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Hola Grand Faro Los Cabos: Traveler Reviews

3.5 of 5
Blvd. San Jose s/n, Seccion Hotelera 1 Zona Fonatur, San Jose del Cabo 23400, Mexico
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Hola Grand Faro Los Cabos
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942 reviews from our community

Traveler rating
    338
    363
    133
    71
    37
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Families
232
 
Couples
349
 
Solo
19
 
Business
33
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lake Forest, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great trip on a great deal”
4 of 5 stars Reviewed November 17, 2012

My wife and I had to cancel on our extended family trip (endurocations, as my family calls them) in May due to some work scheduling, so we decided to try something new, all inclusive. We have stayed at a similar resort in Playa Del Carmen for our honeymoon, but had opted out of some of the all inclusive parts. So we are not total virgins to this type of resort, but it is not our normal type of vacation. Now that you have a bead on where I am coming from, you can read this review more accurately I think.

Bottom line, if you are a demanding, impatient person with a closed mind and hate mexican food, you probably won't like it. If you are at all reasonable, you will like it. Please read the full review.

A large push for this vacation was a livingsocial.com deal that we had seen. For 4 nights/5 day stay at the Hola Grand Faro in San Jose de los Cabos, all inclusive, it was only $699 for two (also two children free, but we left our one son with grandma for the ultimate anniversary getaway). About half the normal price, as I understand it. Plus I had a BOGO for airfare.

The Room-
A great ocean view, room 3519, its a single king bed room with ample space and a nice balcony on the 5th floor. Bed was a little firm, but that is really a subjective thing. Room service was quick and the cleaning staff was very respectful of our personal belongings. They also stock the room with ample bottled water, even one in the bathroom for brushing your teeth. Side note - all the water served at the resort is from a bottle (they just put it in a jug to pour at your table). A/C worked great.

The Resort -
It was not overdone and not shotty either, I thought it was a perfect mix of luxury and the fact that you are no longer in the USA. The pools were a bit chilly, warmed only by the sun which was mostly hidden by clouds during out stay, and very clean. Swim up bar, freshwater pools, saltwater endless pool, spas, etc. It was not lacking. We spent most of the time lounging around in the pool area.

There are Moths at the resort, but they never bothered us, clinging mostly to the walls. And not in our room.

The fitness center was great and never crowded, there were plenty of machines to exercise on and the A/C was cranked for a comfortable workout.

There is tennis, racquetball and some other activities available, but we did not participate in those.

The Beach-
It was oceanfront and the beach was great for lounging or walking. The water was easily in the low 80s and during our trip, the surf was not too big and we were able to enjoy ocean swimming. The resort does have a flag warning system (similar to so cal where I am from) to warn you of the ocean conditions. The beach and water were extremely clean, cleaner than most US beaches I have been to. There is the standard hoard of trinket salesmen standing in white clothes on the beach, just outside the resorts flag boards in the sand, but they were respectful when told "no, gracias." The resort appears to have an agreement with them to stay out of the way.

The Food-
I saw a lot of conflicting reviews on this prior to purchasing the deal, but I was delighted upon arrival. We traveled during the off season (early November). The only place that was not open during our trip was the Sky Bar, because the elevator had recently broke and was under reconstruction.

THE MAJOR COMPLAINT I SAW PRIOR TO ARRIVAL WAS THAT RESTAURANTS WERE NOT OPEN, OR FLIP FLOPPED DAYS. AN EASY WAY TO AVOID CONFUSION IS TO CALL THE RESORT AND JUST ASK, OR ASK WHEN YOU ARRIVE WHICH ONES ARE OPEN AND WHEN.

The mexican restaurant Jicamas was open every night from 6:30-10:30 and had a rotating menu with plenty of options. You don't always need reservations, but its best to. Its very simple, just call the front desk on the day you want to eat. Since the lunch place was open late we decided to eat dinner later, we were one of 4 couples each night. The italian place Glondola was only closed Sunday/Monday night - this was some great food, the best at the resort. The Albatros buffet was open every night, but we only ate there once, its food was average.

The Acuario bar was a big hit after dinner for the people at the resort, they don't serve food, but do have an endless supply of drinks and the hotel staff also runs fun games or events there around 8pm nightly.

Las Olas was a wonderful buffet for breakfast (open 7-10:30am), the food can be a bit cultural, but then again you are in Mexico. But there was still, french toast, omelets, and pancakes, plus about 50 other things to eat.

The lunch buffet at Las Olas (open 1-4:30pm) was pretty much the same every day, but offered good variety, but I would say pretty average as far as taste.

The poolside buffet for lunch was really lacking and more of a kids menu, with burgers, hotdogs, fries, and the like. And the food was maybe on the low side of average for taste, this was probably my biggest complaint, but given the other options, it didn't dent my review too much.

Alcoholic and non-alcoholic drinks were available pool side with pretty attentive staff always roaming the area.

The Staff-
Absolutely no problems with the staff. Attentive and expedient always.

Misc-
We had our pictures taken at the resort by the resort photographer. Pictures were about $15 each. This was the only time anyone approached us on resort property to sell us something. And we actually bought it, he was very respectful.

There were a lot of Moths at night time, always on the walls and never attacking us or flying into us. I thought they were cool to look at. Some were larger than birds, no joke.

Overall-
The lunch portion was a bit lacking, but it was compensated for in other areas. This is an above average resort for the average person. If you are the top 1%, maybe go somewhere else, so your review does not impact average people trying to make a simple destination decision.

This is not a top of the line resort, evident by the standard price of a room. I believe you get what you pay for here, it is above average. Since I had a deal, it was beyond expectation.

Room Tip: Ocean View, top floor, at the end of the hall by the elevators
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask PeterFulks about Hola Grand Faro Los Cabos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
58 helpful votes 58 helpful votes
“t's what I needed.”
5 of 5 stars Reviewed November 17, 2012

I came to this beautiful city for pleasure. I was working in Mexico City and I decided to travel to this town to relax and enjoy the beautiful views from this country. Excellent hotel, very good service from the staff, and reasonable prices.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Morris F about Hola Grand Faro Los Cabos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Great pools, staff are super!”
4 of 5 stars Reviewed November 17, 2012

Bought a 5 night stay on Groupon for September 2012. Hotel room in Sol tower was roomy, clean, bed was comfy, great ocean view. All 3 pools were very nice, hotel wasn't crowded so we had very attentive poolside and dining service.
The all inclusive package was a deal: the buffet meals were good. Snacks by the pool ok, and poolside bar always staffed.
We would have given the hotel a full five star rating for our stay, however we experienced 2 disappointments, one being the fancy dinner restaurants. Not so great food, more like Olive Garden quality in the Italian restaurant. But hey, if you like Olive Garden, you'll love the restaurant! And the Mexican restaurant food was just Ok.
Also the gym was torn up, open air with construction next door, and equipment is old.
Overall, we would consider a return stay, due to the nice pools, great Sol tower rooms, super staff, and the easy access to public transportation into Town.

Room Tip: Sol tower,ocean front is the best!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask bizziemother about Hola Grand Faro Los Cabos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baker city
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“perfect vacation”
4 of 5 stars Reviewed November 14, 2012

This was our first mexico trip for my husband and i. I spent seven months looking at resorts and reading reviews till i drove myself crazy trying to make a decision. We dont have alot of money and have been saving for two years for this I wonted it to be perfect. My choice was stay at five star resort for three or four days and have a no ocean view or stay at a three or four star with ocean front room and stay seven days.We picked the Hola because of prices and reviews. We were not sorry at all. We booked beach front room and was upgraded to beach front corner room. The view was the best.The room was very nice and the staff was the greatest. We had a great time and cant wait to go back.It was quiet and relaxing. We didnt wont alot of partien and lound music and this was perfect.Go and see for yourself you will love it

Room Tip: Get the beach front room it is worth it
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask vacationdoggie about Hola Grand Faro Los Cabos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
7 helpful votes 7 helpful votes
“Great All Inclusive”
4 of 5 stars Reviewed November 12, 2012

I read a lot of reviews before going and almost changed resorts because of it. We've been to A.I.'s before in Mexico. This location stacks up with the best. We were there Nov 1 - Nov 8.

Food: Best food we've had at an AI. We ate at one of the two a la carte restaurants most night (there is no limit, just make a reservation the day of). The dinner buffet location changes so make sure you don't miss it when it's at the beach location.

Rooms: Very clean. Room service was usually late afternoon (5p) but you can call for earlier if you want. We slept with patio door open unless neighborhood music was too loud. AC unit was sometimes too loud to sleep.

Bars: Alcohol was hit or miss. Apple Martini's the first night but never again. Sometimes Hornitos Tequila and Tanqueray Gin and other times generics. Pool bar opens at 11a. That's later than other resorts we've been to. Tip: Order 4 cervezas with limes the afternoon before through room service (with fries) and keep in refrigerator for your pre-pool-bar pleasure. Poolside service was great. Very helpful servers and they'll even help at the beach locations. Lobby bar is fair. Bartenders not particularly happy to be there. Sky Bar was closed due to the elevator being broken for the 3 days it was supposed to be open. However, open on a Wednesday once fixed. Sky Bar was VERY fun! Bartenders were happy to be there and having a good time. Great view. Bring your own playlist to plug into the sound system. Dancing on bars, and general mayhem. Wish we could have done it more than the one night.

Property: Great size overall. Very well kept. Beach vendors on beach only and never too pushy. One time a resort guy chased off some vendors that were unsolicited.

Information: This is my biggest complaint. There is a written schedule of events including which restaurant will be open and what activities will occur, but it is a guideline at best. I think the a la carte was wrong more often than right. Activities either didn't occur or maybe at another time so we missed them. Front desk guy gave incorrect or incomplete info almost every time we asked. On the last night there we decided to look at the Sky Bar just to say we saw it (supposed to be closed), only to find it was open and awesome! No indication anywhere that it was open until the elevator opened at the bar. We lucked out but wondered how many guests missed it.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hola Grand Faro Los Cabos

Also Known As:
Hola Grand Faro Los Cabos Hotel
Hola Grand Faro Los Cabos Hotel San Jose Del Cabo
Crowne Plaza Los Cabos
Crown Plaza Los Cabos
Hola Grand Faro Los Cabos San Jose Del Cabo
Address: Blvd. San Jose s/n, Seccion Hotelera 1 Zona Fonatur, San Jose del Cabo 23400, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotels in San Jose del Cabo
#14 Romantic Hotels in San Jose del Cabo
#14 On the Beach Hotels in San Jose del Cabo
#16 Family Hotels in San Jose del Cabo
Price Range: $$
Hotel Class:3.5 star (3.5*)
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