Loved our stay--so glad we listened to all those other reviews where they said "it's almost as nice as the Cabo Hilton..." It's also the only beach where you can safely get in the water. We thought what better place to try Cabo!
We did walk down to the Secrets resort we had once considered, and were so glad we did not choose that over the Hilton. Initially we were looking for an all inclusive, non-kid atmosphere (have em, love em, just wanted peace and quiet for our vacay). The Secrets was so dull, boring, devoid of charm or atmosphere. Maybe the food is included, but it is NOT worth the lack of ambiance or facilities.
Being at the Cabo Hilton reminded me of resorts in Hawaii--open air check in, well appointed and maintained grounds. The staff practically outnumbered the guests when we arrived. You will not want for anything--except maybe morning coffee in your room.
Here's my rundown. All in all, great trip--will go back for sure.
Positives-in no particular order:
Room--handsomely appointed and clean. We upgraded to the oceanfront king which was on a ground floor on the northern wing--directly facing the ocean--ahhh. Dark curtains kept the light out. Our room was very very quiet.
Housekeeping--wow! 3 times per day and never ever a single knock or loud "HOUSEKEEPING!" from the hall that would wake all guests on the corridor. Seriously, I think they have a motion detector that knows when you leave! Plenty of towels, nice toiletries, room safe, great sitting area, huge triple closet with built in shelves. Everything was SO clean--all the time. Wow! I was HAPPY to tip our housekeepers because they really worked hard.
Fridge! Had an enormous fridge delivered to the room on check in--he was there with it in about 10 minutes. Used it to keep water, beer, gatorade, and some cheese...Thanks to the Costco and Walmart!
Lobby restaurant/bar--Great find--you can order ANYTHING from the property at the lobby bar which is also a restaurant--it won't be on the menu, but you can just ask for whatever is on any menu on property, including room service items. They mostly tout their two main restaurants, but we discovered we liked this relaxed atmosphere more. We are vegetarians and there wasn't much to be had at their Italian or Mexican restaurants which are also very expensive. (The bruschetta is literally one piece--yikes). We learned we could get pizzas, guac/salsa platters, and veggie burgers at the bar restaurant which has an amazing open terrace overlooking the ocean and pools. Saw others getting hamburgers here.
Workout room -- large and very well appointed for a hotel. Many guests using it, but it was never too crowded. An attendant offers water bottles and cleans the machines.
Pool--we lived here. The main infinity pool was our favorite. Loved the bar and kudos to Julio the bartender. They don't really advertise this enough but you will see these tall plastic cups with drinks at the pool. You pay a mint the first time, but you get very cheap refills for the rest of your stay. Our regret was that we didn't discover on day 1. Try Julio's Miami Vice!!! Half Pina Colada, half Strawberry Daiquiri--sigh.
Go before the second week of June if you don't want a lot of loud screaming kids. If you bring kids and want playmates, go after June 7th! I was appalled that parents let kids yell at the top of their lungs--it's not the neighborhood pool--it's other people's perhaps one and only vacation for the year folks, so don't take a vacation from being a parent--try some quieter voices--ahem. And don't save chairs for kids who are never in them--share yours instead for the 10 minutes they eat their lunch. It was very quiet up until June 7th--lots of couples and weddings. Perhaps Hilton would install some kiddie slides at the other hardly used pool...hint hint.
Another poster mentioned same sex couples. Yes there were some pairs of same sex individuals together, but they did nothing to indicate whether they were couples or siblings, any more than we did. Did not see any PDA issues with people there (nor would it have bothered me in the least.) It is a very VERY welcoming hotel--do not be put off by that comment. I think my gay and straight friends, singles and couples, would all feel very welcome here. We met many groups of single people in for some weddings and they were having fun, so you don't have to be paired off to enjoy this place.
Rent a car--we were so glad we did. Cheaper than airport transportation for pete's sake, and we had the freedom to go to both towns easily. Valet parking is fast and free. There is parking for 150 pesos in town at the mall (buck fifty).
Huge cabinet of books to read if you see Jorge of the Jungle (ie, the pool concierge) by the towel station. I thought I'd buy one at Costco, till I saw they were all in Spanish--duh. So glad we asked him if they had more than was just on the pool cart--he's loaded with books! Also he has games and toys so don't buy pool noodles and things till you visit him--people don't take them home so he recycles them.
Wishes/Feedback for Hilton...
• Offer free internet instead of the nickel and dime routine of $10/day. C'mon already. Every reviewer says it, and it's true. (You're not keeping up with the Hampton Inn's of the world :)
• Free morning coffee (!!!!!!!) Did not like the trek all the way to the basement convenience store that only opens at 7am and then paying Starbucks prices... At least have some coffee for the room. If you won't do that, then put some in the lobby. So many Americans, so little coffee!
• Convert pesos to dollars for guests, or get a second ATM that dispenses dollars.
• Have more vegetarian options available please.
• Make the continental breakfast less costly. Because there are so many using coupons, it is the first thing they will ask you when you go for breakfast. They do an outstanding job with this meal, but seriously, the continental is 260 pesos ($21 USD)--a lot for a bowl of cereal and a cup of coffee. We chumps not high in the Hilton system subsidize the couponers apparently. Maybe, make a $10 Continental breakfast, and then charge more for the hot items. Made us feel like second class citizens because we were practically the only ones without coupons--we do not travel in our jobs so we do not have all the zillions of diamond platinum Hiltonium points. Or at least get a breakfast in your rate--consider how much they charge. They do a great job with it. Rant over.
• Could use some additional wall plugs in easier to reach locations, but that's a very small suggestion.
* Could you offer a few more television stations in English or at least get closed captioning set up? Seemed to me that the bulk of the guests were English speaking--didn't hear any other languages. But most all of the tv channels were in Spanish. I know there are English stations because we watched the playoffs in the bar.
* Finally--question: why are your front desk folks not nearly as nice as everyone else on the property? Not rude, but not very friendly or helpful. They seem... weary. Everyone else has clearly been well schooled to offer an outstanding customer service, so what happened to the front desk folks? Did they miss the class? The car porters, maids, waiters...all outshine them in attitude.
For the best ocean views, get rooms on the very end of the wings facing the ocean--the rest are on a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.