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“Great service, beautiful place, completely overpriced” 3 of 5 stars
Review of One & Only Palmilla Resort

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One & Only Palmilla Resort
5.0 of 5 Resort   |   Km 7.5 Carr. Transpeninsular, San Jose del Cabo 23400, Mexico   |  
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Hotel amenities
Special Offer
Palmilla Retreat
Ranked #5 of 39 hotels in San Jose del Cabo
New York City, New York
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
“Great service, beautiful place, completely overpriced”
3 of 5 stars Reviewed February 5, 2013

-Beautiful place, great beach.
-Nicely appointed rooms but nothing particularly special given this caliber of hotel.
-Service is excelent.
-Food, especially dinner, is disappointing and completely overpriced. One of the reasons to travel to Mexico is because of the fabulous food. The hotel does not honor this part of Mexican culture that well and offers a limited menu of genuine Mexican food - perhaps because it's not fancy? Instead hotel chooses to offer "fancy" international food, which is ok for one or two nights but gets very old after a week long vacation.
-Wine lists were well appointed but super expensive; quite difficult to find a bottle of wine for less than $125, which is ridiculous.
Would not return.

Room Tip: Recommend a room on the 2nd floor for a better ocean or beach view Houses 21 & 17 are centrally...
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Manager at One & Only Palmilla Resort, responded to this review, February 13, 2013
Dear Valued Guest,

Thank you for taking the time to review your recent stay. We are happy to hear that you found our setting and service to be exemplary. We’re always happy to direct guests and arrange transportation to some of our favorite off-site restaurants to have a more of a cultural experience of Cabo San Lucas. It is our hope that you’ll consider staying at One&Only Palmilla again in the future. We’d love the chance to show you what makes our hotel truly special.
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804 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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Miami, Florida
Top Contributor
57 reviews 57 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 4, 2013

First off I would like to say I have wanted to come here for almost 10 years......I finally took some time off and booked a reservation for a week stay in MAy. Booking experience was great and very helpful. I was very weary about renting a car and driving but I did it anyways since i did not want to pay for an airport transfer. When i drove into the resort i took the long road in through the local areas which took almost 45 minutes......there is a highway however directly from the airport that loops around down to the resort areas. Very safe and a straight shot, the toll is about $1.50 and accepts US dollars.

When i got to the resort I was greeted by a butler and the front desk agent on duty and I felt very welcome. No registration, they take you straight to your room which is a great touch. The little added touches through the beautiful and romantic grounds add so much value to the experience (i.e: you can choose a different fragrance each evening, along with a snack, and fruit during the day). The rooms are gorgeous and well appointed. Showers are huge and AMAZING bath products. Our terrace overlooked the beautiful ocean and had a table setup and also a large round couch to lay on.

The beach is beautfiul but is rocky in some areas and waves can get big, i am fine with this as I am from Miami and have lived there all my life but for tourists not used to large waves and undertow should use caution. The beach service was amazing, they attended to you every desire. Drinks around the resort were made perfectly. The beach is much quieter and have beautiful large beds along with loungers in the sun. The pool is just as nice, overlooks the ocean and has a swim up bar. Again perfect service, they keep water stocked and keep the drinks coming......they als offer complimentary mini massages to everyone lounging around the pool.

I ate at Suviche (the Asian restaurant) the first night, i was alone as my friend forgot her passport.....but it was nice and relaxing, food was beyond excellent....such great flavors, great sushi as well. The next night me and my friend ate at Market which was great (great meat selections and sides), and then Agua on our last night where we enjoyed great Mexican/Latin flavors.

Finall the spa......I was so anticipating the best spa experience of my life, which is what i got. I have tried almost every spa in Miami with no luck......At the Palmilla spa i felt so relaxed, i got a 2 hour massage and exfoliation (the unwind), my masseuse was very attentive to what i wanted.....and kept me relaxed the whole time. After my massage i used the mens area of the spa which was quiet, i used the outdoor jacuzzi which makes you feel like you are in the foliage in a hot spring.....then showered off in the large showers which was great. I truly had a great experience

Tips are not mandatory but i believe the service of everyone are well worth it and i appreciated everyone. The only reason I didnt give sleep quality an excellent was because two mornings in a row there was what sounded like a "saw" right outside my room at 5:30am, the first morning i just thought i was crazy and went back to sleep, but the second morning i couldnt go back to sleep as it wouldnt stop. I called registration and they said they would send security, it stopped shortly after. Not sure what this was but it was so annoying. My friend thought i was crazy but i know what i heard. lol Other than that the beds feel like heaven.

I will definitely return!!

Room Tip: All rooms are amazing.....definitely get at least an oceanfront or oceanview.
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  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Manager at One & Only Palmilla Resort, responded to this review, February 6, 2013
Dear Valued Guest,

We greatly appreciate you taking the time to write such a thoughtful review of your experience. There is nothing more pleasing for us than hearing from a satisfied guest, and we’re thrilled that you had such a wonderful vacation. Ten years is a long time to look forward to a trip, so we’re very glad it lived up to all of your expectations! It sounds as though every aspect of your stay hit all the right notes, and in particular, your time at the spa sounds absolutely divine. There aren’t many better ways to spend two hours here on property. Thanks again—we hope to see you again next time you feel the urge to get away.
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Texas
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 2, 2013

Simply the best hotel. We are staying now. We were last here in August to celebrate my birthday. We booked a last minute stay and when we arrived we were upgraded to a wonderful suite. The mini bar was stocked with my favorite Mexican beer, even though they don't carry it at the resort. The experience is the best. We stayed at The Cove @ Atlantis for thanksgiving and it was one of the worst luxury experiences, it's hard to believe both are managed by the same company. One & Only Palmilla is simply the best hotel/resort anywhere in all my travels.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Manager at One & Only Palmilla Resort, responded to this review, February 6, 2013
Dear Valued Guest,

Thank you so much for the kind words. It’s always a pleasure to host return guests; we love getting to know the wonderful people who share their vacations with us! We’re so glad you liked the beer. We find that an old favorite tastes even better when enjoyed on a warm evening as the sun is setting. Please let us know if there’s anything we can do to help facilitate another trip in the future.
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Dublin, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 1, 2013

We held our company offsite here 2 years in a row and we LOVE the Palmilla. Nothing rivals their service or property. Their attention to detail and obsession for perfection makes my OCD seem normal. Their Group Services Manager, Emilio Ortegon, is the most efficient person I've ever worked with. If you are thinking of hosting any sort of group--wedding, corporate, etc., he's your guy and he will make planning so fun and effortless. Come here for your honeymoon. It's SO romantic and decadent. They make each guest feel like a VIP and you're assigned your own butler during your stay. Can't say enough good things.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Manager at One & Only Palmilla Resort, responded to this review, February 6, 2013
Dear Valued Guest,

It’s so wonderful to hear from you. Emilio and the rest of our staff will be honored to learn of your endorsement of our event services. Please do not hesitate to reach out if we can help you in any way with a future group function; we’d love to put all of our perfectionists to work for you again!
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Chicago
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 31, 2013

Overall, this is an amazing place. Pricey, yes….but definitely worth it on most accounts.

Pros:
• Amazing scenery, beautifully landscaped grounds
• Pool and beach settings are wonderful. Separate pool for adults makes for a nice quiet atmosphere. If even more peace is required, the beach is very serene
• Service around the property is excellent
• Foot massages at the pool (wife loved them)
• Food was exceptional at Market, albeit expensive
• View from the 3rd story room at Casa Colores was near perfect, highly recommend these rooms

Cons:
• Gym was well-equipped but rather small, could’ve been 30-50% larger
• We found our meal and service at Agua to be worse than the other venues on the property. We had 1 dinner and 1 breakfast here, wouldn’t go back

Some other things worth noting:
• Cabs to San Jose are 5-10mins and only $15 each way. The hotel can hail them very quickly and since you have to check out at the gate, there is a greater sense of security. This is a nice sleepy town, more typical of other towns in Mexico that we’ve visited
• Cabs to Cabo San Lucas are $35 and 20-25mins
• We’ve visited many of the other tourist destinations in Mexico and none of them compare to this area on many levels
• La Dulce restaurant in San Jose is a great spot to have a romantic dinner out on the patio in back. We also had a few drinks at Tropicana on the way there and enjoyed it as well

Room Tip: Rooms on the 3rd floor or pool suites that are far enough away from the common pool area
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Manager at One & Only Palmilla Resort, responded to this review, February 6, 2013
Dear Valued Guest,

Thank you so much for sharing your thoughts on your recent stay at One&Only Palmilla. As you found, Casa Colores is a true paradise. We’re so glad that you and your wife were able to enjoy plenty of pool time and our famous and fabulous foot massages! We only hope you’ll give Agua another chance, we offer a world class menu with the best selection of dishes from Moroccan to Indian and Mexican traditional dishes prepared by our Award-Winning Chef Larbi Dahrouch. We look forward to welcome you and your wife again on your next vacation to Los Cabos.
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memphis, tn
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 25, 2013

We decided to visit Cabo in January because we were celebrating my husbands 50th and he wanted to go somewhere that had good whale watching. From Dec-March in Cabo is the season for the southernmost migration of grey, humpback and other whales. I have a friend who stayed at the One & Only Palmilla last January and said she saw many whales just from the room patios. So this seemed like the place to go since the resort also met our requirements for luxury.
The hotel was amazing. We used a local Cabo company called Contact Tours to give us a private round trip transfers from the airport ($85 round trip large clean suburban) . Our travel agent set this up. We could of used the complementary transfers the one and only provides but we were unsure if we would be at mercy of other travelers and their flight schedules since the pickup is a van. The one and only also offers $250 private transfers in a hummer. This would be the option for folks not concerned about budgets. ** Very important when exiting airport do not speak to anyone until you get outside. For first time visitors like us it is very easy to listen to the men standing near the exit and take their advice and get in a car this would lead you to a time share demonstration and could last hours. They tried very hard to get us confused. When you exit the building is when you see all the legitimate drivers and hotel companies waiting to retrieve you).
When we arrived at the hotel we were given a welcome frozen fruit bar and taken directly to room. They had a cake and balloons for my husbands 50th and a welcome decanter of tequila with limes and salt. The entire ocean front suite was beautiful, great unobstructed view on patio (one of best yet for us on all ocean vacations), wonderful bed, great bathroom and den area. We were treated like celebs. Every room has a nesspresso machine with plenty of pods. We love coffee! We had espresso every morning on our patio watching the sunrise and the whales. We had breakfast in both restaurants. The restaurant coffee is also a mexican coffee and is quite delicious. The breakfast in both is your choice of continental buffet $24 (fruit, juice, coffee, pastries, yogurt, granola), continental plus more food buffet $28 (addition of cheeses, meats, salmon, etc) and ability to add any full menu item for $8 more (anything on menu) many choices were regional favorites but some were standard breakfasts. Everything was excellent no complaints, Delicious!!!. We had great days at the pool or beach. One highlight was the complementary foot massage provided at the adult pool. You must go and sign up daily at 9:30 am for the service or it will fill up. It was awesome!! Just bring some money for tipping the masseuse.
We were able to see whales from any location on the property pretty much. They are out there hopping around and spouting you just gotta look. We saw a momma humback breach several times and her little baby would breach right beside her like she was teaching it. Adorable!!! The beach by adult pool is not swimmable lots of large rocks.
One thing I really liked about the resort is the fact that it was kind of divided in half. One half for adults and one half for families. I wish more luxury resorts would do this. Especially for people like us who do not want screaming children in our presence, especially when you are paying this kind of money. The adult pool was large and the family pool was much larger. Both areas are equally fabulous. We had snacks at beach, chips and guac/salsa. We had lunch one day at pool restaurant, fish tacos which another reviewer recommended. They were delicious and the sauces were so different than any i have had on mexican food, and my margarita there was very strong (loved it). I also tried a serrano pepper spicy margarita down at the beach one day which was also great. The butler room service provided fruits, nuts, cheeses and olives everyday in room. This was a nice touch since we did not eat much lunch. For dinners we had all the restaurants, Aqua (more regional type latin dishes), Market (variety of options grilled fish choices, tuna rolls, wood fired pizzas) and Suviche (ceviches and sushis, table grilled seafood) all restaurants were excellent. Please be advised the dinners ranged about $200 nightly and we are not big drinkers. We were expecting food to be expensive. Nightly turn down service was also very detailed and greatly appreciated. The little lady who was our nightly turndown girl in the tres palmas building deserves praise. She was such a hard worker and sooo friendly. We took two separate whale watching excursions and I will review each separately if anybody is interested. All in all, we could not of asked for more. We enjoyed every minute. Beautiful, exclusive, highly maintained property.

Room Tip: Some rooms had patios which were more shaded than others so this could be a factor for some.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCVevolve, Manager at One & Only Palmilla Resort, responded to this review, January 30, 2013
Dear Valued Guest,

It sounds like you had a wonderful time here at One&Only Palmilla. Please give your wife our belated birthday wishes. Kudos on those beachside birthday massages! We know that even a five-day stay isn’t enough, so when you get that itch to visit again, just let us know. We’d love to pamper you again, and reveal even more of what makes our hotel so special. We’re looking forward to seeing you again soon in paradise.
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Vancouver
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 23, 2013

I love this hotel. The service is excellent. The food at the restaurants at the resort is exceptional for Mexico. The sushi restaurant wonderful. The beaches are really beautiful because of the large rock formations. There are two beaches at this resort. One is gorgeous for lounging in a hammock but the waves are too rough and there is an undertow that is too strong to be safe. The other beach can be rough but on some days it is really wonderful for swimming. The decor in the rooms and around the resort is understated mexican luxury.Grab a burger at the beach bar for lunch. Order the cerviche tasting plate at the sushi bar. Go to the village on Thursday nights for the art walk. It's fantastic fun! This hotel is quiet and low key. The boutique is one of the best selections of designer beachwear at any resort anywhere.

Room Tip: Junior pool casita overlooking the beach is fantastic! Watch the sunset in your own little dipping p...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCVevolve, Manager at One & Only Palmilla Resort, responded to this review, January 30, 2013
Dear Valued Guest,

What a fantastic summary of One&Only Palmilla. We couldn’t have said it better ourselves. We’re delighted to know that you enjoyed every aspect of your stay, from the service, to the scenery, to the cuisine. You’re absolutely right about the ceviche at Suviche; it’s one of our favorite dishes, and best enjoyed al fresco. We’d love to host you and your family again soon, so please let us know if we can assist in planning a future trip. We’ll save you a hammock by the beach.
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Additional Information about One & Only Palmilla Resort

Address: Km 7.5 Carr. Transpeninsular, San Jose del Cabo 23400, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in San Jose del Cabo
#3 Business Hotel in San Jose del Cabo
#3 Top resorts Hotel in San Jose del Cabo
#4 Luxury Hotel in San Jose del Cabo
#5 Spa Hotel in San Jose del Cabo
#5 On the Beach Hotel in San Jose del Cabo
#5 Family Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One & Only Palmilla Resort 5*
Official Description (provided by the hotel):
A verdant oasis on the tip of the Baja Peninsula. Where azure waters greet the mountainous desert and the Pacific Ocean merges with the Sea of Cortez. Where warm waves break onto a dramatic shoreline… and gray whales can be seen rising majestically in the distance. Here, the gracious style of Old Mexico - with its red-tiled roofs, whitewashed walls, and idyllic setting of exquisite fountains - is quietly nestled amidst swaying palms, bird of paradise and other tropical bloom. ... more   less 
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Also Known As:
One&Only Palmilla Hotel San Jose Del Cabo
One And Only Palmilla
Palmilla Cabo
One Only Cabo
La Palmilla
One & Only Palmilla Resort Los Cabos/San Jose Del Cabo

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