Maybe because I have traveled many times to different parts of Mexico, and to a few all inclusives, and been spoiled by them,, that this place does not even closely resemble the 4 star rating it somehow is given. I arrived to my room, and immediately checked the bed, which had dirty sheets, and sand on the floor as well as a chair inside. My safe did not work , and continually had to have someone sent up to fix it.
I paid for the deluxe ocean view, which I did not receive. I asked the front desk, and they told me that was what I had???? The breakfast is great, the pool bar food is ok, but the guacamole and drinks seem watered down. Only 1 choice of beer. They DO NOT have top shelf alcohol at the bars..only if you get reservations to the restaurants they have featured each night. The service here is pretty good, but they seem to be understaffed in a few departments.
Dont bother bringing your ipod in hopes of playing it in your room or gym. They dont have ipod stations here, only an old clock radio in your room. The gym has old machines, and no 5 or 10 lb weights.
The best part of this place is the ocean, and the staff. They are all very friendly, and as accomodating as they can be.
We are 40 plus people here for a wedding, and I am croosing my fingers all goes well for the wedding day, and they come through with what they have promised my friends. I will send more on this later.
So far the food, aside from the breakfast is just ok.

Just returned from a 5 day stay at the Hola Grand Faro. Beautiful resort. Check in was fairly quick and staff at desk were friendly. Food was wonderful (except for dessert which seemed to be frozen and then thawed). Each day had a different theme for the dinner buffet including Mexican, Mediterranean, Cowboy. Staff at poolside and bars were friendly and efficient. Only downside was that since we were there in the off-season, the activity listings were not current. We had planned on participating in posted events that did not occur on the day that they were listed as scheduled. Housekeeping staff were efficient but they did not always deliver complete supplies. When we called the front desk for towels they were quick to deliver, however.

I cannot understand how anyone could have a complaint about this place. Our room was in the Sol Tower, fourth floor, king size bed with a balcony. We had a beautiful view of the pools and the ocean-we slept with the patio door open and could hear the waves, the fountain and the birds in the mornings. Awesome.

We had pre arranged shuttle with TransCabo (thanks to the peeps in the TA Forum) and would highly recommend doing this.
Check in was quick and easy (from the reviews I was prepared for a wait-didn't need to) they had bottles of water in the lobby. We didn't need help with our bags but had several offers. In the end Felix insisted so he brought our bags up and gave us the scoop on the place. The room was spacious and clean and they had champagne and chocolate covered strawberries waiting for us. Lots of closet space and drawers. Mini fridge had soda and water in it. The water was replenished daily. . .

The bathroom was HUGE with a shower and big spa tub and they give you bubble bath!! YAY
We could have used more towels and they do NOT give you new shampoo/conditioner on a daily basis. I'm sure if we had asked they would have brought whatever we needed if we had asked. . Yes, the bathroom has that odd window that looks out into the bedroom. Get over it. Our room was cleaned everyday in the afternoon. They are upfront about the cleaning times at check in and welcome you to call and ask for a specific time if that's what you want.

Room service was fast and a good variety of food on the menu. If you want to order alcohol to your room you have to order food too. We thought the food and service at all of the restaurants and bars, as well as poolside were great. We were only there four nights so repetition was not a problem.
The breakfast/lunch buffet was great and we liked the two ala cart restaurants. You DO have to make reservations but it's easy to do at the front desk and we didn't have to do it first thing in the morning.
The resort was only at 60% capacity during our stay so we understood that everything was not open every night. The Sky Bar was closed (broken elevator) while we were there. . . sometimes they ran out of things. . mint for mojitos . . .drink something else. Remember you are in another country with different systems for everything. Relax and go with it. . it may just enhance your experience or you may get to try something you never would have. I ordered a mojito but they were out of mint so Karen brought me "something like a mojito" which was a yummy refreshing drink made with cut up lime. Loved it!

One of the things I liked best about this resort was the consistency of the staff. The same friendly faces each day of the long weekend we were there made it so much more fun. Everyone seemed happy to see us to. Which brings me to this. . .yes it is all inclusive but bring money for tips. We rarely saw anyone tipping the servers and activity hosts and they work so hard. We brought about $200 in cash (singles and fives) and spent about that much on tips. SO well worth it.

The beach party on our last night was a highlight. Music, drinks, bonfire and dancing on the beach what a fun and romantic way to end our stay. We took a bike ride into town one morning with JJ (get the poor guy a better bike!!!) which was a blast-such a cute little town. We loved the pool games, volleyball, water polo and trivia. (we liked watching the water aerobics but opted for time in the well enough equipped air conditioned gym for our actual exercise).

It's not the fault of the hotel but I really, really hate the jerks that wake up at 6:00 a.m. to put a towel on a chair to save and never use. DON'T DO THAT!!!! The pool was never crowded. . yet every chair was spoken for by about 9.

We really enjoyed interacting with the staff and other guests. Everyone was nice and happy.
We would like to thank JJ, Paco and Luis for the fun pool activities, Karen and Karla pool side servers and Juanita (Jennifer) in the lobby bar for making our stay so memorable. I would return to this hotel in a heartbeat. If you have any questions. . .feel free to ask. We thank you Hola Grand Faro for a great time.

Rather than the larger all inclusive resorts this was a great find for a wedding. Good for families and couples alike, not a rowdy location and facilities close early. Lots of vendors on the beach and swimming is contained to the pools. There are a number of hot tubs.