Great location. Lovely beach. Good pools and rooms.
It seems like the management of this Barcelo (I've stayed in many) is more concerned with saving a few pesos than looking after the guests. It is insanely under staffed. Communication of events and restaurants and changes in simply non existent. The front desk was the worst. I spent many hours waiting in line to get a simple piece of information. Nobody has informed these supposed professionals that the person in front of them should take priority over the phone or two way radio. I was the first in line at the check in and it took over an hour what with all the unapologetic delays due to constant interruptions that took priority over me getting to my room after a long flight. The woman would stop in mid sentence if the phone rang and then, when she did focus on me again, it was like she needed to start all over. I realized later that it must have been a delaying tactic because our rooms were not ready for at least 2 more hours. This was the worst first impression ever.
I found out by accident that they had a racquet ball court. It was very cool except I could not play in it for a number of reasons: only one trashed racquet was available, they thought it was a squash court but they had no squash racquets and they didn't seem to know how to turn on the lights. If it wasn't so sad it would be funny.
My friend and I had many discussions on how we could make this hotel into a very cool place to say if we were ceos of the hotel, but alas we are not.
Kudos to the people who work there but, I personally, don't know how they can stand it. They are all running around trying to do 3 people's job. Nothing gets done very well.
ps. The fact that the main lounge bar did not have a proper setup to dispense beer drove me crazy. The bartender had to use a hand pump on the keg (so 1920) and, as a result, it took forever to get a beer.
- Also Known As:
- Hola Grand Faro Los Cabos Hotel San Jose Del Cabo
- Hola Grand Faro Los Cabos Hotel
- Crowne Plaza Los Cabos
- Crown Plaza Los Cabos
- Barcelo Grand Faro Los Cabos San Jose Del Cabo
- Official Description (provided by the hotel):
- The hotel Barceló Grand Faro Los Cabos***** is a resort situated on the shores of the spectacular beach on the Sea of Cortés. It is a hotel for enjoying the peace and quiet of Los Cabos, the relaxing atmosphere of San José and the gentle whisper of the sea. The hotel boasts 350 luxurious rooms and suites distributed over 3 buildings: Luna, Estrella and Torre Sol. All the rooms have a private balcony with views over the Sea of Cortés and are equipped with a number of first class details to ensure your stay is a memorable occasion. The most discerning guests can enjoy the Barceló All Inclusive programme on offer at the resort. The Barceló Grand Faro Los Cabos hotel is well-known as one of the best All Inclusive hotels in the area thanks to the quality and added value it offers its guests. There are 5 restaurants and 3 bars in the hotel offering a wide-range of gastronomy, including an extraordinary selection of international, Mexican and Italian cuisine. Its on site convention and meeting centre boasts 2,620 m2 of space to accommodate all types of events. Plan your corporate meetings, conventions or weddings in the best facilities on offer in Los Cabos. And not forgetting the youngest members of the family, who can have fun in the hotel's water park or in La Tortuga, the children's club. The Barceló Grand Faro Los Cabos hotel is the perfect choice for enjoying your trip. If you are travelling for business, or spending a holiday with your partner or family, don't hesitate in visiting us! ... more less
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