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“Beautiful Resort!” 5 of 5 stars
Review of Hilton Los Cabos Beach & Golf Resort

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Hilton Los Cabos Beach & Golf Resort
4.0 of 5 Resort   |   Carretera Transpeninsular Km. 19.5, San Jose del Cabo 23447, Mexico   |  
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Special Rate
$169 (USD)
Ranked #2 of 39 hotels in San Jose del Cabo
Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“Beautiful Resort!”
5 of 5 stars Reviewed January 14, 2014

This was our first time to Cabo. We went Jan. 3-7, 2014. From the moment we landed until we were in our room at the Hilton was 55 mins. When we arrived we were offered a margarita and handed our keys and hotel information. We noticed that the resort was pretty full our 1st day due to all the extra lounge chairs they had around the property. But the rest of our days were not as busy and not as many chairs put out. We had a room on the 2nd floor, but it was full ocean front. It turned out to be beautiful! This hotel is on a very long, beautiful beach. We walked for hours in BOTH directions and never got to the end. We also saw whales right from our balcony. Food and drink were not cheap, but they were made well. Food was good and drinks were made perfectly. Everyone worked very hard and were always very nice.
We did an ATV tour with Cabo San Lucas Tours and whale watching with Whale Watch Cabo. Both were excellent and I would highly recommend these companies.
It took us 2 days to find the deli they have on property. This is on the 1st floor by the quiet pool. They have everything in there and was a daily trip for us.
We did take a taxi into Cabo, $25 each way. We were going to do the public bus (right across the street), but decided the extra $ was worth our time to just get there.
There is a company, right on the beach, that rents water fun things. They will even set up fishing and other site seeing boat trips, and have them pick you up right there on the beach.
We received breakfast voucher, but they do charge 25 peso just to use this voucher, and it's only the continental breakfast. You can pay a upgrade to receive the full buffet. I believe it was around $12 to do this.
It is amazing how much work they do at night. We would sit on our balcony and watch them move chairs around, take all cushions and pillows off the chairs, clean up the beach chairs, then every morning they will bring everything back out.
We will definitely be back!!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (545)
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English first
Buffalo, New York
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 14, 2014

Excellent customer service. All staff friendly and attentive without being intrusive. Our room was clean but a bit tired looking. In Cabo,so little time is spent in the room that it did not matter. Definitely recommend an Oceanview or Oceanfront room. Avoid the side of the hotel which faces the " all inclusive" resort next door. That is where reviews report the sewer smell. We had no problem in a room facing the ocean. We also enjoyed open doors at night, no bugs seen! We had good food at the restaurants but be aware that the steak house closes if the hotel is not at capacity. We really liked the quiet, clean beach. Easy commute via car or taxi into neighboring towns. Overall, was a great stay and we would return.

Room Tip: Oceanview or Oceanfront
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this review, January 16, 2014
Thank you for your review and all of your thoughtful comments. We are delighted that you found our service team friendly and attentive. Sleeping with the open doors in our oceanfront and oceanview rooms is a singular pleasure. We will look forward to your return visit. Thank you again.
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Grand Rapids, Michigan, United States
Top Contributor
97 reviews 97 reviews
27 hotel reviews
Reviews in 42 cities Reviews in 42 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 14, 2014

We so enjoy the Hilton Los Cabos & Beach Resort we came twice this year. Never having stayed at the holidays we weren't disappointed. Once again, service, food, sun was amazing.And the New Year's Eve Party was a smash!! We need to give shout outs to Paul at the bell stand. He was always ready to get our rental car and a gracious welcome from an evening out. Greg was always friendly at the gate as he carefully screened guest coming into the Hilton. One of our favorite waiters at La Vista was Edgar. Always a smile and quick to serve, even when the games were going on!! Poolside was an added bonus for service. Jose Ramon and Humberto were always there to help put towels on our chairs and assist in anything we might need. At breakfast we were warmly greeted by Angelica each day. She brightened our mornings and the buffet was consistently delicious. Our favorite alternative was the mango oatmeal. Healthy and delicious!! We were blessed to have an awesome concierge who booked restaurants and put up with our many changes. Pablo Elizondo worked his magic many times to find us just the right place to eat. Along side him was Carlos Ruvalcaba with a great smile and always willing to assist with dinner plans or places to shop. When we checked in or out at Reception or lost our keys, Dulce, Jorge and Yara were always ready to help. We also need to give a shout out to the Popsicle Man, Jorge who wears many hats. He was a pied piper as he went around the pool and enlisted youngsters to help him pass out popsicles. I also learned how to make a mean Pico de Gallo under Jorge's tutelage. Our daughter, Gabrielle enjoyed a last minute manicure with Ines. She was very gentle and attentive and took her time, not rushing even though they fit our daughter in. And we know this ship can't sail without it's captain, Tim Booth, the General Manager. The hotel reflects his desire to serve the guest and you can see why those that work for Tim have been there so long and do such a great job. Can't wait to be back later this year. Thanks all for a marvelous time in Cabo. See you soon!!

Room Tip: There isn't a bad room at the hilton. We were on the 6th floor overlooking the adult pool. Wonde...
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindale, Texas
1 review
5 of 5 stars Reviewed January 13, 2014

My husband & I stayed at the Hilton Los Cabos 12/31/13 - 1/7/14 for our 10th anniversary. Our flight arrived at 9 am on the 31st, so when we arrived at the hotel we did not expect them to have a room ready. Daniel ushered us into La Vista & we were able to enjoy the amazing views & our welcome margaritas as we filled out our paperwork. He generously took our bags to store as we planned to head into town for some shopping. However, as we were getting ready to leave we were informed that there was a room ready & we were taken to room 4021 (in our opinion the BEST room in the resort)......my husband's diamond level Hilton Honors status may have had something to do with this. ;-)

New Year's Eve there was an awesome party on the beach complete with dance floor, DJ, fire pits for roasting s'mores, sky lantern & fireworks. Other resorts up & down the beach did fireworks as well, so it was an incredible show.

We ate breakfast each morning at the buffet in El Meson. The continental breakfast was a part of our stay, and included pastries, cereals, fruit & yogurt. This was plenty of food. However, on some mornings we decided to upgrade for about $9 per person to include hot items like made to order omelets, scrambled eggs, bacon, sausage, salmon, etc.

During our stay we enjoyed an Ultimate Couples Getaway. The Spa & staff were incredible!!!

We split our time between the beach & the pools. My husband prefers the beach & said that the water was amazing. The rocks at the south end of the property make the beach swimmable. The staff at the pools are amazing!!! Arturo & Alejandro were our "go to guys" & were always ready with "mas tequila" & whatever sushi roll we wanted from La Barca.

Our FAVORITE part of the entire trip was watching the whales. Every morning we sat on our balcony, watched the sun rise over the ocean & watched the whales (no binoculars necessary).

Thank you Hilton Los Cabos for an AMAZING 10 yr Anniversary. We will most certainly be back!!!

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this review, January 16, 2014
Thank you so much for choosing our resort to celebrate your ten-year anniversary, as well as for being Hilton HHonors Diamond members. It is always a honor to play even a small part in making out guests' celebrations that much more special. So glad you enjoyed the New Year's Eve party as well as the Couples spa services. That is true indulgence. Thank you again for this wonderful review. We already anticipate your return.
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Wichita, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 13, 2014

My sister and I went on a girls getaway at Cabo San Lucas, and stayed at the Hilton. Awesome!! The grounds were beautiful, and the rooms as well. We checked in and they already had us ready and got us a drink and took us straight to our room. The entire staff during our stay was so attentive and courteous. We couldnt have asked for better.

I did get upset finding out from other travelers, there was a shuttle you could take for around $15 from the Airport to the Hilton and back. I inquired of this prior to our trip and was told there was none, and that a taxi was around $65 so we rented a car. Next time I will know.

The dining and bar was a little pricey at the Hotel so we did purchase beer elsewhere and took back with us along with food when we could. The Italian restaurant which has alot of rave reviews was alright. Appetizers great but my main course not so much. It was Lasagne and tasted as if they used just Tomato paste and did not dilute it. Otherwise no complaints with food. Will look forward to coming back someday.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 11, 2014

Stayed here for 4 nights and it was a great stay. The room was very nice and had a nice view over the pool area. Housekeeping staff made us a different towel animal everyday we were there, how awesome is that? The pool area was decent in size, and we had the cabanas some days and just lounge chairs on other days. The pool wait staff were excellent and service was delivered promptly. We had breakfast everyday in the hotel and the buffet spread was quite good. There were hot iems in addition to the continental spread and there were there were new items everyday so it wasn't boring. We didn't go the beach as it looked average and we also knew that this stretch of beach in front of the hotel was not the best so it wasn't an issue for us. We would be back and would recommend this place.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this review, January 16, 2014
Thank you for your review and recommendation. We are very happy to learn that you so thoroughly enjoyed your stay. Our entire poolside team will appreciate your comments - as the epicenter of the resort for many guests, we take our poolside service very seriously. Glad you enjoyed the towel animals as well. That is always fun. Thank you again for the review.
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San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 11, 2014

My husband and I booked a 4 night stay at the Hilton for last week. I spent a lot of time looking at Trip Advisor reviews before deciding on the Hilton. We stayed at Zoetry Casa Del Mar last time we were in Cabo, and after our stay at the Hilton, agreed that we should have gone there instead. The room we were given was 4076, which had views of a ditch and the resort next door. Rather than waking up to the smell of the salty ocean air, we were greeted with a strong sewer smell. We went to the front desk and spoke to gentleman, who offered no help. We asked to speak to his manager, his name was Cesar. We told him about the issue and he said, "This is the first time anyone has ever complained of such a smell." Obviously, per 2 other reviews I've now seen on Trip Advisor, this is a lie. We told him that we mostly noticed the smell in the morning, but it was there and could we please move to another room to see if that helped. Again he told us he had never had such a complaint, which, in my world, implies that we are lying. He told us there were no other rooms available (we also asked for a room with an ocean view) and to come back the next day and speak with his manager Cristian. FYI, the hotel was not busy at all. There is no possible way that there were no available rooms on the other side of the building. The next day, I was hoping that his manager would reach out to us, as a good manager with customer service skills, would do. Not a word. We went back to the front desk and asked for Cristian (not sure on spelling). Cristian was well aware of our conversation with Cesar and also said, "You are the first guests we've had who have mentioned any sewer smell." Nice, thanks again for implying that we are crazy and not telling the truth. After MUCH prodding and negotiation, he FINALLY agreed to move us to another room, on the other side of the building. He wanted to charge us an upgrade fee as our current room had a partial ocean view and we asked to be moved to the other side of the building that had more of an ocean view. I was outraged. I said, "We are spending a lot of money here for accommodations and food/drink. I think we should expect better service and a room that doesn't smell like poo!" This is honestly the worst service I have ever received. Does the Hilton Los Cabos care about repeat business? That's not the feeling I got. I would never recommend this property to any friends after the way we were treated. This is a shame because the grounds are beautiful. The second room we were given did not have a sewer smell (it was facing the infinity pool) but it did have hundreds of bugs on the desk. I didn't even mention this to the front desk, as I'm sure I was "just imagining" the bugs.

A few positives: Carlos, who helps bring your bags to your room is wonderful and so is Gerardo. He saw us walking to the bus stop and offered to give us a ride in the golf cart and also gave us recommendations on where to eat. Pablo in the concierge is great as well. I think the managers at the resort can learn a thing or two about service from their employees. The staff at the restaurant, El Meson, is great as well.

Room Tip: Don't stay on the side looking towards the Melia Resort
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this review, January 14, 2014
Thank you for taking some time to review your stay with us. Of course, we are deeply concerned to hear of the issues you describe and would certainly not want any guest to leave our resort with this sort of impression. We pride ourselves on delivering the utmost in customer service at each and every interaction – so we are very disappointed that you felt you received anything less. We are pleased that Carlos, Gerardo, Pablo and the El Meson team were able to make your stay more enjoyable, but would appreciate the opportunity to discuss these matters with you further, if you would please contact the resort directly at enjoy.loscabos@hilton.com. Thank you again for bringing these matters to our attention and we look forward to changing your mind about our resort.
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Additional Information about Hilton Los Cabos Beach & Golf Resort

Address: Carretera Transpeninsular Km. 19.5, San Jose del Cabo 23447, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in San Jose del Cabo
#2 On the Beach Hotel in San Jose del Cabo
#2 Luxury Hotel in San Jose del Cabo
#2 Business Hotel in San Jose del Cabo
#2 Spa Hotel in San Jose del Cabo
#2 Romantic Hotel in San Jose del Cabo
#2 Top resorts Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Los Cabos Beach & Golf Resort 4*
Official Description (provided by the hotel):
The Hilton Los Cabos Beach & Golf Resort offers one of the few swimmable beaches in Los Cabos and a variety of both lively and leisurely activities for guests to enjoy. The hotel was designed to reflect the rich Spanish heritage of Mexico, featuring tiled roofs and a hacienda courtyard featuring a large, elevated, cascading pond exemplifies its relaxed ambience. Guestrooms feature colorful textures, hand-hewn treatments and exquisite furnishings, Italian-marble bathrooms feature rainfall showerheads and separate oversized bathtubs. ... more   less 
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Also Known As:
Hilton Los Cabos Beach & Golf Hotel San Jose Del Cabo
Hilton Los Cabos Beach And Golf Resort
Hilton San Jose Del Cabo
Hilton Los Cabos Beach Resort
San Jose Del Cabo Hilton
Hilton Cabo
Hilton Los Cabos Beach & Golf Resort San Jose Del Cabo

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