We just returned from a 2 week stay at the Holiday Inn Los Cabos and I left with mixed emotions.
We are frequent all inclusive travellers 8 all ins in the past 6 years. I have never written a POOR review.
The following will be categorized and rated out of 5
Overall: 3 out of 5
Location:: 5 out of 5 saved the resort from being a 2 out of 5
Love the area! Wild cacti everywhere. Beautiful!
Huge beach, great wave/surf watching, and plenty of beach to go for long walks.
Location was great for walking. Great walk into town, San Jose Del Cabo is a great little town, lots of shopping but not as intense as PV flea market.
On the way to San Jose there is a fantastic Mexican restaurant called Habanero's, awesome tortilla soup. (avoid Pasquales unless you want to wait for 1 hour plus to pay your bill because the “computer lost it”??)
Resort/room :4 out of 5
smooth check in, clean resort, building 5 provided a huge room facing the pool and ocean. Hearing the huge waves crashing the shore from our room was a bonus. Great housekeeping staff, 3-4 bottles of water a day. Very clean no bugs at all.
Beach/snack bar 5 out of 5::
The Caribeno is your best bet for sun/service and food.
Hands down the best service in the resort.
Thank you to Francisco for the outstanding beach service he provided.
Thanks goes to his supporting cast of Fausto (bartender) and Mario (fellow server) for your superior service and providing a laugh daily.
Thank you to Guadalupe (snack bar chef) for brightening my day with her bubbly personality and her EXCELLENT quesadillas every day for lunch.
The resort should pay attention to what these folks are doing on their service levels and appoint them as managers to train the rest of the resort service staff.
Pools::: 2 out of 5
there are 3 pools on the resort.
Non are heated.
1 is used primarily for the family/kid pool. this pool has a swim up bar but the bartender has a hard time keeping up as he is alone and has to serve the children their slushes as well as the adults their drinks. Busy and slow.
Activity pool is just that, loud music to entice the clients to get up and get active.
The third pool is called the quite pool but we fondly referred to it as the library pool. Painfully quite in my opinion but works for some as it was a busy area.
They have their own bar and the bartender Alma is a doll. This is the only bar that serves beer from the can (not draft) She has been at the resort for years and remembers everyone when they walk up.
Food/service: 1 out of 5 (with the exception of the Caribeno)
Dinner was interesting as it is always service outside. For the most part if you have a sweater and pants you should be fine as they provide heaters around the dining areas.
If you get there earlier (6-630) you should find a spot close to a heater.
The problem with dinner is the service and the food.
Service was brutal most days. If you happened to get one of the young ladies as your server, good luck. They do not understand that good service means good tips.
The food was repetitive, and was themed every night yet many dishes were repeated from night to night?
The seafood night was the worst. I (as well as several others in line) did not eat seafood, so our options were green salad and a piece of thin pork or overcooked steak, that it?.
My husband however loves seafood and took a portion of everything and could not eat a thing (in the 36 years together I have not witnessed him not being able to eat seafood)
Frutas y Flores:: 1 out of 5
This location was breakfast/lunch and in the was the steak ale carte restaurant.
BAD on both accounts. We always had to ask for coffee and had to ask for condiments daily as well??
On our ale carte night we had to ask for menus and drink?
Normally the reason you go to an ale cart is the presentation of the food, well visually as well a taste this ale carte was an epic fail.
We received overcooked beef (I normally eat med to well and this was brutal) half of a small baked potato and vegies (so average I do not recall what they were)
My overall opinion would be:
I only paid $1410. all in for 2 weeks, this trip was worth that money. Others at the resort for the same timeline paid over $2000. not worth that money.
I would highly recommend the region but not this resort unless you are getting a great deal.
TIMESHARE STALKER HINT::: unless you are open to wasting your time speaking to a timeshare rep in the hotel, do not respond to anyone within the resort asking “do you have any plans for today”
- Official Description (provided by the hotel):
- Nestled between a white sand beach and the Sierra de San Lazaro Mountains, Holiday Inn Resort Los Cabos is truly "at one" with the environment. At or near the resort, you'll golf, play tennis, swim and ride horses while younger guests explore the Chiqui Kids Club. To expand your fun in the sun, Cabo San Lucas and San Jose del Cabo are minutes away. Two restaurants, one Buffet and one a la carte, room service, 6 bars. ... more less
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- Also Known As:
- Intercontinental Los Cabos Hotel
- Presidente Intercontinental Los Cabos Resort
- Intercontinental San Jose Del Cabo
- Los Cabos Presidente
- Presidente Cabo
- El Presidente Cabo
- Presidente Intercontinental Los Cabos All Inclusive Resort
- Holiday Inn Resort Los Cabos All-Inclusive San Jose Del Cabo