Last year we toured El Encanto hotel and made a note for future reference. This year we needed a room for one night between time shares, having just spent the worst week ever at a high dollar property on Medano Beach. What a surprising difference in attitude and services. The front-desk clerk showed us the room first to make sure we would be pleased, then she allowed us to check in early because one of us was ill. The temperature and humidity were almost unbearable, but because of the clerk's kindness and overall positive attitude a bad situation was turned into the most memorable stay so far of the entire the Baja peninsula. The grounds are beautiful, the room was decorated with the most charming Mexican art items, the new Panasonic A/C worked beautifully, the shower was huge and had good water pressure, they had bathrobes for each guest, the bathroom was beautifully decorated, the toilet handle didn't need jiggling and the seat was screwed on tightly, the free wi-fi worked consistently, there is a small refrigerator and coffee pot in the room so we had a place to keep our beverages cold and to heat the water for hot tea. Since the room rate was so low - around $65 - I could afford a massage in the equally excellent on-site Spa. The spa is a scaled-down version of the nicer spas in Cabo, very clean and professional but best of all, it was cool even with the open windows that made for a fresh air massage. It was charming and relaxing and affordable. The pool area was very relaxing and quiet, and there were no loud parties or music nearby to spoil the mood. We were not double charged, and nothing was missing from our room, so it seems the problems of four or five years ago have been addressed. We are in love with this place, and will remain it's biggest cheerleaders in America.
The walls are very thick here so all of the rooms are very quiet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Our guests have given us the best summer in 3 years. We are pleased you were able to take
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advantage of our anniversary specials that we ran this year. Baja has had some of the best rains in 4 years, and all the country side is green. The birds in the estuary are abundant and the desert is alive. We thankyou for your considerate review and all our staff says thankyou for your visit and letting us help you to enjoy this wonderful part of the planet!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.