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“No Elevadors No Ramps ?????” 3 of 5 stars
Review of Melia Cabo Real All-Inclusive Beach & Golf Resort

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Melia Cabo Real All-Inclusive Beach & Golf Resort
3.5 of 5 Resort (All-Inclusive)   |   Transpeninsular Km 19.5 | Sector 5, San Jose del Cabo 23410, Mexico   |  
Hotel website
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Hotel amenities
Special Offer
up to -15% MeliáRewards
Ranked #20 of 37 Hotels in San Jose del Cabo
Guadalajara, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
“No Elevadors No Ramps ?????”
3 of 5 stars Reviewed August 28, 2013

Just got back from a 5 day 4 night stay at Melia Cabo Real and from the day of our arrival the elevators were not working, we saw families with a wheelchair carry them up and down stairs, we ourself had to carry a pretty large stroller for our baby 3 up and down 3 floors daily. NO RAMPS TO GET TO THE LOBBY either? come on!!! This was supposed to be a 5 star hotel !!!

The good thing about the hotel is their food and quality drinks which are only serve after 6 pm till 1 am. Before that you will be getting cheap tequila, ron, vodka and of course whisky bottles that cost 10 usd in at any walmart.

The Rooms are OK nothin great I´ve stayed in similar hotels that I would rather recommend than this one. The mini bar only has 4 bottled waters and 3 sodas.

Staff is very friendly they make every effort to help but they never fixed the elevators.

The Beach is gr8 but not to safe to swim at, this is no fault of the hotel, in the whole area its probably the safest to swim at.

Room Tip: If you have someone with a wheelchair or Strollers dont stay here!!!
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliacaboreal, Guest Experience Manager at Melia Cabo Real All-Inclusive Beach & Golf Resort, responded to this review, August 30, 2013
Dear User Omar A:

We appreciate that you have given the task of dedicating part of your time to share your comments with other travelers through this media.

We thank you for trusting us and for your insights that helps us improve our customer service day after day , we regret that your stay did not turn out as you hoped it would., if you send a email to mexperience@meliacaboreal.com we will respond to your comments as soon as possible.

Regards.

Guest Experience Manager.
@ mexperience@meliacaboreal.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,121 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (454)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 22, 2013

Actually, it was my first time in mexico. We arrived to the resort. The customer sevice from RAUL was the WoW surprise effect. Then the check in was smooth and friendly. With no exception: from the gate people, to the front desk, to the convenience store lady to the swimming pool staff to the bar people .. The service is top notch! I couldn't ask for better. The food is delicious and different everyday. Hygien seems like it is a priority for the hotel .. It's super super clean anywhere you go. Since minute one you will build good relationships with the serers, doorman, front desk, entertainers, guests ...! Raul, and EDOUARDO made our stay memorable :) eduardo was looking after us and our drinks and made sure we were taken care of everywhere. He is the best :) the only thing that i really didnt like in the resort was 2 things: Entertainent sucked :( and the bar closes at 1 am :( but we managed to approach lots of people and made friends and decided to go to towm and have fun after 1. The town is reaaaallyyy safe. And there lots of things to do there. Especially the Medano beach area. Melia Cabo Real staff, service & beach made our stay a dream :) and we wanna come back ar least twice a year. OH BEFORE I FORGET: DO NOT USE THOSE PEOPLE ON THE BEACH THAT RENT SEA DOOS, KAYAKS, .. At the melia cabo real resort. THEY ARE THIEVES. They stole my american money and couldn't do a thing. They will take your money and not do anything about it. I talked to the resort manager about it and she really did wverything to help me out .. But i preferred to not do anything about it. Anyway, i recommend this place to angbody: single, married, friends travelling together, and you will make tones of friends out there .. ! By the way : there is no more zip line, no more wall climbing. But who cares .. There is sun, goood people, water, music, tones of friends to make, ... Thanks MELIA CABO REAL FOR EVERYTHING. Lots of love from FORT MCMURRAY ALBERTA CANADA -kaina- see you soooooooon ;)

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliacaboreal, Guest Experience Manager at Melia Cabo Real All-Inclusive Beach & Golf Resort, responded to this review, August 30, 2013
Dear User QualityMatter:

We appreciate that you have given the task of dedicating part of your time to share your experiences with other travelers through this media.

It gives us great pleasure to know that you had wonderful experiences during your stay at Melia Cabo Real, your perceptions with regards to our services helps us to improve and maintain the level of service that distinguishes the Melia Hotels

Your comments will be transmitted to the all those who helped build your memorable experiences.

I am at your service for any future requirements as we expect you back at the hotel and trust to have the opportunity to overcome your expectations with the passion for service that is characteristic of the Melia Hotels.


Regards .

Guest Experience Manager.
@ mexperience@meliacaboreal.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California City, California
1 review
3 of 5 stars Reviewed August 22, 2013

hotel is ok, nothing exciting. staff was very friendly that offset some of the short comings in this resort.

This resort was advertised as kids friendly - there is only one working lift in the corner for the whole resort, it is pain in the neck to carry the stroller everytime we leave the room. Mind you there is no ramp, but tons of steps as the resort sits in a hill - what a clever design. It need some basic upgrades soon.

Food was ok, drinks are good.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliacaboreal, Guest Experience Manager at Melia Cabo Real All-Inclusive Beach & Golf Resort, responded to this review, September 4, 2013
Dear User Sunhantan R:

We appreciate that you have given the task of dedicating part of your time to share your comments with other travelers through this media.

We thank you for trusting us and for your insights that helps us improve our customer service day after day , we regret that your stay did not turn out as you hoped it would., if you send a email to mexperience@meliacaboreal.com we will respond to your comments as soon as possible.

Regards.

Guest Experience Manager.
@ mexperience@meliacaboreal.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 22, 2013

We spent the first week of August at MCR. They are the only resort in the entire Cabo area who have a swimmable beach, and that's why we choose to stay here. The food was very good, worth trying all restaurants. The service was great, friendly and clean. The evening show entertainment was terrible!!! It needs extreme improvement ASAP!!! The entertainer was so unorganized=no gifts for kids who won contest on the stage. The show organization=0, very clumsy, most of the time he and his assistant did not know what they were doing. Boring to death, except Mexican night show. We were falling off the chairs laughing because they sucked at it so good. Since they don't offer rock-climbing wall and zip-lining anymore, they should definitely set up some fun waterslides and more water activities for kids all ages to keep them entertained.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliacaboreal, Guest Experience Manager at Melia Cabo Real All-Inclusive Beach & Golf Resort, responded to this review, August 30, 2013
Dear Nina M

We appreciate that you have given the task of dedicating part of your time to share your experiences with other travelers through this media.

It gives us great pleasure to know that you had overall a good experience during your stay at Melia Cabo Real, your perceptions with regards to our services helps us to improve and maintain the level of service that distinguishes the Melia Hotels

Your comments will be transmitted to the all those who helped build your memorable experiences.

I am at your service for any future requirements as we expect you back at the hotel and trust to have the opportunity to overcome your expectations with the passion for service that is characteristic of the Melia Hotels.


Regards .

Guest Experience Manager.
@ mexperience@meliacaboreal.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2013

This place was absolutely amazing. I spent a long weekend there with my daughter and we had an excellent time! The front desk staff were incredible, especially Mario and Mauricio Martinez. Also the front desk manager (I can't remember his name) was so friendly and always eager and willing to help us with anything we needed. The tour coordinator was also great. He recommended a tour for us that my daughter and I absolutely loved.

Our room was superb. Impeccably clean. Only thing is you are going to want to keep the A/C running nonstop. Otherwise, it gets very hot and very humid very fast.

The food was outstanding and service was top notch. Marco Nunez, Sergio (afternoon/evening staff, and Jesus (afternoon/evening staff) were excellent. We were even able to order specially made items for dinner! We mainly at La Palapa and wish we could have stayed longer and enjoyed more meals there.

The beach was great. The hotel warns of jellyfish, but we didn't see a single one. The water was lovely and warm and great for taking a dip. The pool area was good too, although we mainly spent our time at the beach. A special thank you to David in towel service, who always made sure we were comfortable and went to any length to ensure it.

Overall, a great place. Can't wait to go back.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliacaboreal, Guest Experience Manager at Melia Cabo Real All-Inclusive Beach & Golf Resort, responded to this review, August 20, 2013
Dear User Pperez12

We appreciate that you have given the task of dedicating part of your time to share your experiences with other travelers through this media.

It gives us great pleasure to know that you had wonderful experiences during your stay at Melia Cabo Real, your perceptions with regards to our services helps us to improve and maintain the level of service that distinguishes the Melia Hotels

Your comments will be transmitted to the all those who helped build your memorable experiences.

I am at your service for any future requirements as we expect you back at the hotel and trust to have the opportunity to overcome your expectations with the passion for service that is characteristic of the Melia Hotels.


Regards .

Guest Experience Manager.
@ mexperience@meliacaboreal.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 18, 2013

The Good: All the restaurant and bar folks make your stay very pleasurable, they truly save the day. Jose at the pool bar and Eduardo in the lobby bar went out of their way to make sure we had the best experience. They made the difference in this trip. Overall pool area was pretty good. Nice swimmable beach for the little ones.

The Bad: Food quality sub standard and overall hotel facilities need some TLC. The japanese restaurant's A/C was not working at night, not such a good experience having dinner while hot air is blowing, the other specialty restaurant is ok. The crew was very good though and they knew the AC was an inconvenience but could do nothing about it. Complete overhaul needed for the building. We had a $200 credit and were never told at checkin how to use it, all seems like a marketing trick. Entertainment was ok, DJ played good music. The lobby area needs more fans during the evenings.

The Ugly: from the front desk, ARNOLDO, the espanolito dubbed the "No Man" could not say yes to one single request, from not wanting to receive the towels to not helping with wifi, his lack of customer service focus was unbelievable, seems his training was on how NOT to make it happen for the guests. In the past, Melia was synonymous with consistent quality and people, not anymore. Not sure what the spaniards are thinking by not investing and having the quality they had 20+ years ago, no wonder the other chains like RIU, Iberostar, princess, etc.. are kicking their rear. We're not spending another dollar at a Melia property.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliacaboreal, Guest Experience Manager at Melia Cabo Real All-Inclusive Beach & Golf Resort, responded to this review, August 19, 2013
Dear User FJQ2001:

We appreciate that you have given the task of dedicating part of your time to share your comments with other travelers through this media.

We thank you for trusting us and for your insights that helps us improve our customer service day after day , we regret that your stay did not turn out as you hoped it would., if you send a email to mexperience@meliacaboreal.com we will respond to your comments as soon as possible.

Regards.

Guest Experience Manager.
@ mexperience@meliacaboreal.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MEXICO
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2013

It was a great staying! Everyone, all staff members are very kind and friendly.
It is a beautiful hotel, with superb food all day long. We love all the restaurants, they have 4 of them, the quality and flavor is undenying.
They plan sports and fun activities and encourage everybody to participate. You can go with your family, but also very suitable for couples and traveling alone.
Wonderful venue, the rooms are modern, incredible bed and amazing view!
As I said, the service is excellent, in all areas. I was able to send my boarding passes to the front desk e-mail and they print it for me. Front desk was fast and helpful always.
We enjoyed so much being there, the sea, the pool, the food, the activities and everything; we skipped some of the tours we thought we will do, but we will certainly come back to the hotel and probably do them the next time.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliacaboreal, Guest Experience Manager at Melia Cabo Real All-Inclusive Beach & Golf Resort, responded to this review, August 19, 2013
Dear User SBMMEXICO:


We appreciate that you have given the task of dedicating part of your time to share your experiences with other travelers through this media.

It gives us great pleasure to know that you had wonderful experiences during your stay at Melia Cabo Real, your perceptions with regards to our services helps us to improve and maintain the level of service that distinguishes the Melia Hotels

Your comments will be transmitted to the all those who helped build your memorable experiences.

I am at your service for any future requirements as we expect you back at the hotel and trust to have the opportunity to overcome your expectations with the passion for service that is characteristic of the Melia Hotels.


Regards .

Guest Experience Manager.
@ mexperience@meliacaboreal.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Cabo Real All-Inclusive Beach & Golf Resort

Address: Transpeninsular Km 19.5 | Sector 5, San Jose del Cabo 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#8 Top resorts Hotel in San Jose del Cabo
#11 Family Hotel in San Jose del Cabo
#13 On the Beach Hotel in San Jose del Cabo
#15 Spa Hotel in San Jose del Cabo
#16 Romantic Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Melia Cabo Real All-Inclusive Beach & Golf Resort 3.5*
Number of rooms: 305
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Also Known As:
Melia Cabo Real All-Inclusive Beach And Golf Resort
Melia Cabo Real All-Inclusive Beach & Golf Hotel Cabo San Lucas
Melia Cabo San Lucas
Cabo San Lucas Melia
Melia Cabo Real Beach Resort
Melia Cabo Real All-Inclusive Beach & Golf Resort Los Cabos/San Jose Del Cabo

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