What makes this resort fantastic is the staff! It all started when we checked in with Aurturo, amazing customer service. I came here with my 70 yr old mom and my 2.5 yr old daughter. He accommodated us with a king size bed and a single bed as well. The room is clean, bathroom is is all tile with a soaker tub, beds are so comfortable! House keeping does a great job everyday with our room, our shoes are put away, water bottles refilled, really can't say enough how hard the employees work here, long long hours. Whoever writes a bad review about staff.. All I can say is you get what you put out, we are always very Polite and grateful.. Maybe that's why we get great service on return.
We were on the top floor oceanfront and worth every penny!! Rooms 3315-3318 are awesome! ( although no elevators, I'd stay on first floor with children, but my mom wanted top floor, after day 1 she was ready to move to bottom)
The kids club is great! From 4 months on you can leave your child, Eva and Suzana are so kind and fun! Too bad my daughter just wanted to stay with us in the pool all the time.
The food at La terraza was awesome! Omy! The shrimp and fish dishes were the best, again not to mention Victor the waiter! Just so accommodating and kind. One suggestion I have is to tip graciously, the staff works so hard, I couldn't do what they do! Specially in the heat we had! Sweating like crazy! I know they are used to it but wow... Tip when you receive good service it's very Appreciated but never expected.
The Japanese restaurant.. Was ok, we are from Vancouver... So
We just had the stir fry, stayed always from sushi.. Glad we did, haven't heard great things about it here.
The ocean was so nice! Refreshing! I went in with my daughter, just have to be aware with the waves and currents.
Now to say a few things they could work on..
1. The pool was too warm, we did have very warm weather but the pool was just too warm.
2. Las palapas food... Is ok. Main complaint there is the amount of flies sitting on the food. Was not very appealing.
3. If I Come with my daughter again, since she doesn't enjoy the kids club too much at this age if go to a resort with a water park.. Cause that's what she really enjoys...
Location is far away from both cabos and San Jose, $30 can ride... Each way. If you want to party stay closer to Los cabos..
I'd stay at this resort again, probably if I came with my husband.. To relax and do nothing!
Great resort, happy we came:)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear user Crocs3131:
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We appreciate that you have given the task of dedicating part of your time to share your experiences with other travelers through this media.
It gives us great pleasure to know that you had wonderful experiences during your stay at Melia Cabo Real, your perceptions with regards to our services helps us to improve and maintain the level of service that distinguishes the Melia Hotels
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I am at your service for any future requirements as we expect you back at the hotel and trust to have the opportunity to overcome your expectations with the passion for service that is characteristic of the Melia Hotels.
Guest Experience Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.