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“Heavenly Experience” 5 of 5 stars
Review of One & Only Palmilla Resort

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One & Only Palmilla Resort
5.0 of 5 Resort   |   Km 7.5 Carr. Transpeninsular, San Jose del Cabo 23400, Mexico   |  
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Hotel amenities
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Palmilla Retreat
Ranked #5 of 39 hotels in San Jose del Cabo
Auckland, New Zealand
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Heavenly Experience”
5 of 5 stars Reviewed October 28, 2012 via mobile

Heaven on Earth....from the airport pick up in a Hummer,arrival greeting etc. website does not do this gorgeous resort any justice. Must be experienced, glorious rooms,restaurants amazing and bars very relaxing and make great cocktails. No request was too much trouble, staff friendly and always smiling. Pool side experience Amazing,with complimentary foot massage,sunglasses cleaned,oxygen shots sprayed which was cool and refreshing,ice cream, and not forgetting the lovely infinity pool and swim up bar. Kids had their own pool area and were never seen at adults pool area. Butler service for each room was simply a wonderful treat. Golf at Palmilla Golf course was a golfers dream,played both the Arroyou course and Ocean twice.We were there for six nites and experienced all that the resort had to offer and only have very high praise for the staff and management of this gorgeous resort. We will definitely return to continue our dream............

Stayed October 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCVevolve, Manager at One & Only Palmilla Resort, responded to this review, November 15, 2012
Dear Valued Guest,

Thank you for your effusive praise; it was truly a pleasure to read. We are delighted to learn that you had such an exceptional stay at One&Only Palmilla, and we cannot wait to raise the bar during your next visit. It sounds as though you had the full One&Only experience, and we’re sure you discovered that even six nights in paradise isn’t enough. When the daydreams, reminiscing, and wishful thinking become overwhelming, simply give us a call. We’re happy to help plan a dream vacation that you’ll remember forever.
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803 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
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English first
San Francisco, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 26, 2012

My husband and I went for a 3 day getaway - lovely grounds, thoughtful service, delicious food. Two highlights, the ocean front tables at Agua were amazing - private, romantic - we liked it so much we went two nights in a row. And the spa - I've been to several 5-star spas and this spa is amazing. The service, ambiance and of course the treatment. It was truly tailored to me, and I really felt pampered. Even at 5-stars you usually can see some 'eye glazing over' from tired and jaded employees, but this place was truly warm and welcoming.

Small issues. The beach was being worked on, and no one had mentioned it. We are beach people, not pool people, and the beach was a main reason we wanted to stay here. We still sat there, but it was a construction site basically, and the drills, saws and varnish dust were not relaxing:) I know they need make upgrades, but we would have loved a heads-up and would have made our trip another time. When we checked in, they also told us they had snorkel equipment at the beach, but when we went down there, the attendant said, "oh, no, its all broken."

And out in the water at about 5 feet deep there was a semi-submerged blue painted oil barrel - I'm sure it didn't have actual oil in it, it was just an odd note for a lovely resort. In general the pools were much better maintained and luxurious than the beach (pillows for your feet and head on your chairs at the pool but not beach etc)

I would still go there again in a heartbeat and 100% plan to return, but will ask a few questions first.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCVevolve, Manager at One & Only Palmilla Resort, responded to this review, November 1, 2012
Dear Valued Guest,
Thank you for taking time out of your day to review your stay at One&Only Palmilla. We are happy to hear that you and your husband enjoyed a relaxing three days on property. As you noted, dinner at one of Agua’s oceanfront tables is a truly special experience, and one we hope you’ll enjoy many more times. We do regret that you encountered some noise on the beach. We’re confident that you’ll find the beach a peaceful refuge next time. Moreover, you’ll be able to take advantage of the wonderful upgrades we’ve made! We look forward to hosting you again in paradise. If you’d like any assistance planning a visit, just let us know.
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Arroyo Grande, California
1 review
5 of 5 stars Reviewed October 25, 2012

Stunning, Stunning, Stunning! This is absolutely the most beautiful, amazing resort my husband and I have ever been to! The ambiance of 2000 candles glowing every evening will take your breathe away. The entire staff is extremely professional. Starting with the management, director of celebrations, butlers and pool attendants. The rooms are so very elegant. Every aspect of this resort is magnificent! The restaurants are excellent, as is the service. The chefs are some of the finest we have ever experienced! I was celebrating my 60th birthday during our stay and everyone at the One & Only made it an unforgettable day! We have already booked another trip in April for our anniversary. We have made friends for life! There is no resort that can begin to compare to the One & Only! We thank the entire staff for such a heartfelt wonderful vacation. Forever grateful, Greg & Melissa Harris

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCVevolve, Manager at One & Only Palmilla Resort, responded to this review, November 1, 2012
Dear Valued Guest,
What a wonderful review! We are honored that you chose One&Only Palmilla for your 60th birthday celebration, and we’re delighted to learn that your stay was so exceptional. We’ve passed your kind words along to the entire staff. Additionally, we are looking forward to showing you and your husband the time of your lives in April. Every stay with us is special, but we think you’ll find an anniversary at One&Only is a truly magnificent experience. If there is anything we can do in preparation for your upcoming stay, please don’t hesitate to let us know.
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manhattan beach
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 25, 2012

If you are looking for a resort that the pampers every need then this is the spot. Often it appears that there is more staff than guests. The resort has an adult pool which usually turns into quite the party by sun down and a family pool that is a peaceful oasis. Due to the price of the hotel, few children visit and when they do they are well behaved. If you are looking to let loose Cabo is 25 minutes away. If you want a taste of Mexico, San Jose is 12 minutes away and has developed some fine restaurants at real world prices. At the resort there is a superb golf course and beautiful beaches. The only draw back is that the only dining options at the resort are high priced and of the highest quality ($21 for a Spicy Tuna Roll doesn't even happen at Matsuhisa).
In short, I plan on going back every year! It is the perfect place for a much needed break with someone you love!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCVevolve, Manager at One & Only Palmilla Resort, responded to this review, November 1, 2012
Dear Valued Guest,
Thank you for sharing your thoughts on your recent stay at One&Only Palmilla. Detailed feedback like yours is vital in helping us maintain the highest standards of service. And we’re sure that future travelers will appreciate your tips regarding the pools and nearby attractions. Yearly trips are a fantastic idea. We’re confident you’ll find that the resort gets even better with every visit. We look forward to becoming your home away from home. If there’s anything we can do to assist in planning your next stay, please let us know.
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New York City, New York
Top Contributor
127 reviews 127 reviews
15 hotel reviews
Reviews in 44 cities Reviews in 44 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed October 23, 2012

My husband and I love Cabo and have visited a couple of times. We decided to stay at the One&Only for his birthday, as we've heard nothing but rave reviews. Needless to say, we were not disappointed. In fact, we felt like VIPs. There's something to be said about a resort that is gracious and courteous to all its guests, including newcomers, and the staff actually knows your name.

Prior to our arrival I was in contact with Alejandro Flores, Chief Concierge, who helped coordinate a private dinner on the beach for my husband's bday. Alejandro also arranged for festive decorations and birthday cake after our couples massage and a beautiful, romantic rose petal surprise in our bedroom after my hubby's surprise bday dinner. Knowing how happy my husband was made the experience ten times better.

The resort itself is incredible. The infinity pools, spa, secluded beach, restaurants, and amenities are top notch. Definitely a resort where you will feel special and can enjoy a peaceful and relaxing vacation. I love the choice of music the staff selected whenever we returned to the room.

Quick tip- the family pool is often less crowded than the adults only pool.

If you dine at the following restaurants on the resort, I highly recommend the following:

Agua: Paella & shrimp salad. Request moonlight table for romantic experience. Or reserve a Dining on Under the Stars private beach dinner with wine pairing.
Agua Bar: Do a shot of the Sangrita. Just the right kinda spicy. Oh yeah!
Suviche: Sashimi salad. It's incredible!
Breezes or Pool Bar: Fresh scallops with lime marinade & shrimp tostada
Market: 7-course tasting with wine pairing. Scrambled egg with caviar was one of the most creative and tastiest things I've ever eaten. Everything was delicious!

Can't wait to return! Muchas gracias One&Only for such a memorable experience.

Room Tip: Rooms are ALL incredible. This is an all-suite resort. You really can't go wrong. However, if yo...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCVevolve, Manager at One & Only Palmilla Resort, responded to this review, November 1, 2012
Dear Valued Guest,
Thank you for reviewing your recent stay at One&Only Palmilla. We are delighted that you chose to spend your husband’s birthday with us in Los Cabos. We strive to make all of our guests feel like VIPs, and it sounds as though you two had a wonderful first experience at our resort. You’ve made some excellent recommendations to fellow travelers, including the moonlight table at Agua and the scrambled eggs with caviar. We eagerly await another opportunity to show you a luxurious, relaxing time, and we have no doubt that a return visit will be just as memorable as your first. If you’d like any assistance planning a visit, just let us know; we’re always happy to help.
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Manhasset, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 17, 2012

We stayed at this resort a few years ago. It was so incredible that it has become the benchmark by which we measure all other resorts. I can tell you that no other resort has even come close. This resort is superb. The property, the impeccable service, the food, even the beautiful way they light those orbs all over the property at night, all add up to a magical experience. We cannot wait to go back. Do whatever you have to do to stay there!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCVevolve, Manager at One & Only Palmilla Resort, responded to this review, November 1, 2012
Dear Valued Guest,

Thank you for taking the time to review your stay at One&Only Palmilla. It sounds as though the memories are still fresh in your mind, even after a few years. We’re honored to be the subject of such high praise. Rest assured, we will do everything in our power to exceed your expectations next time. Please don’t hesitate to get in touch if you’re thinking about planning a visit; we’re happy to help sort out the details. We look forward to creating another “magical experience” for you.
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uk
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 12, 2012

there is only need for a short review. absolutely wonderful in every way. the best of the best, best location with wonderful quiet sandy beach, best rooms bit and lovely, best food, all a la carte, and the most gracious super staff there could ever be.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCVevolve, Manager at One & Only Palmilla Resort, responded to this review, November 1, 2012
Dear Valued Guest,

Thank you for taking the time to review your stay with us. We greatly appreciate your kind words, and we’re flattered to be considered “the most gracious super staff.” It’s a title we aspire to and aim to uphold vacation after vacation. We hope to see you again very soon at One&Only Palmilla.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One & Only Palmilla Resort

Address: Km 7.5 Carr. Transpeninsular, San Jose del Cabo 23400, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Jose del Cabo
#3 Top resorts Hotel in San Jose del Cabo
#3 Romantic Hotel in San Jose del Cabo
#4 Luxury Hotel in San Jose del Cabo
#5 Spa Hotel in San Jose del Cabo
#5 Family Hotel in San Jose del Cabo
#5 On the Beach Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One & Only Palmilla Resort 5*
Official Description (provided by the hotel):
A verdant oasis on the tip of the Baja Peninsula. Where azure waters greet the mountainous desert and the Pacific Ocean merges with the Sea of Cortez. Where warm waves break onto a dramatic shoreline… and gray whales can be seen rising majestically in the distance. Here, the gracious style of Old Mexico - with its red-tiled roofs, whitewashed walls, and idyllic setting of exquisite fountains - is quietly nestled amidst swaying palms, bird of paradise and other tropical bloom. ... more   less 
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Also Known As:
One&Only Palmilla Hotel San Jose Del Cabo
One And Only Palmilla
Palmilla Cabo
One Only Cabo
La Palmilla
One & Only Palmilla Resort Los Cabos/San Jose Del Cabo

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