We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Heaven” 4 of 5 stars
Review of One & Only Palmilla Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added One & Only Palmilla Resort to your Saves list
One & Only Palmilla Resort
5.0 of 5 Resort   |   Km 7.5 Carr. Transpeninsular, San Jose del Cabo 23400, Mexico   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Stay 4 Pay 3
Ranked #3 of 39 Hotels in San Jose del Cabo
Certificate of Excellence
Munich, Germany
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Heaven”
4 of 5 stars Reviewed July 22, 2014

One of the most beautiful resorts in a very special location. The staff is extremely (family) friendly.
Food at Market is outstanding but highly priced.
We went three summers in a row and all the family wants is going back.
Resort only needs a bit more maintenance to stay up to date.

Stayed August 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Manager at One & Only Palmilla Resort, responded to this review, July 30, 2014
Dear Valued Guest,

Thank you for taking the time to review your experiences at One&Only Palmilla. It’s wonderful to know your family has found a resort that everyone loves, and we hope to continue welcoming you back for years to come. As you mentioned, One&Only has a reputation for providing guests with personalized, genuine attention around the clock. Our carefully trained staff and butlers welcome the opportunity to go above and beyond in pursuit of your satisfaction.

Lastly, we appreciate your feedback, we are always thinking in new ways to improve and update the guest experience. Until next time, please do not hesitate to get in touch if we can be of service.


Antonio Bugarin
Hotel Manager
One&Only Palmilla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

909 reviews from our community

Traveler rating
    731
    89
    48
    27
    14
See reviews for
165
494
12
39
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 19, 2014 via mobile

Stayed here many of times. Won't be back all they want is your $$$$ service has went down hill pools are run down rooms and bathrooms have paint peeling off check on top of bed and painting dust all over. Did not give us the room until 5 pm and want you out right at 12 they even come to room like vultures moving your bags if your not ready and wanting $$$ tips. We could fly to New York first class and have dinner for less then this place charges. A dinner for 2 will cost you 1200. Lunch for 4 300. The management is very rude and could care less about your stay. Just want $$$$$. Travel to cabo many times a year this trip stayed at Hilton cabo for a week. This is the place to stay rooms service,food are all great. For a very good price. Rooms are way better then oao. For one quarter of the $$$.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Hotel Manager at One & Only Palmilla Resort, responded to this review, July 23, 2014
Dear Valued Guest,

We sincerely appreciate that you’ve returned to our resort time and again and are disappointed to hear your most recent stay was such a marked departure from our usual standards. Rest assured, your concerns have been heard, and we hope to use this as an opportunity to make things right.

We take great pride in providing each guest with personalized, genuine attention around the clock. Any miscommunication regarding check-in time or assistance with your bags is entirely accidental, and we apologize for the inconvenience. We also understand that value is of the utmost importance to our guests, which is why we make every effort to offer the highest quality in every aspect of a stay. If you have any further questions or concerns, I invite you to contact me directly.

We care deeply about your satisfaction and hope to someday have an opportunity to restore your trust in our resort.

Antonio Bugarin
Hotel Manager
One&Only Palmilla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 16, 2014

We had an amazing time on our honeymoon at the One & Only Palmilla. From the minute we got to the resort until we left, the service was absolutely excellent. All of our questions were answered and our needs were met from booking spa appointments and surf lessons (Martin was a great instructor!) at the property to a scuba/snorkel trip in Cabo San Lucas. Our butler, Margarita, as well as the Concierge staff, was always so helpful!
The restaurants were all delicious. Market went above and beyond for a special honeymoon dinner and Breeze (by the pool) had great fish tacos.
The spa was wonderful and relaxing, and all of the staff were great. Also, the fitness center was spacious with a lot of equipment.
Overall, we were extremely impressed and would definitely stay again or go to other One&Only resorts.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Hotel Manager at One & Only Palmilla Resort, responded to this review, July 23, 2014
Dear Valued Guest,

Thank you for taking the time to review your honeymoon at One&Only Palmilla. It was an honor to help you celebrate your marriage, and we wish you the very best in your new life together. Though your stay coincided with a special occasion, you can expect the same dedicated attention and service with each return visit. Please do not hesitate to let us know if there is anything we can do to make your next stay special. With many beautiful venues for romantic dinners and spa villas perfect for couples’ treatments, you’ll always discover something new to love.

We will be sure to pass along your compliments to Martin, Margarita, and the rest of our staff. They will be delighted to hear from you, and we all look forward to serving you again soon.

Sebastien Arnaud
Hotel Manager
One&Only Palmilla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

From the minute you step into the Palmilla resort, you feel welcome. Top service, beautiful location. Had a great dinner at the Suviche restaurant. Our butler Margarita was the best! I would say this is so far the nicest resort I have ever been to.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Hotel Manager at One & Only Palmilla Resort, responded to this review, July 16, 2014
Dear Valued Guest,

Thank you for taking the time to review your stay at One&Only Palmilla. We’re pleased to hear you had an exceptional experience, and we hope to continue welcoming you back to our resort for years to come. You can always expect exceptional service from arrival to departure, including one-to-one attention from your personal 24-hour butler. If there is anything we can do to assist in making your next stay even more special—a custom menu at Suviche, perhaps—please do not hesitate to let us know. On behalf of the entire staff, we look forward to seeing you again soon.

Antonio Bugarin
Hotel Manager
One&Only Palmilla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 7, 2014

My husband and I decided to have our wedding at One and Only Palmilla. We at first were a little indecisive and had two other hotels as possible options. The way the staff treated us when we had small, probably annoying, email questions we knew Palmilla was the spot.

The moment we stepped off the airplane we were treated like royalty. The car, the driver, the amenities in the car were all extraordinary. Theres wifi in the car! The second we got dropped off the staff greeted us with popsicles and took us directly to the room. No check in, no waiting, no hassles at all. We step into the room to be met by a bottle of Vueve Clicquot, a bottle of tequila, fruit, snacks, welcome gifts, and our own private butler!

Arriana Campo was our wedding coordinator and she made us feel like we were the most important people on the planet, and helped us with anything we needed. She was so friendly and never once left us with unanswered questions. She made our special day the most perfect it could have possibly been.

Our wedding was very simple. Reverend Marco Arechiga did our ceremony and I am telling you he was the best! Everyone at the wedding loved him! Bradley Frasier was our wedding photographer and he listened to our every word! He made us feel so comfortable and we couldn't have dreamed of better photos!

I could go on and on about how much I love this hotel, but this really is the most beautiful hotel I have ever been to. The staff is beyond amazing! Every single person that works there.
On our departure we were surprised to look up from our car to see the entire front staff waving and saying goodbye. They made us feel so special.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Wedding Manager at One & Only Palmilla Resort, responded to this review, July 9, 2014
Dear Valued Guests,

Let me begin by offering our warmest wishes and sincerest congratulations. It was an honor and a pleasure to assist in making your wedding special, and it is truly wonderful to know you felt like royalty throughout the experience. I will be sure to pass along your compliments to the rest of the staff, who will be delighted to hear from the newlyweds!

Along with breathtaking views and luxurious accommodations, personalized attention is one of the signatures of One&Only Palmilla. It is our priority to provide exceptional service to all of our guests, whether they are celebrating their new life together or just getting away from the daily grind; you can expect the same royal treatment with each subsequent stay. If there is anything we can do to be of service, please do not hesitate to contact us directly. We look forward to seeing both of you again soon.

Arianna Campo
Wedding Manager
One&Only Palmilla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 27, 2014

My husband and I visit Cabo every year and alternate between Palmilla and Ventanas. This year Palmilla was our choice. WOW! We were greeted with an upgraded room complete with Birthday balloons and a cake! (It was my husbands birthday). The service was outstanding, the food is delicious, and the staff is excellent!

My only complaint is the Mosquitos...we vacationed in April and during our stay they were spraying pesticides right outside of our room. The fumes were intolerable and made it difficult to return to our room until the pesticides dried.

That will not keep us from returning next year! Cannot wait for another poolside foot massage!

Room Tip: We prefer the building called margaritas. It is the prime location!
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Hotel Manager at One & Only Palmilla Resort, responded to this review, July 1, 2014
Dear Valued Guests,

I greatly appreciate you taking the time to share your experience with us, and what an honor to help you celebrate your husband’s birthday. We aim to provide genuine, personalized attention, and I hope that the amenities and warm Mexican hospitality made for a most memorable birthday. It is wonderful to hear that we will be seeing you again next year! Whatever the occasion, our butlers are at your service 24 hours a day. Upon your arrival, they would be happy to arrange chaise lounge foot massages at the adults-only pool—perfect for couples. We very much look forward to your next visit, and be well!

Antonio Bugarin
Hotel Manager
One&Only Palmilla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McAllen, Texas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 26, 2014

I wanted to enjoy a vacation with the family and some friends. The resort is nice and the service is great. The room is assigned to a butler to attend your needs. It is a great place to rest and relax.
I did not pay attention to prices. The rooms are nice and spacious. Our balcony had a spacious and comfortable lounging sofa which my son used as his bed instead of using his bed inside. He really enjoyed it. We enjoy the spa which offers a variety of massages and treatments, it is really worth it. The hotel has a yacht you can rent. The two families decided to take a 4 hour tour. This experience will be a lasting memory. The crew was great. The lunch aboard was nice, filet mignon and sea bass. The fish was great.. While the ladies went shopping into town, the guys went for a round of golf. the course is challenging and fun.
In summary this place is very nice, and the service is great.

Room Tip: Spend some time with the reservation agent to get a good description of the different rooms. Price m...
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Hotel Manager at One & Only Palmilla Resort, responded to this review, July 1, 2014
Dear Valued Guests,

Thank you for recounting your visit in such detail. I am pleased to see that you were able to experience so much of what this resort has to offer. As you mentioned, One&Only Palmilla creates an atmosphere of total relaxation; our world-class spa by ESPA helping to renew and rejuvenate with each treatment. Furthermore, you chose a wonderful way to tour the surrounding area—via yacht. I hope that the memory does indeed last a lifetime. As for our Jack Nicklaus Signature golf course, striking the perfect balance of “challenging and fun” was just what we hoped to achieve. It is the first course of its kind in Latin America, and I thrilled that you enjoyed yourself. We hope to see you again soon!

Antonio Bugarin
Hotel Manager
One&Only Palmilla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to One & Only Palmilla Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about One & Only Palmilla Resort

Address: Km 7.5 Carr. Transpeninsular, San Jose del Cabo 23400, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Jose del Cabo
#2 Romantic Hotel in San Jose del Cabo
#3 Luxury Hotel in San Jose del Cabo
#3 On the Beach Hotel in San Jose del Cabo
#3 Top resorts Hotel in San Jose del Cabo
#4 Family Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One & Only Palmilla Resort 5*
Number of rooms: 173
Official Description (provided by the hotel):
A verdant oasis on the tip of the Baja Peninsula. Where azure waters greet the mountainous desert and the Pacific Ocean merges with the Sea of Cortez. Where warm waves break onto a dramatic shoreline… and gray whales can be seen rising majestically in the distance. Here, the gracious style of Old Mexico - with its red-tiled roofs, whitewashed walls, and idyllic setting of exquisite fountains - is quietly nestled amidst swaying palms, bird of paradise and other tropical bloom. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Amex, Travelocity, Booking.com, Odigeo, Agoda, Priceline, getaroom.com and Jetsetter so you can book your One & Only Palmilla Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
One And Only Palmilla
One&Only Palmilla Hotel San Jose Del Cabo
Palmilla Cabo
One Only Cabo
La Palmilla
One & Only Palmilla Resort Los Cabos/San Jose Del Cabo

Owners: What's your side of the story?

If you own or manage One & Only Palmilla Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.