hesitation, I cannot comment on the rest of the resort because we were only there for 24 hours before the storm. If you have the chance to go here when it is back up and running, you should.

  • Stayed September 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith L, Director de Relaciones Públicas at Barcelo Grand Faro Los Cabos, responded to this review, 1 week ago
Dear LindsayMJ,

Thank you for taking the time to share with us a review following your last stay at Barceló Grand Faro Los Cabos.

We are glad to hear even though we have been through this situation you were able to notice how we care to make our guests feel comfortable and safe.

We hope to have the honor to welcome you again in the near feature, it will be our pleasure to pamper you.

Best regards,
Meredith López / Sales Assistant Barceló Grand Faro Los Cabos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we had so much fun and relaxation in this resort. the staffs are so kind and very courteous. we will definitely come back to cabo because of the staffs at barcelo grand faro....aldo front manager and refrain the waiter are very hard worker and will make your stay memorable.. fantastic people...

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith L, Guest Relations Manager at Barcelo Grand Faro Los Cabos, responded to this review, 1 week ago
Dear Arnel C,

We do appreciate you took the time to write a review following your last stay at our resort.
We are pleased to read we were able to make your days at our resort such a great experience as you describe at your review. We work very hard to deliver the highest levels of service to our guest, as you could notice.

Please rest assured we are going to share your gratitude with all our staff, everybody is going to be delighted.

We are glad to read you are considering to come back, please do not hesitate to contact me if you need any assistance planning your next get away to Barcelo Grand Faro Los Cabos.

Best regards,
Meredith López / Sales Assistant Barcelo Grand Faro Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We got moved from the Hyatt Place Hotel to the Grand Faro right before Hurricane Odile hit. We could not have been more blessed to have been moved to such an amazing hotel. The staff were so comforting and helpful in such a stressful time. They kept working round the clock to keep the hotel running, the guests fed and safe, and even to begin the massive clean-up efforts ahead of them. My husband and I were so impressed with how smooth everything went and how safe and comfortable we felt despite the circumstances. I hope we make it back to Cabo some day because we will definitely be staying at the Grand Faro again!

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith L, Public Relations Manager at Barcelo Grand Faro Los Cabos, responded to this review, 2 weeks ago
Dear Alison C,

Thank you for taking the time to share with us your experience and let us know your gratitude to all our staff who were able to show, besides the worst situations, we always care about our guest comfort and safety.

We are pleased to read you are considering to come back to our resort, it will be our pleasure to pamper you again at Barcelo Grand Faro Los Cabos.

Best regards,
Meredith López
Sales Assistant / Barceló Grand Faro Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelbyville, Indiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Tony and Lori
We enjoyed our 6 day stay celebrating our 32nd anniversary with the wonderful staff at Barcelo Grand. We left on Thursday before the hurricane with no idea of what was in store for the visitors in Cabo, Our stay, weather, Premium Room and treatment was great!! The grounds were meticulous, staff friendly, and our Housekeeper Enedey was the greatest - she was so polite and attentive to detail. Having the personal attention of the concierge was worth the Premium upgrade. Maria was able to share tips of the area, assisted with our return boarding passes and made all the additional effort to make us feel appreciated and comfortable as guests. All the staff in the restaurants and buffets were more than accommodating. I know we were there in the slower season but it would have been nice to have more than one of the specialty restaurants available each night. Overall we had great service and if you are considering to stay here- Go for it! The negative reviews are not justified.

Room Tip: Ocean front and Premium Room u[grade well worth it!!
See more room tips
  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith L, Guest Relations Manager at Barcelo Grand Faro Los Cabos, responded to this review, 2 weeks ago
Dear 82LoriP13,

We do appreciate you took the time to share with us your recent experience at our resort, we feel honored to know we were part of your anniversary, we hope we were able to create great memories of such a great celebration.

We are delighted to read you enjoyed the Club Premium services, the most exclusive service we offer to our guest, with the plenty benefits you described on your review. Please rest assured we are going to share all your comments with our staff, who always goes out of their way to provide the best experience ever!!

We hope to have the honor to welcome you again in the near future, it will be our pleasure to pamper you for your 33th anniversary!!!!!

Warm regards,
Meredith López
Sales Assistant / Barceló Grand Faro Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Love Valley, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I must also say that during hurricane Odile my son was with his grandparents at your hotel and I was beside myself with worry and not hearing from them for the 3 days after the hurricane, when I called the head office for Barcelo grand they had up to date and reassuring information and when my family did finally make it home, they had nothing but praise for your staff who did everything they could and more to make the best out of a terrible situation. You have AMAZING people there and I hope their homes and employment have not been too hindered.

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith L, Director de Relaciones con Clientes at Barcelo Grand Faro Los Cabos, responded to this review, 3 weeks ago
Dear Sunnie D,

We do appreciate you took the time to share with us your gratefulness with all the staff of Barceló Grand Faro Los Cabos, regarding to all the support we give to your son and his grandparents. It was our pleasure to went out of our way to make our guest felt safe and comfortable.

Thank you for your most sincere wishes. We hope to have the honor to welcome you in the near feature and show you how we will being improved because Barceló is more than you imagine......

Best regards,
Meredith López / Barceló Grand Faro Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Grand Faro Los Cabos

Address: Blvd. San Jose s/n, Seccion Hotelera 1 Zona Fonatur, San Jose del Cabo 23400, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in San Jose del Cabo
#16 Family Hotel in San Jose del Cabo
#17 On the Beach Hotel in San Jose del Cabo
#17 Spa Hotel in San Jose del Cabo
#19 Romantic Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Grand Faro Los Cabos 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
The hotel Barceló Grand Faro Los Cabos***** is a resort situated on the shores of the spectacular beach on the Sea of Cortés. It is a hotel for enjoying the peace and quiet of Los Cabos, the relaxing atmosphere of San José and the gentle whisper of the sea. The hotel boasts 350 luxurious rooms and suites distributed over 3 buildings: Luna, Estrella and Torre Sol. All the rooms have a private balcony with views over the Sea of Cortés and are equipped with a number of first class details to ensure your stay is a memorable occasion. The most discerning guests can enjoy the Barceló All Inclusive programme on offer at the resort. The Barceló Grand Faro Los Cabos hotel is well-known as one of the best All Inclusive hotels in the area thanks to the quality and added value it offers its guests. There are 5 restaurants and 3 bars in the hotel offering a wide-range of gastronomy, including an extraordinary selection of international, Mexican and Italian cuisine. Its on site convention and meeting centre boasts 2,620 m2 of space to accommodate all types of events. Plan your corporate meetings, conventions or weddings in the best facilities on offer in Los Cabos. And not forgetting the youngest members of the family, who can have fun in the hotel's water park or in La Tortuga, the children's club. The Barceló Grand Faro Los Cabos hotel is the perfect choice for enjoying your trip. If you are travelling for business, or spending a holiday with your partner or family, don't hesitate in visiting us! ... more   less 
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Also Known As:
Hola Grand Faro Los Cabos Hotel San Jose Del Cabo
Crown Plaza Los Cabos
Barcelo Grand Faro Los Cabos San Jose Del Cabo

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