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“Perfect in early every way” 5 of 5 stars
Review of One & Only Palmilla Resort

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One & Only Palmilla Resort
5.0 of 5 Resort   |   Km 7.5 Carr. Transpeninsular, San Jose del Cabo 23400, Mexico   |  
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Hotel amenities
Special Offer
Palmilla Retreat
Ranked #3 of 39 hotels in San Jose del Cabo
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Perfect in early every way”
5 of 5 stars Reviewed December 19, 2013

Second stay at the Palmilla and I was not disappointed. Is resort is all about the details and service. Virtually every person with whom you come into contact is friendly and genuine in their effort to help and serve. Service is easy and friendly not stiff or overbearing. Clearly the management team does a great job with hiring and training. No detail is overlooked in anticipating everything you might want or need to make your stay perfect. Staff also seem empowered to go above and beyond in order to satisfy special or one-off requests. Food is spectacular and both Market and Aqua are a month the best restaurants in the area. Spa is up to Espa standards beach and pools are beautiful and well maintained as is the rest of the property. From the moment to meet your greeter at the airport until the drop you for your flight home this is a special and relaxing place. It's a favorite that makes you want to book a return visit as soon as possible. Highly recommended.

Room Tip: Beachfront junior suites and spectacular. Great baths and roomy terrace with plunge pool
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Hotel Manager at One & Only Palmilla Resort, responded to this review, December 30, 2013
Dear Valued Guests,

Thank you for taking the time to review your most recent stay at One&Only Palmilla. We’re so happy to hear that you enjoyed your time here, from your arrival at the airport to your eventual departure. We strive to create one-of-a-kind experiences for each and every guest, and as you found, our professional staff is integral in those efforts. All guests are treated to personalized and genuine attention from our butler team, which is available 24 hours a day. There is no request too large or too small, and we take great pride in making the impossible seem like an everyday occurrence.

As the only resort in Mexico with a Michelin-starred chef—Market’s Jean-Georges Vongerichten—we also take great pride in the food we serve. It sounds like you were able to experience both Agua and Market, which is wonderful. Should you choose to visit again, we would love to coordinate an intimate beachfront dinner under the stars with a menu tailored to your tastes.
We look forward to seeing you again soon. If there’s anything we can do to help plan a stay, just let us know.

Antonio Bugarin
Hotel Manager
One&Only Palmilla
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Doylestown, Pennsylvania
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 18, 2013

The resort is beautiful and I know it is for the " rich and famous" but the prices are so far over the top it diminishes the stay.
I was not feeling well one day and ordered room service.I ordered 3 croissants and a pot of coffee and the cost was 22$ US
One breakfast for 4 was 225$
We were there for a wedding so the room costs were a lot less than the "rack rate" and a lot of meals were part of the wedding celebrations
Despite its elegance the prices are over the top
I would never return to this resort nor recommend it

  • Stayed December 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Hotel Manager at One & Only Palmilla Resort, responded to this review, December 30, 2013
Dear Valued Guests,

Thank you for your feedback. We know that price is a consideration for all of our guests, and that is why we make every effort to provide exceptional value in all of our offerings.
From around-the-clock attention and service from our staff of more than 800, to world-class cuisine from renowned chefs, to a luxurious spa with certified professionals, you’ll find nothing less than the very best at One&Only Palmilla.

I welcome the opportunity to further discuss your stay and any concerns you may have. Please contact me at your earliest convenience so that we can better understand your experience and work to make things right.

Antonio Bugarin
Hotel Manager
One&Only Palmilla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
64 reviews 64 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed December 18, 2013

This trip was a special trip, because we were celebrating both our Honeymoon, as well as my husbands birthday. We choose the One&Only Palmilla because we have been many times, we have a wonderful friendship/relationship with the staff, and they treat us like royalty every time. Their attention to detail makes the experience that much more luxurious, aside from the 24 hour butler you have for your room.

As far as it being our Honeymoon, they pleasantly let us know they knew, EVERY single day. With plates of chocolates, bottles of champagne, flowers in a freshly drawn bath, flower art on our bed at night.. ..From personalizing our menus to read "Happy Honeymoon" with our names, on the top of each page.. Too writing "Happy Honeymoon" on our plates at dessert in Market restaurant each night. To the many congratulations from each one of the staff, almost every time we saw someone. "Happy Anniversary"! It was special and genuine.

On my husbands birthday, even more celebrating! More chocolates to the room, more flowers, flower petals on the bed, and in the freshly drawn tub, lit candles everywhere.. Balloons in the living room.. and a little birthday cake for two. At dinner, they personalized the menus again, for my hubbys birthday, by wishing him a happy birthday on the top of each page. After dinner they brought his desert out with candles, and Happy Birthday written on the plate in Chocolate as well.

A particular favorite part of the resort for me, is the adult Vista Pool. The pool team of staff are there to assist you in any possible way, through out the whole day. Move your umbrellas, get you drinks, serve you lunch, and provide you with cold water and pool mist all day long. There is a pool concierge, to help you book your free foot massage at your lounge chair. You get a free foot massage daily at the adult pool. They come around and clean your glasses. They bring you mini frozen treats like ice creams and sorbets, to cool you down in the heat. All these touches make it wonderful, and give you a bit of pampering.

Another nice thing the One&Only Palmilla did for us, was upgrade us to a nicer room, with a private plunge pool for free. Always ask about upgrades, you never know what might be available. And one other note, they have a food plan, that is really worth asking about!
Until next time, see you soon again Palmilla!

Room Tip: Book your room, but once at the property, ask about a possible upgrade. You never know what is avai...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Managing Director at One & Only Palmilla Resort, responded to this review, December 30, 2013
Dear Valued Guests,

Thank you for reviewing your most recent stay at One&Only Palmilla. We are beyond honored that you chose to spend such a special time in your lives right here with us. As frequent guests, you’re undoubtedly familiar with our accommodations and offerings. I can only hope that we were able to introduce a few surprises this time around with over-the-top attention to detail and personalized touches.

Whether you’re traveling to celebrate a special occasion or simply to get away, we take great pleasure in crafting dream-come-true experiences for all of our guests. Each and every member of our team is on the same page and will go to great lengths to ensure your happiness.
Finally, we’re so glad you found a peaceful place to relax in our Vista Pool. With an infinity-edge and panoramic views of the Sea of Cortez, it’s easy to spend an entire day, just lounging and soaking. Next time you find yourself daydreaming about the swim-up bar and chaise-lounge foot massages, you know where to find us. We look forward to hosting you again soon.

Peter Bowling
Managing Director
One&Only Palmilla
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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2013

There is not a single detail that is overlooked from complimentary gifts to binoculars for whale watching; choices of scents each day for the room to a menu of afternoon snacks. It is almost unimaginable that every employee you encounter seems to want you to truly enjoy your stay and to return. The pool staff is unreal in its level of service including complimentary massages, midday surprise treats and assistance before you even knew you needed assistance. A huge compliment to the entire management team for creating such a fabulous environment.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Hotel Manager at One & Only Palmilla Resort, responded to this review, December 24, 2013
Dear Valued Guests,

Thank you for your kind words. We are so happy to hear that you enjoyed your time at One&Only Palmilla. As you noted, one of the things that makes our resort different is an exacting attention to detail. The combination of special, fleeting moments and frequent, unexpected delights that can take a guest’s stay from great to unforgettable.

You’re exactly right about our staff’s dedication, passion, and professionalism. We truly enjoyed having you here and can’t wait to host you again someday soon. Whether it’s whale watching in February or endless amounts of lounging by the pool, you can rest assured that great experiences await. Please don’t hesitate to let us know if there’s anything we can do to make your next stay even better.

Antonio Bugarin
Hotel Manager
One&Only Palmilla
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Pittsburgh, Pennsylvania
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 15, 2013

We were here in Dec 2013. Every wonderful thing every other reviewer has said is true, so there is really no reason to even address it. Everything is gorgeous, rooms spectacular, service is fabulous, as you should expect. Only real issue my husband and I had was the price of the food and drink. I am absolutely not against spending money on food and drink, but it gets old after a few days when you have to spend $9 for a Pacifico beer. You resist ordering things you may have otherwise ordered. We left the resort to explore both Cabo San Lucas and San Jose de Cabo and while we were walking around stopping here and there to experience the area, we would order drinks and they would be like 2 beers/ $1 and 2 margaritas for $7 and such..... then you come back to the hotel and order a (tiny)margarita and it's $15 plus tax and service charge..... it just gets old. Chips and Guac for $17 plus tax and service.... I know, I know, it's totally expected at a place of this caliber...and I would do it again, but it just starts to piss you off after a while, that's all. Other than that, absolutely lived up to every expectation I had. We didn't get our little One & Only beach bag everyone else was carrying around! Don't know what happened!! Then I didn't bother asking for another....
Oh! And DO NOT book transportation through Expedia.... through Greyline.... $220 for a 20 minute ride in a normal minivan...exactly the same as a taxi. Discuss transportation with the hotel prior..... or feel very secure taking a taxi ($40), people at the airport are very nice and will help you with whatever you need.

Room Tip: I am thinking all of the rooms are good! Small place....they want everyone to be extremely satisfied...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Hotel Manager at One & Only Palmilla Resort, responded to this review, December 24, 2013
Dear Valued Guests,

Thank you for reviewing your recent stay at One&Only Palmilla. We are so glad that you and your husband chose to spend your valuable vacation time here in Mexico with us. It sounds like you two really did your research prior to visiting, and we can only hope that your experience exceeded all of your expectations.

You’ll be pleased to know that we have professional, bilingual and friendly private chauffeurs available for airport transportation. With everything from chilled water, facial mists, Mexican candies, fresh towels, on-board Wi-Fi and the ability to handpick your soundtrack with our iPod connection, the ultimate transportation to and from the airport awaits you. Arriving and departing has never been easier.

We are looking forward to your return if you are craving another taste of Los Cabos with us. We would be happy to greet you at the airport with smiles and hands over our hearts.

Sebastien Arnaud
Hotel Manager
One&Only Palmilla
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Laguna Beach, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 12, 2013

For lack of a better explanation, fear has kept me away from Mexico. You can leave those fears behind at this resort. Their security is top-notch, the location is exclusive and private, the grounds are beautiful and the service is 5 star. Make sure to visit the chapel onsite - and perhaps renew your vows (o; It is only available to guests that stay on the property. Their "christmas" tree is a live tree that has been decorated with decorations made by all 900 staff members. It was magical. Don't bother leaving the resort to go downtown. You will only be disappointed and wish you had stated onsite.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Managing Director at One & Only Palmilla Resort, responded to this review, December 24, 2013
Dear Valued Guest,

We can’t thank you enough for taking the time to review your recent stay. As you found, there is absolutely nothing to worry about when visiting our secluded, private resort. With spectacular views on every side of the peninsula, One&Only Palmilla is truly a one-of-a-kind paradise.

Guests are in good hands from the moment they arrive at the airport. We’re proud to offer the most luxurious, comfortable, and safest airport transportation in Los Cabos. Simply leave the luggage and the navigation to us. The unparalleled service continues once you check in with a personal butler available around the clock and a staff of more than 800.

Finally, we’re so glad you mentioned our chapel. Though there are many notable spots here at the resort, the chapel lends a magical aura to any ceremony or celebration. If there’s anything we can do to help plan a special event or future stay, please feel free to contact me directly.

Peter Bowling
Managing Director
One&Only Palmilla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 11, 2013

We went here for a 4 day weekend for my husband's birthday and it was truly amazing from start to finish. The staff here pull at all the stops to ensure that you are a fan (and hopefully return guest) for life. I know we will be back for sure. The service is what sets this resort apart from other great properties. From decorating our room and delivering a birthday cake to a personalized menu at dinner at Market to friendly, thoughtful touches throughout our stay, I can't say enough how much of a memorable experience this was -- we will be talking about it and sharing our enjoyment with others for days/weeks and years to come. Bravo/Gracias to everyone at the O&O for such a wonderful stay.

FYI - Food at all restaurants -- Suviche, Agua and Market was top notch. Beach bar (Breeze) had great lights meals and cocktails. We had room service twice for breakfast and a late afternoon snack one day and it was served on the gorgeous patio overlooking the ocean/beach.

Spa is beautiful. Be sure to visit at least once.

Room Tip: Don't think there is a bad room here but we liked overlooking the beach at the far end of the re...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOPalmilla, Hotel Manager at One & Only Palmilla Resort, responded to this review, December 24, 2013
Dear Valued Guests,

We’re so happy to hear that you enjoyed your stay. It’s a great honor to know that you chose to spend such a special occasion here at One&Only Palmilla. Though each stay is different, something you can always count on is personalized and genuine attention from our dedicated staff. Whether it’s a poolside foot massage or a late-night champagne delivery, each and every team member will go to great lengths to deliver the experience of your dreams. That’s the foundation upon which we’ve built our reputation, and the sort of commitment that you can expect each and every time you visit. Put simply, “friendly, thoughtful touches” will be a part of your One&Only experience no matter the occasion.

Lastly, we’d like to thank you for your kind words about the cuisine at Suviche, Agua, Market, and Breeze. As the only resort in Mexico with a Michelin-starred chef—Jean-Georges Vongerichten at Market—and an unparalleled wine cellar, you’re guaranteed a great meal morning, noon, and night. Just say the word, and we’ll craft a personalized menu for an unforgettable dinner under the stars.

Until next time, take care and best wishes in the New Year.

Sebastien Arnaud
Hotel Manager
One&Only Palmilla
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Additional Information about One & Only Palmilla Resort

Address: Km 7.5 Carr. Transpeninsular, San Jose del Cabo 23400, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in San Jose del Cabo
#3 Business Hotel in San Jose del Cabo
#3 Spa Hotel in San Jose del Cabo
#3 Romantic Hotel in San Jose del Cabo
#3 Luxury Hotel in San Jose del Cabo
#3 On the Beach Hotel in San Jose del Cabo
#5 Family Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One & Only Palmilla Resort 5*
Official Description (provided by the hotel):
A verdant oasis on the tip of the Baja Peninsula. Where azure waters greet the mountainous desert and the Pacific Ocean merges with the Sea of Cortez. Where warm waves break onto a dramatic shoreline… and gray whales can be seen rising majestically in the distance. Here, the gracious style of Old Mexico - with its red-tiled roofs, whitewashed walls, and idyllic setting of exquisite fountains - is quietly nestled amidst swaying palms, bird of paradise and other tropical bloom. ... more   less 
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Also Known As:
One&Only Palmilla Hotel San Jose Del Cabo
One And Only Palmilla
Palmilla Cabo
One Only Cabo
La Palmilla
One & Only Palmilla Resort Los Cabos/San Jose Del Cabo

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